Crown Paints Reviews 

642
TrustScore 2.5 uit 5

2,6

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Beoordeeld met 5 van de 5 sterren

I had the misfortune to buy a defective tin of non drip gloss. I phoned Crown paints and was answered by a real human being - worth four stars on its own!! I explained the problem that I had found an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Went to Crown Decorating Centre in Cambridge. The team were amazing and had colours mixed up in no time. The problem is the colours themselves. We painted walls with snowdrop 4 years ago and wanted to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

As a pro painter i would strongly suggest staying away from any cheap or white crown products especially there white emulsion from wikes.. I wouldnt give my 6 yr neice there white emulsion to use its... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The help we received to rectify a problem with our Sandtex masonry paint was 1st Class. Leanne from the head office dealt with our issue and was responsive and able to help us quickly. The Crown Dec... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verffabrikant
  2. Decoratie- en interieurwinkel
  3. Verfwinkel

Over Crown Paints

Geschreven door het bedrijf

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

642 reviews

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3 sterren
2 sterren
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2,6

Alle reviews

(642)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Crown Full Undercoat Experience

Bought a 1 litre can of Crown Full Undercoat because my usual brand was out of stock. Sadly, I found this product left too many drips on the wooden chair I was painting. Even after switching from a round brush to a conventional brush, the paint still ran. The only way I could fix this was to let the paint dry for two days and then completely flat the chair surface with 1200 grit wet and dry paper used dry. I don't know whether I got a bad batch but in over 50 years of painting, my experience means that I won't use this product again.

11 april 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good morning Joel, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Beoordeeld met 1 van de 5 sterren

Was always a fan of Crown paints but…

Was always a fan of Crown paints but just bought a tin of Quick Dry Satin for Wood and Metal from Boyes. Worst paint I’ve ever come across. Its like water and doesn’t cover previous satinwood or undercoat. Will be going back to Boyes tomorrow for a refund. I hate giving negative reviews but in this instance it was justified. Emailed customer services as requested. No response.

7 april 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Morning John, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Beoordeeld met 5 van de 5 sterren

Good Customer Service

My email question was answered promptly and efficiently by a helpful lady called Maria (Yates). She then offered to give me the names and locations of local stockists. I am very happy with the service I received.

28 maart 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Chris, Thank you for leaving your positive review, I will pass your lovely comment onto Maria. Have a great day!

Beoordeeld met 5 van de 5 sterren

As a painter and decorater I need a…

As a painter and decorater I need a paint which I can rely on. I use Crown paints and only Crown paints and I can honestly say I have never had a problem! Problems arise with what you are painting over, you learn something new every day in this Job it's not as easy as you might think, further preparation and special primers might be needed, don't jump to conclusions and blame the paint. Thank you Crown for your great products.

24 maart 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good afternoon Andrew, thank you very much for taking the time to write your kind review. We are extremely happy you can rely on our brand and you are absolutely correct, preparation is key! Many thanks again and we hope you enjoy the rest of your day

Beoordeeld met 1 van de 5 sterren

Awful finish

I’m an experienced diy decorator. Never used a paint as awful. After four coats, it’s still looking patchy -as if it’s only had one coat - but it’s had 2 rollered and 2 brushed coats, carefully applied. I’m really, really unhappy with my choice of Crown emulsion.

20 maart 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good afternoon Adrian, thank you for taking the time to write your review. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

Awful paint results…

I bought crown paint for walls and never again all patchy after three coats going to have to do all again with different make of paint as crown ha been awful, I've used other paints from other manufacturers and had no problems will never choose crown again.

18 maart 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good morning, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address with details of the paint you purchased and where from so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 2 van de 5 sterren

Bought sample pot of Elle Pigment but…

Bought sample pot of Elle Pigment but going on very patchy. Noticed paint seemed to be separating in the tin. Stirred it well but still finish is awful.

13 maart 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good afternoon Patricia, I am sorry to hear you are having a problem with one of our tester pots. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

What has happened to Crown Paint????

What has happened to Crown Paint????
Bought brilliant white mid sheen for woodwork and has literally taken 3 coats to cover the previous cream colour! Awful quality paint. A £28 lesson learnt.

14 maart 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good afternoon, thank you for taking the time to write your review. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

Worst paint I ever bought

We bought a tin of Brilliant White One Coat Satin paint and it's put me off any other Crown paints forever.

We used to get the Quick Dry No Drip one, which was great. That doesn't seem to be sold anymore and we went for this. Firstly, it smells awful. Secondly, it's supposed to be touch dry after 4-6 hours and completely dry after 16. Well, it's now been 2 and a half days and it's still tacky. We had to reschedule the carpet fitting in that room which means the house has stayed a mess all this while, as we had to move all the furniture for the carpet and didn't expect to have to reschedule. We followed the instructions to the letter so it's not something we did.The previous paint was great but this one is the absolute worst I ever got.
Never again.

11 maart 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good afternoon, thank you for taking the time to write your review. Drying times can vary due to the conditions in which they are applied, however, we do not want our customers to be disappointed with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Beoordeeld met 1 van de 5 sterren

Egghell has a gloss finish

I bought a 750ml can of Quick Dry Eggshell in brilliant white. Very low opacity and even worse it has a gloss finish!! I applied the paint three weeks ago and no change to the finish whilst fully curing, I'll go back to my usual Johnstone's trade paint, it's far superior and now I have to do all my work again. Absolute rubbish. Don't waste your time and money.

19 februari 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good Afternoon Chris, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards


Beoordeeld met 5 van de 5 sterren

I received a very prompt response from…

I received a very prompt response from Maria Yates.
She answered my enquiry about a 2024 paint chart and sent me an updated 2023 chart along with Elle and Crafted charts too. I received them in a couple days. Thank you so much.

13 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Afternoon Karen, thank you very much for taking the time to leave your review, we really do appreciate it. We are very happy you received a quick response and will pass your comment onto Maria.
Kind Regards


Beoordeeld met 1 van de 5 sterren

Just started a bespoke house in…

Just started a bespoke house in Cheshire they have supplied Clean extreme for the whole house and its now very poor quality. Not covering . Have used it since it came out but not anymore and will not recommend it either . Told the manager at Crown but passed the buck onto head office. Will not use crown paints from now on as have had other problems with other products in the past 18 months.

3 maart 2024
Review zonder uitnodiging
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Antwoord van Crown Paints

Good afternoon Tony, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Beoordeeld met 1 van de 5 sterren

Poor Quality paint

Hi
I have just had to return one of your 2.5ltr satin coat finish in Brilliant White back to Wicks, due to the fact on when opening the tin it is definitely not Brilliant White therefore I have paid more money for the Dulux version which when opening is actually Brilliant White and much more viscose.
On your tin it states that it will become brighter over time after it is applied but you try telling my customer that.
So on that note you failed miserably never using your paint ever again.

2 maart 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Afternoon Mick, Thank you for taking the time to leave a review. I am really sorry to hear your customer was not happy with our product. You are correct we do state on the tin of crown satin coat brilliant white the characteristic of the new technology used in this product is that whiteness intensifies as the paints dries.
If we can assist you further in the future please do not hesitate to contact us.
Kindest Regards



Beoordeeld met 5 van de 5 sterren

Paint colour not matching colour chart

Had an issue with paint colour not matching the colour chart. Spoke via email with Crown and was resolved within 2 hours over a few emails. No quibbles from them and very trouble free experience to resolve the issue.

22 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Jeremy, Thank you very much for taking the time to leave your review, we really appreciate it. We are very happy you received a quick response from our team who assisted you.
Have a lovely day!

Beoordeeld met 5 van de 5 sterren

Outstanding customer service received…

Outstanding customer service received today. Restores my faith in the brand. Thank you so much

22 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Beverley, Thank you so much for taking the time to leave your review. Crown Paints values all feedback and it is fantastic to read that your faith has been restored in our brand.
Have a lovely day!

Beoordeeld met 5 van de 5 sterren

Very helpful

Maria from Crown was extremely helpful in getting me the info I needed and I received it the next day.
Thank you again for such good service.

20 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning Kate, Thank you so much for taking the time to leave this wonderful review, it is very much appreciated and we will pass on the fantastic feedback

Beoordeeld met 1 van de 5 sterren

Just awful

Just awful. It was like putting transparent paint on the walls. It didn’t even attempt to make a start on covering. Do not buy!!!!!

18 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good Morning, Thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kindest Regards

Beoordeeld met 1 van de 5 sterren

Poor quality

Bought creme da la Rosa Matt from Wickes and found it simply slides over existing White Matt. Cutting in with brush just doesn't cover. Going to take unopened tin back and use Dulux which has covered same Matt white with no problem. Never buy Crown paint again. Amazed still in business selling rubbish like this.

14 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good afternoon, I am really sorry to read your comments regarding the quality of one of our paints. Please can I ask you to take the time to contact our customer services department on the below email address so that we can assist you further.

customer.care@crownpaints.co.uk

Kindest Regards

Beoordeeld met 1 van de 5 sterren

Quick dry Gloss, brilliant white

Quick dry Gloss brilliant white.
Absolute nightmare.
Goes on thin and dries so quickly that you end up with a finish that shows every brush stroke.
After 3 coats on my window sill I have given up and I am going to apply an oil based gloss.
Wish I had read the reviews online before purchasing. I won't be buying crown paint ever again.
Avoid like the plague.

14 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Good afternoon, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Beoordeeld met 5 van de 5 sterren

Discontinued colour easily resolved

I contacted Crown as I knew the colour I have used is discontinued. Maria was very helpful and confirmed I could obtain a colour match at an outlet that had one of their mix machines. Maria found 3 outlets close to my home address. Really great service. Thank you.

13 februari 2024
Review zonder uitnodiging
Logo Crown Paints

Antwoord van Crown Paints

Thank you Nigel so much for taking the time to leave this wonderful review, it is very much appreciated and we will pass on the fantastic feedback

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