Croatia Airlines Reviews 

If I could put no stars I would.
They have a nonexisting customer service, I have emailed to different addresses and since july the only respons I have received is an automatic respons.
I made a claim for a delayed flight in may and in july I got the respons that I would get reinbursed within 2-4 weeks after I responded with som details. I did that straight away and have not gotten any money or any respons.
I have sent numerous emails but not gotten any reply. Will never fly with this airline again, I would rather walk!

Maltratan a los animales! Dejan solo a un perro en un transportin más de una hora fuera como si fuera equipaje. Nadia a cargo de ese animal está todo grabado en la cuenta de Tania Deniz. Sin poder volar cuando le habían dicho que no había problema y le han hecho bajar del vuelo porque decían que no cabía el perro en el avión

Flying from Germany my wife and I checked three bags with no fee. BUT flying back Croatia to Germany, the ticket agent put our first two bags through and sent us to another counter to pay an unknown fee to check the third bag. The fee turned out to be 75 Euros all because the small bag was 4 kg over the 8 kg limit for carryon. We would have rebalanced but the first two bags were gone. I suspect some commission or quota for upcharge was involved

Beim Hinflug war der pilot zu unfähig zu starten 3 mal hat er es probiert bis es geklappt hat beim Rückflug kamen wir wegen der Fähre etwas zu spät 5 min nach den gate Schluss und es hieß es geht nicht mehr nochmal für 320€ dann ein Flug extra Flug gebucht nie wieder diese drecks airline

A lovely experience in the business class - very warm reception and a great approach throughout the flight from the crew.

Promjena karte kod ove kompanije kosta puno vise nego prvotno kupljena karta. Ista kompanija, sat vremena kasnije, oni to nazivaju promjenom karte, ali po visini cijene to je nova karta. Receno mi je da je tolika cijena karte jer je avion pun, evo sjedim u avionu i on je nazalost poluprazan. Sama laz,pare iznad kupca...

¡Pésima gestión del tiempo! Pérdidas económicas y atención al cliente nula. Volé con Croatia Airlines en la ruta Roma - Split (ida y vuelta) y la experiencia fue un absoluto desastre debido a su pésima gestión del tiempo.A la ida tuvimos más de dos horas de retraso, lo que provocó que perdiera mi primera noche de hotel reservada en Trogir. Para colmo, el vuelo de vuelta también se retrasó algo más de media hora, dejándome al límite y haciendo que casi perdiera un vuelo transatlántico de conexión. El nivel de estrés y desamparo fue total.Lo peor de todo es que a nadie en la aerolínea le importó. El personal no se hizo cargo de la situación y el servicio de atención al cliente posterior es una barrera imposible: nada fácil, lento y absolutamente nada receptivo. No asumen su responsabilidad ni el impacto económico que causan a los viajeros.Recomiendo firmemente NO viajar con Croatia Airlines. ¡No les importan sus pasajeros!

Annullieren den Rückflug wenn man anderweitig nach Kroatien kommt ohne Email, ohne Anruf, nichts. Einfach gute DEUTSCHE Lufthansa als den Rotz. Nie wieder. Das Land ist übrigens weder was besonderes noch erschwinglich. War früher besser.

First plane delayed second plane delayed for same route
Due to that both our bags with all clothing lost
Not helping they said ask our next carrier even not there faulty
Received bags 5 days later as we were leaving
Never use them again

Very poor, flight delayed twice due to technical error not fixed the first time

Unfair treatment of a 17-year-old passenger
I am writing as the grandfather of a 17-year-old girl who had a return ticket with Croatia Airlines between Zagreb and Copenhagen.
Due to a delayed flight and technical problems with her journey from New York, she was unable to take the scheduled flight from Zagreb to Copenhagen. Her family contacted Croatia Airlines before departure and explained that she would instead travel directly from New York to Copenhagen.
She still needed to use the already paid return flight from Copenhagen to Zagreb on 15 August. However, Croatia Airlines informed the family that if she did not use the first flight, the entire ticket would become invalid and the return flight would be cancelled.
To keep her already paid seat on the return flight, Croatia Airlines demanded an additional payment of EUR 123 to reissue the ticket as a one-way ticket.
It is difficult to see how this is reasonable. Croatia Airlines loses nothing when a passenger does not use the first flight, and the family even informed the airline in advance. Despite this, the company demanded extra payment for a flight that had already been paid for, simply because of its “coupon sequence” rule.
In my opinion, this is an extremely customer-unfriendly and unfair practice. Rules should not be used to force a family to pay again for a journey they have already purchased.
I would advise other passengers to be very careful with Croatia Airlines’ ticket conditions. If you are unable to use the first part of a return ticket because of delays, illness or other unforeseen circumstances, you may risk having the rest of your ticket cancelled.
We are loyal customers — or rather, we were — as the whole family travelled with Croatia Airlines several times a year.
A very disappointing experience. would give zero stars if Trustpilot allowed it.

I had a flight booked in March to Istanbul which ended up being cancelled due to aircraft mechanical issues. This was nobody’s fault and out of the airlines control. However, we were told we could get a per diem for expenses for the overnight inconvenience including: uber trips, hotel, and food. We were given form and all seemed reasonable to me. It was unfortunate we had to miss a day of our vacation in turkey but hey, things happen, I guess. When I returned home, I filled out the necessary claim for the expenses but their website would not allow more than one receipt document upload which made it impractical to use the faulty software on the website. Once I contacted customer service with my claim, I received a very late response but a response nonetheless, things seemed to be moving forward. It was then I uploaded documents, referenced my issues and received more back and forth emails until finally what appeared to be a resolution. They honored my claim and stated we are returning funds to you after requesting account information and an international bank code. Once I sent the proper information, I never heard back from them again! This was after several months of correspondence and frustration for a simple issue I would think a major airline could handle. They seemed professional and I assumed these types of things happen that they would have a decent system for. Unfortunately, they took not only forever to return my emails, but once it got sorted, then absolutely no follow up resolution. I now have to go through my bank item by item and waste more time and energy for a claim that should have been set right by Croatia Airlines as promised. This is unacceptable and completely unprofessional. Do not waste your time with this airline if you can help it. Or assume that if this happens to you, you probably will have a headache and a half on your hands. You’ve been warned.

On the phone the lady said my ticket was refundable, I was still debating if I was still going. Now when I call the horrible customer service (wich is also very hard to understand) she says tickets are non-refundable!!! €400 down the drain!!!

Ekstremt tåkrummende flyselskab. Udskyder et fly 10 gange med 15-45 min mellemrum, for at oplyse at der boardes om “kort tid”. 10 min efter aflyser de flyet, og ingen afgange ledige resten af dagen. 5 timers ventetid, for at skulle vente til dagen efter med at komme hjem. Har ikke styr på noget, de vælter rundt i information og medarbejderne råber “what’s the problem”, bare man beder dem om boarding pass. Skal aldrig nogensinde se skyggen af det selvskab igen. Havde jeg kunne give 0 eller lavere, havde den aldrig set lyset af 1 stjerne.

A 45 minutes internal flight delayed 2 hours for no explained reason, and upon arrival to their home airport in Zagreb at 23:30 at night, going on a freaking bus to the terminal. Disgusting. Faster by car.

Ich hatte eine Direktverbindung zwischen Dubrovnik und Stuttgart gebucht. Diese Strecke wurde als neue Verbindung eingeführt, startete bereits verspätet und wurde kurze Zeit nach der Aufnahme des Betriebs wieder vorübergehend ausgesetzt. Für Passagiere, die diese Verbindung bewusst gebucht und ihre Reise darauf abgestimmt haben, ist das besonders enttäuschend.

Zunächst wurde mein Hinflug geändert und ich wurde auf eine frühere Verbindung mit einem Zwischenstopp in München umgebucht. Eine alternative Lösung wurde mir dabei nicht angeboten. Durch diese Änderung hat sich meine Reisezeit erheblich verändert, sodass ich meine gesamte Reiseplanung anpassen und sogar meine Hotelplanung ändern musste.

Erst später wurde auch mein Rückflug geändert. Besonders ärgerlich ist, dass ich nicht von Anfang an über beide Änderungen informiert wurde. Wenn eine Fluggesellschaft eine komplette Reiseplanung beeinflusst, sollte sie alle betroffenen Flüge gleichzeitig und transparent kommunizieren.

Only flew this airline, despite reviews, because it was the only direct flight option, only to find that they moved us onto indirect flight increasing the travel time from approx one hour to over 5 hours.

Operationally appear to have no idea, old planes and extremely cramped.

Won’t fly this airline when we come back next year.

Business Class gebucht (FRA - SPU). Mittelplatz wurde trotzdem besetzt . Entschädigung vom Kundenservice abgelehnt, man hätte keinen Anspruch auf einen freien Mittelplatz. Wozu dann Business Class ? Dann reicht auch ein wesentlich günstigeres econmomy Ticket. NIE WIEDER CROATIA AIRLINES !

I was trying to book a flight for a business trip and needed some basic information before making a purchase.
Unfortunately, my experience with their customer service was extremely disappointing.
During our email correspondence, I repeatedly received incorrect and incomplete flight information, even after pointing out the mistakes several times. Instead of resolving the issue, the responses only created more confusion.
To make matters worse, the phone number provided appears to be unreachable, making it impossible to speak to anyone directly. As a result, I was unable to obtain reliable information or confidence in the booking process.
Based on my experience, it remains unclear how tickets are supposed to be purchased through this company, and I would have serious concerns about relying on them for any travel arrangements. I cannot recommend their services. Avoid like a plague