Dulux Decorator Centre Reviews 

I ordered 4 paint samples yesterday 22/05/2025. I ordered the free strips/swatches instead of the 250ml sample bottles. Once I put in my details an “order confirmed” screen popped up on my computer. I wish I had taken a screenshot of it because I never received an order confirmation email. I contacted customer service this morning and they said that if I never received an email that means the order wasn’t completed.

“Ok, no problem, I’ll just order the swatches again” I thought. I spent around half an hour browsing the website trying to find the option for those swatches and couldn’t find them anywhere. I tried using my phone and a different PC and nothing. The only samples that I can now access are the 250ml bottles which I don’t want and it’s not showing all the colours that I ordered yesterday. I just want to be able to order the swatches that I ordered yesterday. I’m just baffled at how the website could have gone under such a radical change in less than 12 hours.

The website also takes around 5 minutes to load once you click on something and the general experience of using the website is frustrating and confusing.

I visited the Dulux Decorator Centres in High Wycombe and Hemel Hempstead recently and was very impressed with the service received. There was an instant and friendly 'welcome', great advice, a positive and sunny attitude and great products in the Heritage range. As a shopping experience, it is very rare to find such helpful, friendly and well-trained staff. Well done!!

Went into the Southport branch with my wife to pick a colour for the lounge walls. Hayley & Scott were excellent and helped us co-ordinate our fabrics into a colour scheme using the iPad. We chose the Heritage velvet Matt & Heritage eggshell which are absolutely stunning together. I couldn't be happier with the knowledge and service they offer, much better than some other local centres I've been to. Fantastic, keep it up and I will return soon for my dining room paint.

Not very happy… placed an order and they have refunded with not even an explanation of why…

Will shop elsewhere from now on.

After few days delay , Jack from Stirling store have sorted my order in good manners. Highly recommend him if anyone has any issues he’s happy to help .

I went to the Preston branch for paint. Not being a professional decorator I needed a bit of advice regarding its application. The young woman who served me was able to talk me through the products and suggest options. She was in no way forcing a sale just friendly and helpful. This is how to run a business. Now this was not simply a one off as I have been on other occasions and had a similar result. Probably the nicest staff in any store I've been in. They know their stuff! Needless to say its now my go to shop for paint etc! ( I am not connected to the store or staff in any way)

Visited the Colchester avenue shop today and was thoroughly impressed by the professionalism of Lynda. Regardless of her being on her own she was incredibly helpful, no question was too much for her and even though I was being quite fussy with what I wanted she was able to provide lots of alternative ideas. I will definitely be back in when I have gone through my options. Thank you again Lynda.

Visited Dulux at kings Norton business park looking for wallpaper.
Me & my husband are OAPs & the customer service was awful.
Told wallpaper books were at back of store & we would have to look through them, they were very heavy & we couldn’t lift them off the selves. Staff just ignored us. Never go there for wallpaper

Roy Is very reliable and professional. He has helped me twice now with an online order and in store order and I am impressed with how helpful he has been

SHREWSBURY.

KEVIN!! What a bloke!!! Customer service 100%

Sorted my colour match and provided all the equipment I needed.

Teal Tension for the living room and violet white for the kitchen. Also brilliant white for my Titanic themed bedroom.

Very impressed by the service , advice and knowledge from this chap! Give him a raise!! 🤩🤩🤩

Bob in Shrewsbury.

Shopped In Galasheils Dulux Centre for the First time.Excellent customer Service and product knowledge from Jamie and his staff.Will be back shortly to order more paint from the Dulux Centre Galasheils.

We have used the Shrewsbury one a couple of times now and think the staff there are great . Kevin was very helpful and was happy to spend time answering our questions about which products we needed. Used the Heritage paint for the kitchen - really good product. Will be back.

Absolutely fantastic service received by the whole team within the Widnes branch. Very knowledgeable and always willing to go the extra mile to help. Would highly recommend to anyone.

At Dulux in Carlisle today, first time I have used this store. I quite frankly had no idea what I wanted expected colours to match to. Sue was so incredible helpful. She helped me match perfectly and find the right finishes and varnish I needed for my project. I was definitely a painful customer and she was so friendly and made me feel completely at ease while she helped me. Will definitely be back for future projects.

Glasgow Kingston branch (decorating centre). The customer service was not very good. I have been planning to redecorate my whole house and required a lot of paint but needed help with colours and different qualities, however the service from these guys was terrible. Ended up going to crown paint which was round the corner better service overall. I will not be returning.

Emma at Watford duluxe center has been super helpful. She has helped immensely in finding the right paint and was super patient

I had a painting emergency that may well have ruined my Christmas, but thanks to the amazing, attentive and knowledgeable staff at Londonderry, we were able to resolve my decorating conundrum. Dulux you now have a customer for life!

So here goes I'm a novice when it comes to DIY. I am in the process of buying my first forever home with my partner who's worse than me at DIY haha 😅

I attended the Colchester avenue store anxious overwhelmed and not a clue where to start.

I was approached by Lynda who went through everything with me from preparing the walls to finishing. The sheer level off attentive customer service was outstanding and I came away with so many ideas and knowledge of what is needed to make my new house a home. I can't thank you enough for taking the time to go through everything with me and I'll definitely be ordering from you when we get the keys. Exciting times. Hope you all have a wonderful Christmas and Happy New year x

Went in yesterday and was given the most amazing and attentive service. The staff member explained everything and helped with everything! I shall be back as this is far better than mainstream retailers

Unbelievably expensive and not interested in price matching. Bought 3 x 5l of Dulux trade Matt for £66 each and was told they have competitive prices. Unbelievably exactly the same paint is available at Paintwell for £35 per 5l. Rang the Preston depot where we bought but they were not interested at all and said they had no price matching policy and weren’t interested in sorting something out for me.