Croatia Airlines Reviews 

Delays everyday, no response, scheduled flights never fly scheduled

Booked flight from Osijek to Pula, and both Croatia Airlines and Osijek Airport websites listed the flight as available for online check in. However, after few broken links I called and was informed that "probably you can't do it online". It's a nag, we had to rearrange our schedule to be at the airport 1h and 30min early, as advised by Croatia Airlines. However, they opened up check in at the airport only less than an hour before the flight. Some wasted time, they could update their websites more often. They were nice, though.

Some praise... I arranged my wife a flight from Zagreb to Sarajevo via Croatian Airlines. The pilot couldn't land in Sarajevo due to really bad case of fog there. Plane returned to Zagreb. Croatia Airlines have arranged a hotel with breakfast for all passangers and they boarded the flight next day. I thought it was really well organized.

THEY WILL SCAM YOU WITHOUT HESITATION. Avoid at all costs. My boyfriend and I had ONE checked luggage under his name ( you are allowed one free checked bag per person). We each had a carry on as well that we had no issues with when we travelled to our destination. However, on our way home, my boyfriend was hauled aside and forced to check in his carry on for a whopping $400!! Why? Because they claimed it was “too big” ( was a normal size) now, they could have checked it in under my name free of charge since I had no checked bag under my name ( I’m entitled to one free one) but they refused, and instead scammed my boyfriend for $400... the only reason he paid was because we were close to missing our flight. The representative at the Munich airport ( this happened in split) was appalled at what had happened to us and assured us that we were treated wrongly and to issue a complaint against Croatia airlines. They still refuse to refund his money and claim they can’t do anything since he already paid. DISGUSTING. Avoid at all costs.

Personnel unfriendly , baggage arrived tvo days after me , and items from the bags missing .

Overall a nice company with some outdated planes and poor food choice considering that it is based in Croatia

Great, everything was fine, Normal company

Ho fatto un volo con loro a Ottobre 2018 da Roma a Dubrovnik.
All'andata mi hanno perso la valigia, mai fornito informazioni e mai trovata. Al ritorno mi hanno fatto perdere la coincindenza e fatto arrivare a casa con circa 10 ore di ritardo.
Può succedere.
Quello che non può succedere è che per mesi (siamo a Febbraio 2019) non hanno risposto e continuano a non rispondere a mail per ottenere rimborsi dovuti per legge per ritardi e bagaglio perso. Il customer care non risponde, il marketing non risponde, il loro CEO non risponde. Se chiami il numero di telefono c'è una voce registrata solo in Croato e non in inglese.
Al netto della disavventura, penso che ignorare i clienti dopo averli danneggiati sia davvero il peggio.
Viaggio spesso per lavoro, mai visto nulla del genere.

It was rly fine, can not complain on anything..

No delays, bit high prices but professional.
Free meal on flight Dublin-Zagreb.
I didn't have any bad experience with them.
Website is very clumsy and old, not for mobile users. That kind of company could make a better web site.

Dejlig oplevelse. Vi fløj til Kroatien i uge 28 og hjem i uge 30 næsten uden forsinkelse. Det er sjælden vi har mødt så smilende, hjælpsomt og venligt personale. Der blev på trods af den korte rejse serveret en lille forfriskning og en drik. Grunden til, at de ikke får fem stjerner, skyldes usmidigheden i forhold til bagagen, som er personlig. Vi var to om hver kuffert, havde een som ikke kom med og måtte betale for en ekstra bagage, da vi ikke kunne få ændret navnet.

Overpriced, cutting corners, bad inflight service, serving only still water on shorter flights.
Flight from Zagreb to Rome and back is neither nonstop nor direct flight. Passengers are required to check in to local flight to Dubrovnik or Split, and go through check in procedure there.
Fairly new planes though.

Went from London to Zagreb and back with them. Both flights delayed by more than an hour, no announcements in the airports, or any kind of information. Their customer services are very rude and arrogant. Never flying with them again.

Cabin crew seems to be frustrated and talk things about non Croatian speaking customers in Croatian language. Having foreign name they suspected I don’t understand.
Staff not reinforcing cabin luggage rules and there is no priority for priority paying customers.
KLM seats, in their smaller city hopper, are better than these in a larger plane.

I was flying with Croatia Airlines more than 10 times, and everything was OK (except some turbulence from time to time, but this is out of their power) . More or less except last evening flight to Split from Zagreb they are always in time.
Service is OK, planes are decent. Wi-Fi would be great

Average experience; could be better.

+++ super nett +++ kompetent +++ Anfragen werden sofort bearbeitet+++ besser geht es nicht

In 2015 i travel from Atlanta USA to Bosnia. There was delay on flight from London to Croatia and delay from Cro to BIH. Service is rude also they open my bags and took some womens fragrance NEVER TRAVEL WITH CROATIA AIRLINES I will avoid them for no matter of cost.

Do you seek a solution where online check in is from last century, dosnt work and no one i customer service answers on mail ore phone, then you found your match!!

I would recommend everyone to never use this airline, they are just gonna make your travling filled with stress, and good luck if your not from Croatia, because everything is in Croatian in there check in system for 3 of there airports in Croatia.

Har haft mange gode flyvninger med Croatia Airlines.

God benplads, de severer mad selv på korte flyvninger, og servicen er altid i top.
Også lækkert at de altid serverer gratis drikkelse om bord.

Nogle af flyene er dog af ældre dato, men det gør ikke så meget.

Great web pages for great Airline. Good prices for excellent quality.