Dulux Decorator Centre Reviews 

Generally I love you to bits, but someone should point out that you have the worse website I have ever seen. I just spent 90 minutes trying to place an order. Site constantly freezes, refreshes itself for 5 minutes even if you change quantity of something. It's been like that for as long as remember. You should fire whoever deals with this... On this occasion I wasn't even able to place an order as the payment timed out... Its 2024 !!!

I have had a dulux account for years and find I'm locked out of my account I find it hard to pay now. I like to keep up to my payments its very frustrating always have to ask for a link. It would be nice to see my account. Putting me off going into dulux. Currently use Johnstone cash account.

I recently dropped in to my local store in Worcester to pick up some paint swatches for a few projects. After a few minutes of bumbling around, a member of staff approached me and offered to help. She explained all about the various ranges and made sure I was armed with all of the paint swatches.

I returned to the store a few days later after we chose a colour plan for our first room. I ordered the pains to be made up and went and got the other things I needed, like ceiling emulsion and gloss. I bought in bulk as I am decorating the whole house over time. I chatted to the young man on the counter who had
Mixed my paint. He told me there was a deal on the Trade emulsion I was buying, so rather than pay £80 for 10 litres, I could buy 2 7.5 litre cans for £30 less. So 50% more paint for a third less. The guy in the store recognised I was working a big project, so also generously applied a project discount to my order. He even helped me take my purchases outside to the car.

Top level customer service, understanding, friendly staff, and great products as keen prices. I recommend the Worcester branch to local folks.

Overpriced, when you can buy exactly the same products online for far less money.
After visiting the Great Yarmouth Dulux Decorating Centre, I bought 2.5 litre of polyurethane varnish, and 1 litre of white gloss paint for a princely sum of £86.21 including the v.a.t but when i looked online i found i can buy exactly the same products delivered directly to my door for £53.48 including the v.a.t.
So I will never use the store again, what a ripoff!!

My partner and I decided to visit are local Dulux centre in Loughborough as we had decided to paint the kitchen units. As they are high gloss decided better to get some advice first
We explained to the people in the shop what we wanted to do so they recommended a high grip primer to use first
Went home took the doors off and primed them all we chose colour we wanted so went back to the shop once again explained it to them we had done as recommended and ask what top coat to use they recommended oil based and best way to apply it we were told a particular type so brought 2 packs went home and started to apply top coat left to dry recommend time then apply next coat left for 24 hours as it said on tin picked one door up to fit back on my partner said colour was not same as chart we offered the chart up to door as we moved it the colour chart caught the door and the paint peeled off
Went back to shop was as we done as said I said yes as per instructions on the tins so they phoned technical support they said I should wait at least 2 weeks before it harden off what a joke so I paint doors and cannot use kitchen for 2 weeks absolutely ridiculous no one told me this when I told them what I was doing if they had I wouldn’t have started to do job so I’ve spent over £200 in paint and it’s total use less was not offered a refund or anything shop staff obviously not trained properly will never go there again or recommend anyone to them

Asked for 10L of mixed paint, salesman mixed the paint and handed me 2 x 5L because they didn’t have the base colour in 10L.
When asked at the till isn’t that more expensive way to buy them having 2 pots of paint, he said yes and would not do them at the 10L price.
If the salesman would have said before he mixed them that he didn’t have base colour and that they only had 5Ls pots and that it would be more expensive I would have gone somewhere else or it would have been better to charge me the price of 10 L tub.
Very bad customer service.

I have used this shop for many years, they have always been helpful and friendly. Last Saturday I arrived not long before they shut having been diverted on my way. They stayed on mixed my paint and were so nice, really above and beyond helpful.

I went into the Dulux Decorator centre at Leigh this morning. A gentleman called Phil served me and I must say” his product knowledge was excellent “ he advised me to buy a water based sealer primer to paint on some stains on my ceiling before I applied the emulsion.
Brilliant product. His customer service skills were excellent. Thank you so much Phil.

Support the local shop’s especially after COVID. Went down to my local Dulux Decorator centre looking for woodstain paint which was just over £130.00

My wife found the same Dulux trade paint tin on the internet from a different supplier for just £100 which includes delivery. This supplier must be making a profit so I wonder what Dulux mark up is.

Not happy.

Visited the centre on Greenacres Road. We was served by a lady named Hannah and wow her service and attitude was appalling! These guys are supposed to be the experts and because we was asking a few extra questions, her facial expressions and tone of voice was just appalling!! Really there is no need to speak to customers in such a way when they are just asking for advice and making sure the product they buy is the correct one! Hannah definitely needs further training on how to speak to customers!!!

Would have given no stars if I could
I ordered a filter from here on July 25th for a spray gun
This site had the quickest delivery (5 days ) out of various places so I ordered from them as I needed it asap
5 days came and went , I spoke to them after 7 days and was promised they would look into it but nobody bothered to let me know if they did
I then contacted the store I was collecting from who did actually find out for me today 12 days after ordering it and Dulux accepting my order and taking my money that they did not have it in stock and still don’t though they do still have my money
Dreadful service
I have had to keep ringing them to find out what is happening and they refuse to help
If it wasn’t for the store I was supposedly collecting from I wouldn’t even know it was out of stock
They seem to just want to take the money for an item they didn’t have and then keep it even though they still don’t have it in stock
Thieves and scammers
I look forward to seeing their reply although as they almost always seem to reply to positive reviews and intermittently to negative ones I’m not sure they will
Especially as they couldn’t even be bothered to reply to questions about why they had not fulfilled my order

Popped in for some paint ( obviously) and was asked by Mark if I needed any help. Didn’t think I did: it’s paint !
However he was able to show me the colour new and wet. Yes it changes when wet as it’s Anthracite. He opened the tin and showed me. Very helpful and bought a couple of tins. will definitely get more from this shop.

Visited the Northampton branch in person and the team was very helpful. Willing to guide me on the colour and selecting the correct paint.

Brilliant shop 👏🤗and excellent customer care with humour and great advice.I’m sorry to say is very lacking now in most shops that have been with us for decades.
You can actually speak to a real person and counter service. Omg yes it’s true…
Thank you. 🙏 I always shop for here…..🥳

Knowledgeable staff , quality product.

I did a online order, somehow during the payment I did messed up and ending up asking to delivery in wrong place.
I called then and Lady from Bow store went above and beyond to help me out and get my materials where I really needed. She communicate with me during all process and that gave me the sense that is a company that really respect their clients. Highly recommended

We visited 2 Decorator Centres in the course of a revamp project. Advice we got was spot on at both and they provided exactly the right materials for the job. When the person serving us couldn't answer our question they went off straight away and found someone who could - no guessing. They want to make sure you do a good job.

The advice and customer service was excellent. Chris at the Darlington branch was very helpful, knowledgable and friendly.

Congratulations to Jade and Carl at the Dulux Decoration Centre in Olton, Solihull who have given us excellent and really helpful advice on different paint products and supported us in making our colour selection. We were completely happy and satisfied with the excellent service given over several weeks which is so often lacking with other paint retailers. So credit where it is so well deserved and a big thanks! Rose & John

Paul was fabulous as always gives really helpful advice on all, has on any visit to the store, brill customer service
Would recommend Bolton to anyone.
others great too think it was Tony and a lovely lady on another occasion that helped on the phone sorry forgot her name