Crown Paints Reviews 

641
TrustScore 2.5 uit 5

2,6

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Beoordeeld met 1 van de 5 sterren

I been using trade crown products for over 30 years but no MORE. It’s totally ridiculous how poor the emulsions are, what are you doing Crown… I will not be buying anything else from you,i... Toon meer

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Beoordeeld met 1 van de 5 sterren

As a pro painter i would strongly suggest staying away from any cheap or white crown products especially there white emulsion from wikes.. I wouldnt give my 6 yr neice there white emulsion to use its... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Went to Crown Decorating Centre in Cambridge. The team were amazing and had colours mixed up in no time. The problem is the colours themselves. We painted walls with snowdrop 4 years ago and wanted to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had the misfortune to buy a defective tin of non drip gloss. I phoned Crown paints and was answered by a real human being - worth four stars on its own!! I explained the problem that I had found an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verffabrikant
  2. Decoratie- en interieurwinkel
  3. Verfwinkel

Over Crown Paints

Geschreven door het bedrijf

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

641 reviews

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3 sterren
2 sterren
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2,6

Alle reviews

(641)

57 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A good brand

I painted my kitchen in their Sugar Bowl (grey) shade and it looks superb. Crown is one of my two favourite paint brands.
I painted my hallway in a flat matt from their Period Collection and it still looks in prime condition several years later. I was upset when the range was discontinued.

22 november 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good afternoon Peter, Thank you for your lovely feedback we really do appreciate it! We are very pleased to read such a positive review and about the experience you had using our products.
Have a lovely day!

Beoordeeld met 1 van de 5 sterren

Crown one coat paint

Crown one coat satin brilliant white paint.Definetley not white when dry.wont buy again.

12 maart 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Good morning Mrs Danielson, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Do NOT buy!!

Do NOT buy!! Worst paint ever. Got the trade opal base paint and it was very thick to use. Took me 5 hours and 1 litre of tin just to paint the downstairs loo which is a small room! The finishing is poor. Will be buying Leyland paint to finish off as second coat. What a waste of time and money!

9 maart 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Morning Alexa, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Never In my life off painting have I…

Never In my life off painting have I had to give it 3 coats.when its states one coat... also said pure white..its definitely not white..
Crown one coat satin..
Never purchase again..
Very disappointed

14 februari 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Good afternoon Geraldine, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Don't waste your time and money like I…

Don't waste your time and money like I did please, this paint it's the worst paint I've use in my life, completely rubbish, very poor coverage, 10 litres of paint and after 3 coats, it wasn't even closed to cover a small bedroom, so I've wasted my time big and my money as well, should have chose Dulux or anyother brand instead, I will never come closer to one of those in l my life again, even if it's free and I'm paid to use it. 😡🙈👎👎👎😡😡😡

12 februari 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.
Kindest Regards

Beoordeeld met 1 van de 5 sterren

Very poor quality paint I have ever…

Very poor quality paint I have ever used I bought 10 l while Matt it was cheap £15 but end up costing me more what I wast of time and money after putting several coats still not coming white I had to repair the wall because at some point plaster started to pile of what I mess awful experience will not buy it again

16 februari 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Good afternoon, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you


Beoordeeld met 5 van de 5 sterren

Very happy with the outcome of Crown's…

Very happy with the outcome of Crown's "Crafted" paint in our living room. Would recommend.

15 februari 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Thank you Mr Rose for your feedback, we really do appreciate it.
Have a nice day!

Beoordeeld met 1 van de 5 sterren

Avoid the ceiling white paint professional…

I used the ceiling paint professional series, Not professional at all. I think it is the worst paint I have ever worked with. Coverage is not even and it peels off. Definitely do not use it you want to use masking tape on top of the paint. Painting the room supposed to be an easy task, but the paint added lot of additional work on top. I am not happy with the paint at all. Waste of money and more importantly time. Sorry Crown. The other products were much better.

1 februari 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Good afternoon Pawel, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Hopeless coverage

Used Crown Heritage Paint in Twine to cover a wall previously painted with Craig and Rose in mid-blue. Totally hopeless at covering the old colour. Paint is far too watery. I've done all the decorating at home over the past 30 years and never come across paint this hopeless. A waste of time and money.

27 januari 2025
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good afternoon Clive, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

POOR QUALITY Crown Paint

I purchased a 10 litre tub of white emulsion paint from Wicks diy only to find out that Crown paints and Wicks say that this is a cheap low quality paint and that it would take 3 or 4 coats of paint to properly paint a wall and that if I want proper colour and coverage I should buy a quality paint
So I did I bought a tin of Dulux

16 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Rubbish paint coat after coat an still …

Rubbish paint coat after coat an still patches also try with a brush still the same pob as use fallow an ball
Will never use crown Rubbish again

10 januari 2025
Review zonder uitnodiging
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Antwoord van Crown Paints

Good morning Stephen, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

OK paint RUBBISH CONTAINER!!

OK paint, but the plastic can they use is VERY weak. As I picked it up, the handle slipped from my grip, dropping 8" maximum onto the patio. The base cracked and detached from the can and all 5L of paint was dumped onto the flagstones. It took an hour and a half with a pressure washer and broom to clean up the resulting mess. This would never have happened with a traditional metal can!! Additionally, these plastic containers are not likely to get recycled, so they will end up in landfill or the ocean somewhere. I won't be buying any more Crown paint in cheap plastic containers in future. Shame really, as the paint was pretty good....

29 december 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Morning Ian, I will pass you comments onto the appropriate department.
Kindest Regards

Beoordeeld met 1 van de 5 sterren

Awful stuff,purchased the Matt white…

Awful stuff,purchased the Matt white emulsion,has totally ruined my kitchen,absolutely awful.

14 december 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Afternoon Mark, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Patchy coverage

Bought "Mellow Sage / Silk" for a project. Worst paint I have ever used. Having to apply coat after coat but still patchy. Uneven coverage. Even tried sanding and sealing a 3rd coat before applying a 4th and 5th. Still an awful finish.
In 40 years of painting, I have never experienced such a terrible product. This should be removed from the consumer market.

12 december 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Phillip, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

White Matt emulsion

White Matt emulsion, DO NOT BUY!!!!
3 x 5ltr tubs on 3 wall and a ceiling and still patchy, I purchased 3 tubs to paint my living room and dining room but used it all on the living room, off to buy Dulux tomorrow.
Lesson learned, buy cheap pay twice

12 december 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.
Kindest Regards

Beoordeeld met 1 van de 5 sterren

Last time I buy Crown Paint

The paint is like wallpaper paste, it's absolute rubbish

18 oktober 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Greg, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you


Beoordeeld met 1 van de 5 sterren

Awful paint,

Awful paint,
Ivory cream, walls and ceiling,
Extremely patchy, separates on the wall, 3 coats and still looks very patchy, the paint just don't want to stick to the wall,
I'm no professional,but have been painting my homes for 30 years, never experienced paint like this!
We used farrow and ball in our lounge last week, yes more expensive but results are amazing,
Won't be buying crown again and most likely going to skip this paint and buy f&b.🤬

26 november 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good morning Stuart, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Bought a tin of Crown Satin Quick Dry…

Bought a tin of Crown Satin Quick Dry to do the skirting boards. Despite stirring it thoroughly four times, it remains runny and leaves a patchy drippy finish. Total waste of money and will now have to sand the skirting boards again and buy a better product.
Update: The shop where I bought it were very helpful and happy to refund and Crown Paints were quick to respond to my query and were very helpful.

24 november 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Afternoon Sarah, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Bought 4 tubs of white crown emulsion…

Bought 4 tubs of white crown emulsion for a renovation project...spent yesterday applying 2 coats to the walls and it is like water despite being stirred thoroughly before use. This morning went to check on second coat and appears patchy and like chalk texture on the walls!..returning all other unopened tubs to the store for a refund today..awful!!..not using Crown again. Disappointing as I thought i was buying a quality product..dont waste your time

23 november 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Afternoon Joanne, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.
Kindest Regards

Beoordeeld met 1 van de 5 sterren

Disgraceful customer service

I am absolutely disgusted at the customer service I have received from this company. I feel completely ignored and unimportant to them. This issue started back in July when I wanted to order a specific wallpapering table from in store. The manager could see the item on her computer system but was unable to put the order through. I tried to get in touch with Crown via one of their websites but the message wouldn’t send, so I sent a screenshot through their Facebook page. 3 weeks later they finally replied and said that the support team would be in touch asap. On 22nd of Aug I messaged again to say no one had got in touch. I have not had a response to date.

You might be thinking ‘why bother, just buy it from somewhere else’. Well that’s what I ended up doing but it was the principle of the matter. I am a professional painter and decorator and regularly visited the store for my supplies and felt that I at least deserved a response. So I decided to put a complaint in. I sent an email on 27th Aug to the store manager and asked her to forward my complaint to head office (which she later confirmed that she had) and again to date I have received no response whatsoever.

I then decided in October to send them a message through another of their websites and received a response back which showed that they hadn’t bothered to read what I’d written as they asked for information from the paint tin. I replied with a forwarded message of the one I sent to the store. Again no response to date.

I needed some materials a few days after that so I went into the Crown store and told the manager that I was really dissatisfied with the lack of response and would be taking my business elsewhere. Which I did.

I was recently browsing Trustpilot for something else and saw Crown on here, with an email address that I hadn’t tried. So I forwarded everything to them on 14th Nov and received a reply to say that someone would be in touch with me. Guess what? They haven’t.

I’d advise anyone thinking of using Crown to avoid them like the plague. I was only getting in touch with them originally because I wanted to SPEND money with them, not because I had a problem (in the beginning). I have spent £1,483 with them since the beginning of this calendar year and they don’t give a toss about me. Do yourself a favour and buy your paint elsewhere, as I now do.

UPDATE May 2025

So Crown replied to my review below asking me to email them - I did that within days of the response and you’ll never guess what….. THEY DIDN'T REPLY AGAIN!!! Absolutely disgusting. I am so glad I switched to Tikkurila, they have been fantastic over the last 6 months.

24 november 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Susan, I am really sorry to hear your experience you have encountered with one of our Crown decorating centers. Please can i ask you to contact us via email - customer.care@crownpaints.co.uk and confirm which crown decorating center who dealt with you so i can look into this further.
Kindest Regards

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