Dulux Decorator Centre Reviews 

Sleaford Lincolnshire store
Huge shout out and recommendation to the Dulux Paint Shop by Sleaford Station. Needed something specific and i know nothing atall about paint. Went in and asked my many questions to Neil who served me. He was very very knowledgable, helpful and very patient with my questions. He is an absolute credit to the shop. There was a queue of people behind me and he still focused on my requirements and didn’t rush me atall and explained everything to me in detail. (I did apologise to those waiting 🤦‍♀️ thank you also for your patience). I shall be returning there for sure. Thanks Neil for your help 🙂

Easy site to navigate. Price is excellent. Not too far for collection.

Needed some Peelaway 7 paint stripper in a large size same day. Living in Bournemouth, the only store of any company I could find which had any in stock was Dulux Decorator Centre in Salisbury. An online order, a quick call to the store to confirm, and it was all ready within the hour. Unfortunately, I could only run to the store on my motorbike. Carrying a large 10kg tub was certainly a challenge. But I needn't have worried. The gentleman at the Salisbury store noticed I was a biker. He brought the tub out to my bike and helped me get it strapped on safely. Including sealing the tub in a plastic bag to ensure the bike was safe from any spillages. Not used DDC before but, with this level of service, I'll definitely be back again. Thank you. :)

Good value and quick delivery. Very smooth ordering process and everything arrived on time. Recommended.

We had such a brilliant experience at Dulux Trade. Kera (Assistant Manager) was absolutely fantastic and really looked after us. She took so much time to go through the different paints, finishes and options for each room as we’re decorating our house. Her knowledge was excellent, but what really stood out was how thorough and patient she was — nothing felt rushed, and she made sure we understood what would work best and why.

Kerri (Manager) was also extremely helpfu and between them we came away feeling much more confident about our choices. It’s rare to receive this level of genuine customer service, where people actually take the time to understand what you’re trying to achieve rather than simply sell you something.

And a special mention to Kerri for the lovely cup of tea! ☕ That little touch made us feel even more welcome and looked after.

Thank you Kera and Kerri. You’ve made what could have been a confusing part of decorating our home so much easier. We’ll definitely be back and would happily recommend the team.

Absolute crap service in the Hammersmith store - I don't know what they do in there all day - they promise to order something but don't follow through. So I had to pop into shop in person twice as no one answers the phone there. Dismal.

Amazing service from the lady in the Harrogate branch on Claro Road. Knowledgeable, helpful and determined to get best value for me.

I visited the Dulux Decorator Centre in Leigh over the weekend to purchase some emulsion and gloss for my new house. Although I found out the machine was down, Andy was extremely helpful in recommending the Salford store. When I got there, I found out Andy had even called ahead to help! Truly fantastic.

Couple days later, I decided I didn’t like the paint I’d picked once it was on the walls.. (oops) so I called the Leigh store again to ask if the machine was back up and running. By the time I got to the store, I was greeted by Andy and Phil with the paint mixed and ready to go.

Truly exceptional service, can’t praise them enough! Will definitely be going back when I decorate the rest of the house! 🙂

Following excellent service recently at the BARNSTAPLE store, I returned today to buy a particular paint type and colour, but Anita whom I saw said,on enquiries to me, that the the finish might not be satisfactory on a metal surface and suggested an alternative paint type which would perform better, and also a good colour match to what I wanted to achieve.
So again, great advice and service from the professionals.
Thank you Anita.

Appalling website, cannot sign up for Trade Account online, and once done, checkout doesn't work (or wasn't working for any of the 2 days I was trying to place an order online after having spoken to them.

However in-store - excellent! Stevenage sorted out the order and had the paint ready super quick with a phone call to say online payment link issued, and then to say paint was ready. Hooray for a person to deal with!

We went to the Yeovil branch today and had good customer service from the young lady there. However the paint is very expensive - and 2 , 2.5litres of paint £150. One tin we noticed was damaged so I came back immediately we had left the shop, to ask if it could be changed. I was served this time by a tall man. His response was just “No. You have had the paint mixed and it is fine in the tin “. He ignored my concern for the dent and his response of just”No” was rude and impolite. He bent the tin back to shape, walked away . He needs training on how to handle customer complaints, and how to respond to customer complaints politely. Especially when they have spent a lot in the store and could be back ( unlikely now).

Impossible to get it sorted.
Went to Wikes Maidstone for a mixed paint, gave the code, and the colour came out different.
Went back to the shop the get a refund, impossible as Dulux owns the machine, so is not their fault.
Got in touch with Dulux via chat, sent the photos of the can, the codes, the finish, and receipt.
They sent me a voucher, 2.5l satinwood.
I decided to go to Dulux Aylesford decation centre, shown them the voucher and they told me that it was only for the white, not the mixed paint.
Got in touch with Dulux again, they sent me another voucher, for mixed paint.
I went to the same decoration centre, but again refused, the voucher is only for oil based paint (I sent the photos of the can...). I asked the lady if she could call Dulux to understand what to do: "It's friday at 16.00, nobody is there anymore. Come Monday morning and we will sort it out."
Came back this morning to the same decoration centre, full of hopes, only to hear from the same lady "there is nothing we can do".
I called Dulux again, and they wanted to send me another voucher... I refused and insisted for a refund.

TAKEAWAY.
1- Always check the paint before taking it home, and refuse to buy if you feel is wrong. Wikes Maidstone was a joke.
2- Avoid Aylesford Dulux decoration centre, they have no committment to help the customers. Making a call is not difficult, and Dulux replies within 3 minutes. They just don't care.
3- I switched to Valspar, I may need to repaint my walls instead of retouching them, however I have been 4 times to the decoration centre (2.5h), 3 times to Wikes (1h), 3 to other different shops to try to fix this (1h). Total is 4.5 h wasted, lots of frustration, and schedule behind.

Steven was so helpful and knowledgeable. He helped to sort us with our products, and sorted out opening a trade account, easy no fuss and definitely recommend using the Preston store. Thanks Steven.

Incredibly fast and efficient delivery. No complaints about product or service. As for the negative reviews here, most seem to relate to pricing, but in every case they had the opportunity to shop around first. No business can be cheapest on every product line. Nobody forces you where to buy, so if you don't check the price first you have no right to complain afterwards.

I went shopping for Paint this afternoon at the Dulux Centre in Llandudno. Dion was extremely helpful and explained all products and prices helping me to make up my mind. Thank you.

Had to have the product colour mixed on site. Later found it quite a lot cheaper in Wickes, ready mixed. Member of staff was not really customer friendly. Won't be using again.

Customer Beware...Dulux have now informed me my Bank details have potentially been harvested due to their Data Security breach. I’m now without a Bank card for five days at least as my Bank states the risk is to high.
Thanks for looking after my Details Dulux!!!!!

DONCASTER BRANCH
Called here today for some advice and was seen by Sharon who was extremely helpful with her advice and product knowledge which is much appreciated.Many Thanks Sharon

⭐⭐⭐⭐⭐
I can’t recommend Solihull Dulux Decorator Centre highly enough. The service was fantastic from start to finish, with a great range of products and a very welcoming atmosphere.
A special mention has to go to Jade, the store manager, who was extremely helpful, knowledgeable, and genuinely took the time to make sure we got exactly what we needed. Nothing was too much trouble, and her customer service really stood out.
It’s refreshing to find a store where staff clearly care about their customers. I’ll definitely be using this Decorator Centre again and would recommend it to anyone without hesitation.

Asked for RAL3003, Ruby Red. The in voice says RAL3003. The paint is the wrong shade and isn't close to the other mix of the same RAL number. It is clearly RAL3000, flame red. At the £47 for 1 litre (which seeme a bit steep) I'm not a happy customer. I want a refund.