Crown Paints Reviews 

642
TrustScore 2.5 uit 5

2,6

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Beoordeeld met 5 van de 5 sterren

I had the misfortune to buy a defective tin of non drip gloss. I phoned Crown paints and was answered by a real human being - worth four stars on its own!! I explained the problem that I had found an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Went to Crown Decorating Centre in Cambridge. The team were amazing and had colours mixed up in no time. The problem is the colours themselves. We painted walls with snowdrop 4 years ago and wanted to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

As a pro painter i would strongly suggest staying away from any cheap or white crown products especially there white emulsion from wikes.. I wouldnt give my 6 yr neice there white emulsion to use its... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The help we received to rectify a problem with our Sandtex masonry paint was 1st Class. Leanne from the head office dealt with our issue and was responsive and able to help us quickly. The Crown Dec... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verffabrikant
  2. Decoratie- en interieurwinkel
  3. Verfwinkel

Over Crown Paints

Geschreven door het bedrijf

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

642 reviews

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3 sterren
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2,6

Alle reviews

(642)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Absolutely shocking quality paint

Absolutely shocking quality paint. This has to be the worst paint I've ever used. Lovely colour.
But that's as far as the praise goes. I cannot believe they can get away with selling it. After finishing don't make the mistake of touching your walls, yes the fingerprints will show. Don't go to wipe it, it'll stain your walls.
Okay so you go touch up, but no the paint will not match. My walls look worse than before.

10 augustus 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.

Beoordeeld met 1 van de 5 sterren

Save ya money and avoid

What an absolute waste of money. 3 coats later and still looks crap. Save ya money and avoid

Company refunded

1 september 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Afternoon, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Disappointed beyond belief

Brought a 10 litre white emulsion from wickes this morning to do my ceiling. The ceiling just needed freshening up, it wasn't dirty. How I wish I had never brought it. I finished painting the ceiling at 7pm tonight. I had to put 3 coats on, just checked it and it still need another coat!!!. It has dried up patchy and looks awful. I usually only have to paint my ceilings once. I applied it evenly and with full coverage. I can't believe that I wasted a day just painting the ceiling. I am so disappointed, suffice to say I will never buy Crown again and would never recommend anybody else to buy it. Disappointed beyond words.

Just to update. I received a response from Crown customer service, who asked me to email them with further information. Long and short, I emailed over the serial number and my receipt and I am pleased to say they are in the process of refunding me which I am very grateful for. Thank you for listening to my complaint and for Crown to act upon it so promptly

31 augustus 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good morning Jacqueline, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Do not buy this paint it's useless for…

Do not buy this paint it's useless for covering wood doors or skirting it goes on like a milky varnish unless you already have painted the base brilliant white and just want a type of varnish sheen.... I love ed their water based no drip gloss by crown but it was taken of the market... !!!

27 augustus 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Morning Robert, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

Crown brilliant white water based…

Crown brilliant white water based paint. Nothing brilliant about this paint, water yes it's like water when applied. Fully stirred and new brush. Won't buy this again.

26 augustus 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Steve, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 5 van de 5 sterren

Fantastic customer support and service.

I had a problem with a Sandtex product which the re-seller, whom I purchased it from, would not offer any form of assistance. I contacted Crown Customer Care directly who were fantastic. They took on board the issue I had and having quickly assessed the issue refunded me the cost of the product. There was no debates or difficulties. They were keen to help and resolve the issue. Dealing with them was a breath of fresh air and I would have no hesitation in recommending them in the future. Excellent customer service and response. Well done Crown and the team.

20 augustus 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Paul, Thank you for your lovely feedback we really do appreciate it! We are very pleased to read such a positive review and about the experience you had.
Have a lovely day!

Beoordeeld met 1 van de 5 sterren

Samples are a scam

Do not buy any samples from this website. I wanted to buy some sample paint and thought where better than the Crown website itself, but what you actually get is a piece of card. For £3.99 I was expecting actual paint, not a piece of paper (silly me) - you can get a pot of paint from other shops for less than £3.99 so how they charge so much for a sample card is beyond me.

I contacted them on their website for a refund, and heard nothing back from them.

EDIT: I emailed them as they told me to but still heard nothing back. Been contacting them for weeks. Stay away from this company.

7 augustus 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Afternoon Ryan, I am sorry to hear of your disappointment on your purchase of our pure paint samples. We do state on our crown website our A5 Real Paint Swatches are premium quality paper samples coated with actual paint to let you try colours and textures at home with no mess.
Select up to 5 samples per order for £3.99.
Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 2 van de 5 sterren

Not Recommended

After 25 years working with paints I have never been convinced by Crown paint. Today I painted an already grey wall with Crown grey matt emulsion and even after 2 good coats it has dried irregularly and unprofessional. Heard their ad on the radio stating 97%of professional tradesmen recommend Crown... I do not. Its gloopy to work with and the finish is poor.

12 augustus 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good morning Dryden, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address with details of the paint you purchased and where from so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 5 van de 5 sterren

Outstanding customer helpline experience. Andrea and lady colleague.

I have always used Sadolin Extra this wood stain is exceptional it has lasted 10 years.
Last week, and also today I needed a little advice, on staining a fence, and also a gate. The customer service was outstanding. I highly rate Andrea, and also her colleague who sadly I don’t have her name. Gosh they really know their stuff. What a truly exceptional experience I have received. Thank you, so, so, much.

12 augustus 2024
Review zonder uitnodiging
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Antwoord van Crown Paints


Good Afternoon Penny, Thank you for your lovely feedback we really do appreciate it! I will pass your comments on to Andrea
Have a lovely day!


Beoordeeld met 1 van de 5 sterren

Customet purchased Crafted by crown…large

Customer purchased Crafted by crown paint for a large job in her home.
Very disappointed by the performance of this product, especially as it costs £36 for 2.5 litres. Covering a light sage colour with new chapter and I'm already onto the third tin and three coats. Going to take the remaining seven tins back to Homebase and get refund. Very poor.

12 augustus 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints


Good Afternoon Steven, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

Crown satin like painting with MILK

Bought Crown quick dry white satin paint as dulux Once was out of stock. The Crown paint is completely useless. After three long stirs its still like milk. Will not cover a tiny wood chip and cutting in over a very light grey matt wall paint I continue to see the colour beneath. Do NOT waste your money on this rubbish. I'm going back to Dulux now

31 juli 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Morning Wesley, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kindest Regards

Beoordeeld met 5 van de 5 sterren

The ELLE paint range

The ELLE paint range is the best paint I have ever used. I had to repaint a dark red room and just one coat of this gave an beautiful and perfect finish. An absolute pleasure to apply. The standard range is a bit watery but this is perfect.

5 juli 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good morning Marius, thank you so much for taking the time to write your review, we really do appreciate your feedback. Have a great day!

Beoordeeld met 1 van de 5 sterren

White paint: Crown

Just bought a tin of white interior and exterior paint. It is the consistency of milk and doesn't cover the old paint. Sanded down and washed before using as usual but can't use the rest. Tin was thoroughly mixed before starting too.

26 juli 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Ian, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

This paint is a waste of money, it is like painting with milk. I have just put the second coat on my stairs and they are no different to when I first started. The paint is runny .

You need to check this paint ,it is brilliant white estimator ,the purple tin 2. 5 ltrs

23 juli 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints


Good morning Valerie, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Crown bathroom paint white

I bought the crown bathroom paint, worst paint I have ever bought. Dries whilst you are working it and is "lumpy". Has an awful plastic feeling finish. Needed 3 coats to cover a beige colour. Ruined my new bathroom. Can't say how disappointed I am with it.

23 juli 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good morning Kim, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Paint in tin doesn’t match colour outside

Colour in pot bears no relation to colour sample on outside. Navy blue isn’t, its bright blue. Only had 2 cupboard doors to paint and it’s turning into an ordeal. Customer relations unhelpful asked if I’d used primer/ undercoat -yes I have. Want help and a refund. Hours of work wasted

22 juli 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Morning Ciaran, so sorry to read this review. Please can I ask you to contact us on the following email and we will look into this for you as we don't like our customers being disappointed. Customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

Just have to say how disappointed I am…

Just have to say how disappointed I am with the accuracy of the colour chart vs real paint colour,
I have now repainted my walls three times due to the colour guide being so far off.
Pacific oyster comes out like sky blue which is what I was trying to avoid.
Blue gravel is like a mid blue.
Now my walls are extremely cold looking and I have not got the time or resources to re do it all again!
A real shame as I just wanted the colours shown in the chart.
Now I have to re think the whole project.
My flooring will have to be re ordered also.
Also I initially bought Day dreamer but fortunately read reviews on it before opening the tin..again was like sky blue!…really unimpressed and would not recommend.
Wanted to include pictures of how badly off the colours are but cannot find how to do this…would save people a lot of time and money!!

21 juli 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Morning Richard, so sorry to read this review. Please can I ask you to contact us on the following email and we will look into this for you as we don't like our customers being disappointed. Customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

I wish i never got this paint

I wish I had never bought this paint. It completely drained my energy. Crown Brilliant White water-based quick-drying paint should be completely removed from the market to protect future generations. The company should be fined, and buyers should be refunded all the money they spent, considering the pain caused by using this product. Absolutely not recommended, not even to the worst enemy.

12 juli 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good morning, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Beoordeeld met 1 van de 5 sterren

Bought brilliant white quick dry paint - consistency of milk

Bought brilliant white quick dry paint, the decorator stirred it well, it had the consistency of milk. He put some on the brush and it ran down the handle. As he applied it it was translucent it was so thin. He said it would take some 6-7 coats to get any sort of coverage.
Bought the paint yesterday! Waste of time and waste of my decorators time- who went home but obviously still wanted paying!

12 juli 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good morning, so sorry to read your negative experience with one of our products, the last thing we want is our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you as we do genuinely care. The email is customer.care@crownpaints.co.uk.

Beoordeeld met 5 van de 5 sterren

I've tried many different paints and…

I've tried many different paints and never really been as happy using them or the end result as I have using crown .... the suade texture in taupe is so durable and the colour is lovely. Also just used the metalic dark grey in craft paint for a feature wall and it hasn't disappointed. Definitely worth spending that little bit extra for amazing results 👌

3 juli 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Afternoon Katie, thank you so much for taking the time to write this fantastic review, we really do appreciate your feedback. Have a lovely day!

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