Crest Nicholson Reviews 

Very friendly and informative staff. Sharon and Jan were both excellent.

I wanted to share a brief review of the after-sales service we recently received from Paul Bryant at the Rowden Gate site in Chippenham. Paul visited to lower our cooker hood following the installation of a new splashback and also touched in the upstands. While on site, he kindly resolved several other snagging issues as well. Paul has carried out work for us before and has always been professional, friendly, helpful, and willing to offer clear advice and guidance. Nothing ever seems too much trouble for him. He is an excellent craftsman and clearly capable of turning his hand to almost anything.

Dissatisfied with the purchasing process

I was seriously considering purchasing a property at Windsor Gate and was prepared to proceed with the purchase process. However, I was subsequently contacted by a third-party mortgage broker who had been given my details by the developer and was asked to discuss and assess my personal financial circumstances and affordability.

I explained that I preferred to arrange my financing independently and did not wish to undergo an affordability assessment with a third-party broker.

I was disappointed to find that declining to engage with the third-party broker appeared to prevent me from progressing with the house purchase process.

I fully understand that a developer may need to establish that a prospective purchaser has the financial means to complete a purchase. However, I would expect to be able to demonstrate my ability to purchase through my own bank, mortgage provider, financial adviser, or other appropriate documentation, without being required to disclose my personal financial information to a broker I have not chosen to use.

Overall, I found this aspect of the purchasing experience very disappointing. I was genuinely interested in the property, but the process made me feel that proceeding with the purchase was conditional on engaging with a third-party broker, rather than allowing me to independently arrange and demonstrate my financing.

The staff at the Perrybrook site are absolutely amazing! So friendly, welcoming and work so hard to help in anyway they can.

Crest Nicholson- Amplius- Castlefield Park Harlington

The price says premium. The quality and service say something very different.

My experience of buying a new-build home at Castlefield Park has been extremely disappointing.

The neighbourhood is lovely and the houses look fantastic in the marketing. Unfortunately, the quality of the actual properties does not come close to justifying the price.

The materials, fixtures and fittings appear extremely basic, and the standard of workmanship and finishing is shockingly poor for a property at this price. I have had numerous snagging issues involving the kitchen, flooring, carpets, walls, doors and other finishes.

The kitchen is a perfect example.

Under the wall cupboards next to the cooker, the lighting panels have been cut several centimetres shorter than the cupboards. The result looks unfinished and frankly ridiculous.

When I questioned this, I was told it was because of fire-safety requirements. I asked what the required distance was and was told 40 cm. The cupboards are approximately 43 cm, so I asked why the panels could not simply have been made to the same length while still meeting the safety requirement.

The answer then became: “It is what the specification says.”

This seems to be the approach whenever poor workmanship is questioned: hide behind the specification rather than acknowledge that the finished result looks unacceptable.

A specification is not an excuse for poor workmanship. If you have done a bad job, admit it and fix it.

There is also a serious issue with paperwork. My contract states that the necessary solar-panel certificate/documentation should be provided within three weeks. Almost three months later, I am still waiting. I have sent messages, emails and made a formal complaint, yet I am still chasing the paperwork.

This is not simply frustrating administration. Delays with documentation can have real financial consequences for homeowners, and customers should not be left chasing essential paperwork for months because of poor organisation.

I accept that new-build homes can have snagging issues. What I find unacceptable is the combination of poor workmanship, cheap-looking materials and the attitude when problems are raised.

These homes are being sold at a price that creates an expectation of quality. In my experience, the reality does not match the price or the marketing.

If you are considering buying here, don't be distracted by the attractive neighbourhood and glossy advertising. Inspect everything extremely carefully. Look inside cupboards, underneath fittings, at flooring, joins, finishes and installation quality. And make sure you get all certificates and paperwork in writing before you complete.

My advice: question everything before you buy. A high price does not necessarily mean high quality.

Makes you feel at ease , nothing is too much trouble x
Katrina is a big help explaining things and knows her job , comes across with enthusiasm

From the get go we have had excellent service and have felt at ease while buying our first house. The build quality from what we have seen is one of the best in new builds.

Clare at hunts grove has really made this a great experience.

I would happily buy my second house with crest Nicholson.

I had a good conversation with the staff, and I had a good deal with Crest. Nice and accommodating staff.

Post home buyers survey the service drops off a cliff.

What can I say. Purchased a home in August 2025. Many of my neighbours commented on the poor service experienced with the developer for snagging issues but I considered myself very lucky and any issues were handled swiftly. However after the first year your passed to their head office and they do not want to know. Issues with render cracking. Sent to a contractor who looked at my photo and quoted £310 to repair the crack by using a filler. Crest declined the repair as apparently it’s caused by settlement so new home owners are to accept cracks to the front of there half a million pound homes. CRAZY

We moved into our property in Ackender Hill, Alton earlier this year. We found the sales people and the after sales team to be very friendly, approachable and helpful throughout the whole process. All of the queries we have raised are being dealt with by good tradespeople. The only negative thing is that Crest seem to move their staff around to different sites and this means that you lose a contact that you have built a relationship with. Nonetheless the new staff have always been equally helpful.

All the staff at Crest Nicholson have been fantastic, from the start with the sales department to moving in and the helpfulness of the staff after moving in with slight alterations. The maintenance staff and Lyn from the customer service office have always been there for us.
Great living on Ackender Hill, from the Johnson’s at 69 Andrew’s Way.

Excellent communication from start to finish including directions to location. Very knowlegable agent and guide to examine properties and amenities.

Paul Edridge (customer care technician) has been in our home for the past 2 days tackling various snagging tasks.
We just wanted to say thank you to Paul for all of the hard work he has put in, and his professionalism and kindness in explaining some technical aspects.
His help and advice has been invaluable, and all conducted in such a friendly and personable manner.
Thank you also to Rob who has been helping this afternoon, and to Charlotte for arranging the appointments and keeping in close contact.
We very much appreciate the customer care here.
Thank you :)
Chris and Sue Thompson

The operative was Paul Bryant who was very pleasant. He was very respectful to our home. His workmanship was first class. He is a good asset to Crest Nicholson.

The staff have been lovely and so welcoming!

Nice staff. She talked us very calmly and told us everything which I asked her.

The sales consultant Kerry was very knowledgeable extremely helpful and made us confident for my family to purchase a Crest Nicholson house!

We went to Curbridge meadows looking for a new home and was fortunate enough to meet with Sam in the sales office. The houses were beautiful and we found an ideal home but was unable to complete the purchase. That said Sam’s assistance and professionalism was exceptional. Having met with so many developers recently Sam’s communications and care shine out. We were very disappointed we couldn’t get buy from Sam but would recommend him and hope his senior management get to see this glowing review of him, a real asset to their business. Thanks for everything Sam

I viewed The Leighton apartment at Dalton Gardens, Huddersfield, today with Kate and Mark, and it was a really positive experience.

We received a very warm and friendly welcome, and Kate and Mark were professional, helpful, and took their time to show us around the property and explain everything clearly.

The development itself looks fantastic—very clean and well maintained, with good infrastructure and a lovely, peaceful environment. The overall setting feels welcoming and family-friendly.

I was very impressed with both the property and the development. Dalton Gardens looks like a great place for a family to live, and a big thank you to Kate and Mark for making our viewing experience so pleasant.