Croatia Airlines Reviews 

Sehr schlechte Avio Company! Flüg war 14:45! Leider so was hat nicht geklappt! Ich habe wichtiges Termin in Frankfurt, aber da wird nicht möglich teil zu nehmen! Weil der zu spät fliegt! Die haben erstmal andere Flugzeug gewartet, welche die erstmal auslehren mussten! Sehr schlecht organisiert! Croatia Airlines einfach nie wieder und große rote Flagge 🚩!!!

Direktflug storniert und auf Flug mit Zwischenlandung und sehr langem Aufenthalt umgebucht. Mangels besserer Alternative blieb uns nichts anderes übrig. Sehr unzuverlässig. Der Zeit 20-25 Jahre hinterher. Vermeiden Sie Buchungen bei Croatia Airlines

Absolutely brilliant both ways London to split. Great planes with lovely reclining seats, phone holders and chargers, complimentary water and a snack, nothing not to like.

Sehr schlechter Kunden Kontakt. Habe schon 2 E-Mails gesendet und bekomme keine Antwort. Katastrophal!!!

Am liebsten 0 von 5…

Vor ziemlich genau einem Jahr haben wir einen Flug von Düsseldorf nach Split und zurück mit Croatia Airlines gebucht. 36 Stunden vor Abflug begann dann der Online-Check-in – was ich ohnehin schon als extrem knapp empfinde. Da unser Flug früh morgens ging, startete der Check-in erst kurz vor Mitternacht. Wir haben ihn daher morgens gegen 6:00/6:30 Uhr durchgeführt.

Dabei wurde uns auf der Bordkarte plötzlich kein Sitzplatz mehr angezeigt. Da wir zuvor noch nie mit Croatia Airlines geflogen sind, hat uns das zwar gewundert, aber weder auf der Website noch im Check-in-Prozess gab es irgendeine verständliche Erklärung dazu. Also haben wir uns zunächst nichts weiter dabei gedacht.

Zur Sicherheit sind wir dann direkt zu Beginn des Check-ins am Flughafen erschienen, da wir zusätzlich Aufgabegepäck hatten. Dort wurde uns am Schalter dann mitgeteilt, dass der Flug überbucht sei und wir möglicherweise gar nicht mitfliegen könnten. Unser Gepäck bekam ein rotes Band und man sagte uns lediglich, wir sollten erstmal Richtung Boarding gehen und hoffen, dass spontan noch Plätze frei würden.

Ganz ehrlich: Für mich ist das unfassbar. Man bucht einen Flug lange im Voraus, bezahlt ihn vollständig, macht den Online-Check-in – und trotzdem weiß man plötzlich nicht, ob man überhaupt mitkommt. Dass Fluggesellschaften überbuchen, hatte ich natürlich schon mal gehört. Aber dass das selbst dann noch passieren kann, wenn man direkt zu Beginn des Online-Check-ins eincheckt, finde ich absolut inakzeptabel.

Besonders enttäuschend war auch der Umgang am Schalter. Statt die Situation wenigstens etwas empathisch oder kundenorientiert zu begleiten, wurden wir eher knapp abgefertigt. Dabei beginnt genau dort der Urlaub – man freut sich monatelang darauf – und startet dann mit völliger Unsicherheit, Stress und der Angst, möglicherweise am Flughafen stehenzubleiben.

Am Ende haben wir zwar Glück gehabt und konnten mitfliegen, aber allein diese Erfahrung war für uns so negativ, dass wir künftig definitiv andere Airlines bevorzugen werden – auch wenn diese teurer sind. Bei anderen Fluggesellschaften wie beispielsweise Eurowings habe ich eine derart schlechte Kommunikation und ein solches Ausmaß an Unsicherheit bislang nicht erlebt.

Sehr enttäuschend und aus unserer Sicht leider keine Empfehlung.

terrible customer service,delaying without any explanation
Croatia airlines is obviously a company that cannot properly fulfill its flight schedule obligations, which is why there is a mess. I certainly do not recommend this company to anyone, avoid it at all costs.

Absolutely terrible customer service. I couldn't make my flight, and even though the plane wasn't full (meaning I didn't cost them a ticket sale), Croatia Airlines outright disputed and denied my refund request through my bank.

They provided no service to me and suffered zero financial damage, yet they still fought to pocket my money. Zero flexibility, zero empathy, and just pure greed. I highly recommend avoiding them if you want an airline that actually values its customers.

Pünktlich, freundliche Stewardess und sauberes Flugzeug

Servis ove zracne kompanije je mizeran. Za promjenu datuma leta kompanija trazi nadoplatu koja je visa od cijene dviju novih karata. Suradnja CA i Opodo je ocajna, i sve to osjecaju putnici na svojoj kozi. CA tvrdi da je zaduzen Opodo, Opodo tvrdi da je odgovorna CA. Suvise jadno da bi se covjek zamarao sa njima.

I had an awful experience with this airline on my flight from Zagreb to Copenhagen. Two of my suitcases were damaged during the trip. The airline admitted responsibility and promised compensation, but I never received the payment. Emails go unanswered, and it is impossible to reach anyone by phone. The staff were rude and unhelpful. Overall, a complete disaster – I would not recommend this airline to anyone.

Platiš let s Islanda jeftinije ,od cijene karte Zagreb-Split ?Pa jeste vi normalni s tim cijenama ?

Absolutely disaster
Flights are never on time.

It's really a shame that there's no negative numbers, or at least a zero.
I don't remember a flight that wasn't in the best case scenario delayed 1 hour.
Shitty company.

Absolutely terrible customer service!

They lost our luggage for 6 days of our 7 day vacation. No contact from them at all. Our vacation was in August 2025 and I'm now just getting resolution.

I can't stress this enough, NEVER fly this airline

Worst airline ever. I’m writing this because this is not a one-time issue – it happens every single time. I honestly can’t remember the last time we had a good experience with them. Five minutes before boarding, they announce a delay with no explanation and no information about when the flight will actually depart. After waiting for over an hour with zero updates, the flight was simply removed. Meanwhile, all other flights were operating normally. My husband doesn't know anything about the flight over an hour after the plane needed to fly.

They advertise themselves as a premium, “all-star” airline and charge accordingly, but their service is absolutely terrible. This is the only airline where even the cabin crew is rude. Compared to them, every low-cost airline feels like luxury. A complete disgrace. If you have any other option, avoid this airline at all costs.

Unbelievable how they treat customers at check in. The flight attendant just standing to her male colleague (who was actually working and checking me in), was complaining at loud why people are not checking in and writing down all the necessary information on their own (I was flying to the USA). She was extremely rude. Just to mention, it is not obligatory to check in online.
Best regards,
Marina

we've made several request to get in contact with them, we filed complains on their website and sent mail : no one ever answered us !!! We have never felt safe with croatia airlines, never book with them. They don't care about their clients, and they will do everything to keep us quiet.

our flight was cancelled. We were automatically rebooked on the OU471 CDG-ZAG & OU664 ZAG-DBV.
Everything went wrong with our journey and we couldn’t be more annoyed.

- our direct flight was changed into a flight with a lay-over
- when we called the Croatia Airline Client Service at 4pm, a few minutes after being informed of the OU471 cancellation - the call center agent litteraly laughted at us telling us cancel flights happen all the time, when I told her that I didn’t think it was a funny situation, she hung up on us. i’m not inventing anything - you can listen to the conversation as I didn’t oppose to it being recorded.
- no one checked our ID while boarding the OU664 flight. The tickets were only scanned, and the airport agent waved a kind a 'no need' sign and nodded a 'no' when seeing i was handing her our IDs. ???? how is it even legal ? maybe i misinterpreted the sign & nod (I doubt I did), but still, IDs were never checked.
- OU664 never even made it to DBV, we were only informed of that situation a few minutes after taking off. what do you mean you feel free to take on passengers without even informing them of that possibility before boarding ?!
- our flight landed at Split SPU where we had to take an autocar for 4 hours !! no water or a basic food snack was provided
- we were supposed to arrive at 9pm with OU471, hence we had dinner planned & had to cancel as we arrived at the dubrovnik bus station at 4am !!!
- we had to pay for a taxi, when we had friends planned to pick us up - obviously they were not available at 4am.
- we had to spend +18€ on disgusting sandwiches & chips in the ZAG airport, that left us stomach pain up until late morning of the oct. 2nd
- we left our home at 4pm, and arrived 12 hours later at our hotel, when it only should have been 6 hours.

I was booked to fly from Split to London on 30 October but was unable to check in because the airline web site does not work for checking in. Likewise it does not work for checking in on the Lufthansa app. ( Lufthansa operates these flights on a code share basis) An unacceptable lapse

2 business class flights. Planes ok and staff friendly. Delayed baggage - took 5 days to get my bag from Heathrow and still waiting - I live in the north Courier advised that Croatia only play for the lowest level of courier service.
Do not check baggage in with this airline!