Crown Spa Hotel Reviews 

The room was way below standard for monies payed complained to reception. It was said no rooms left. made out to book a night and there were rooms. Later complained twice to reception about some cleaning needed in toilet left by past guest. Until I mentioned it to the chamber maid on the third day. Rooms very 70s decor. The window overlooked a large taxi garage. Outside hotel it was signed as a 4star how that was ever possible I do not know. No Way. Saw a staff member. twice .walking around like an headless chicken not knowing where they were going or why. Later to enquire it was the manager.

Room dirty, only 1 lift working, breakfast cold and only 1 coffee machine working, now worth the money.

On arrival at the hotel the room which we was given was disgusting, the bed was on a slant the bed base was all ripped and stained, the quite was also ripped and a yellow colour instead of white. The bed head was all flaky, the ceiling had a water mark on it where their had been a leak. The light fitting wasn't assembled properly. One complaining I was given a key to another room to look at which was occupied when I opened the door. Eventually we was given another room which was ok but not worth the £234 we had paid. Wouldn't recommend this hotel

I booked a one-night stay at Crown Spa Hotel Scarborough through Wowcher as a gift from our son, but unfortunately the experience was extremely disappointing.

On arrival, the room was not cleaned to an acceptable standard. We found used plasters beside the bin, a used needle cap on the floor, an earring back left by a previous guest, stained and damaged towels, and excessive dust. I took photographs and reported the issues to the hotel after our stay.

To their credit, the hotel did eventually apologise, investigated my complaint and explained that they had reviewed their housekeeping procedures. They also offered me a complimentary one-night stay in a sea view room. However, due to the nature of the hygiene issues we experienced, I no longer felt comfortable returning and politely declined the offer, asking whether they would consider an alternative form of compensation instead.

Unfortunately, after sending that response, I received no further communication from the hotel.

I also contacted Wowcher, but was disappointed with how my complaint was handled. After asking me to wait while they contacted the hotel, I was simply told they were unable to help because the merchant had not responded, despite the hotel having previously acknowledged my complaint.

I appreciate the hotel’s apology and that they investigated my concerns, but I feel let down by the lack of follow-up once I explained why I couldn’t accept another stay. Overall, the experience fell well below expectations, both in terms of the cleanliness of the room and the handling of my complaint.

Having previously stayed at the Crown Spa , my husband and I were extremely disappointed with our stay on8-10 June 2026.
Our allocated room120 was so unbelievably dusty, with long dark hairs in the bath. We complained and were then moved to room 116 which was on the same floor but with a king bed , when we had specifically requested twin beds. This room also had black hairs in the bathroom and along the shower wall. We were tired so didn’t inform management. We chose not to shower!
The following day upon return to our room approximately 4pm , it had not been serviced. A staff member arrived to resolve this. Housekeeping is obviously inedequate and inefficient, at these prices£221 per room per night one expects a clean room adequately serviced.
It appears, sadly, that the standard of the hotel has deteriorated considerably .
Reluctantly we shall not be returning.
Peter and Lynn

Very dissatisfied with food. We payed the extra price to get a full English and continental breakfast. The first morning the dining area was busy. Clearly the hotel cant keep up with demand. No plates. No cutlery. At any given point there was only 3 items available for a warm breakfast. Nothing got replenished Waited 20 minutes for bread. Ended up leaving and paying for breakfast elsewhere.
Then to top it off. Our 2nd morning was told they not serving hot food at all. Due to a suspected gas leak. Well im sorry but if there a gas leak the hotel should be evacuated. Complained about these and was told a manager be in touch. Nothing.
Asked when we checked out No managers available.

Awful. Don’t look at photos online as they are not a true reflection of the hotel. Very misleading. Room was awful and dirty. Meal in restaurant took an hour and was poor. Totally understaffed. Hotel is very tired and needs updating.

The Hotel requires a complete refurbishment. Our room had a dirty carpet & was only cleaned once on Saturday morning during a Friday night to Monday morning stay. The en-suite toilet required a repair & the washbasin had a faulty plug. The carpet on the grand central stairway was damaged, worn & dirty. There is no longer a breakfast menu just full English or basic continental - no fish, kippers, salmon & scrambled egg, eggs benedict, etc.
The coffee on Saturday morning was undrinkable, self-service from a machine that required cleaning.
On Friday night, the bar ran out of bitter. The stocks of beer & lager bottles in the bar were depleted. The wine store adjacent to the Taste restaurant was also noticeably depleted. We were warned by another long-time Visitor not to use the Taste restaurant after she had a very poor experience on the Friday night.
With the exception of the breakfast waiters, the staff were indifferent to the hotel visitors.
For the first time in 10 years or more we were charged for a Council 2-day parking permit as there was no room in the car park. We were told that this had been the Hotel's policy for at least 3 years.
Very few people appeared to be using the Spa facilities - previously the pool, sauna, steam room, etc had been very popular.
My wife & I have stayed at this hotel 1-2 x pa for the last 10 years or more. Although it has slowly declined in appearance, we have always enjoyed our stay. The sea view rooms, the food & the staff have been excellent.
It now appears to have been run down by people who are indifferent to the comfort of Visitors. We will not return until we have assurances about its 4-star quality.

Ours was only a 4 hour spa experience. It was a gift which makes it even more disappointing. The hotel was very dated and needs an awful lot of TLC. It is dirty, cobwebs, dirty dusty skirting boards. The carpets are grotty, thread bare with black tape on the dangerous areas.
The first spa we were sent to was very dated, cold in all areas and the changing rooms not to spa standard by any means. We were told that at 10.30 the pool would be occupied by ladies aqua aerobics therefore for no extra charge we could use the new fire and ice room which was lovely. Much more modern and spa like but again it was really cold. We were the only people in there. My husband had a full body massage which he said was amazing the best ever. I had a ginger wrap, no scent of ginger or any of the ingredients stated at all which was disappointing. My treatment room was cold with the air conditioning on. No idea of the make of products. The shower in the changing rooms had a hand soap dispenser with hand soap in it. Once changed we were taken up to the bar for our spa lunch. My husband had a panini which was lovely. I had a chicken salad, the salad was lovely the chicken was Luke warm and so so dry I left most of it. I find it hard to believe that a 4 star hotel didn’t have any sauvingnon blanc. You don’t expect this standard when on the website it says luxurious. I must stress though that all the staff were really lovely, very attentive and helpful just a shame about the building, decor, temperature of the building, cleanliness, etc etc. certainly wouldn’t recommend.

I recently put a review on here complaining about the state of the room we were put in at this hotel. I would like to add thst since my complaint the staff couldn’t have done enough to rectify the situation. We were given a full refund and a complimentary night in a refurbished room.

Had a lovely trip here 1/10/25.

Positives:
Second room we got (2nd floor) was very nice. Very clean, warm, quality bathroom fittings (love pink mood lighting) & the beds were comfy, good quality hotel bedding & soft pillows. View was superb.

Restaurant- fabulous service off Miguel, nothing was too much trouble. Great steak with lovely sauce (not advertised but ask & they are fab), hot food & every meal was really nice & great desserts.

Breakfast: nice offer overall, hot food could do with being a bit hotter but nice fresh coffee, pastries etc, warm plates & quality sausages. Good service again.

Spa: great! Nice pool, jacuzzi, ice room, sauna, steam room all great. Massage was very good & nice team of staff.

Reception : good staff (Will & Ellie), the manager was very pleasant

Minor points to elevate experience: bit of tlc needed here n there …. A bit more art in the bedrooms, the odd ornament needed on the fireplaces, few light bulbs out here n there. First floor superior room (first one) was a tad dingy & needs balcony sweeping & plants in the planters …. Just a bit of tlc & a females touch - lamp, ornament on the fire place to make it more homely (room 122)

Warm scone cream tea - gorgeous & drinks in bar all great

Overall - best hotel in Scarborough so don’t be put off by reviews & note to management …. Feedback given to help improve, what overall was a fabulous mini break - thank you x

Short break for us, guy on reception was lovely very helpful, all the staff were very friendly and helpful, evening meal was great, only downside was breakfast second morning for my husband as the bacon was a little over cooked but good for me, room clean bed comfy no complaints

I used to come to the crown spa hotel
It was 4*. Now 3* we had a meal at 7 30pm
Due to the hotel catering for coach parties.
We waited over 45mins. And attempted to
Speak to staff when we did we were told
It's not microwaved you know!. When it came ok but the service extremely poor!!
Staff need retraining after complaining .
Meal free. Breakfast too noisy paper cups.
I thought I'd walked into butlins!!!

Avoid this place at all costs it's absolutely diabolical and the staff are an absolute disgrace and especially 1 in particular in the spa who claims to be the supervisor,paid for a day pass only to find the hot tub and 1 sauna wasn't working but wasn't informed on check in so when I complained she reckons she told me which she 100% never but gave her the benefit of the doubt.Then to top it off as I was leaving I walked through into the spa area which by the way has (NO signs)saying no entry,staff only,authorised personall only,nothing at all.to which she then comes barging through shouting and raising her voice at me to get out because its off limits instead of just politely saying sorry this area is restricted she purposely chose to talk to me like she is above her station to which I clearly got defensive and said don't speak to me like that to which she said then don't get aggressive or il call the police.I went back a few minutes later and it got straightened out and I left but I won't be going back the place is an absolute disgrace and the staff need some clear management training and people skills.

Arrived 2nd September given a dirty room, filthy windows, complained and told Hotel was full and had no other room, we refused to accept the room and they then found another room No 221. The room was better but base of bed all torn and grubby. Food first night was a disaster, but improved after complaining. Dining room floor had dirty napkins which remained for 2 days, 2mornings they ran out of cups and guests were issued with paper cups. When guests complained about quality of food they were told we are catering for 180 guests what do you expect. This Hotel claims to be 4 Star, but honestly doesn't deserve 2 the place is dirty and desperately in need of a deep clean and redecorating. My advice to any potential guests, avoid at all costs.

Fab pub, lots of sports tv blah blah the good however is questionable !

Sometimes good but mainly seems like leftovers made into "special of the day"

Great bar staff and food waitress
Just stick to a decent menu Mr Crown !

Avoid at all cost not a 4*
Food absolutely awful.
room dirty on arrival windows filthy inside and out.
Carpet dirty with hole in floorboard underneath kept going down hole.
As food was so awful we ate out last two nights and Bakers not helping in anyway in a form of reimbursement. I know it was our choice but it was disgusting a lot of our coach party were complaining .We were on last sitting at 7pm but was not served until 7.35 pm most nights. Had to search for cutlery in the mornings and only soup spoons . Breakfast Luke warm, tinned fruit and evening meal frozen cubed veg.
3positives bed comfy and lift worked and reception staff lovely.
I complained to reception about food and service.

It is a great pity that a 4 Star Hotel only gives at best 1 star service to coach parties that help them to fill their rooms, increase bar takings and keep their staff employed.
Our coach party of 22 persons have just spent 5 nights at the hotel that enjoys a good position with coastal views and pleasant staff willing to assist its visitors. All our dinners were spoilt by the poor quality and often inedible food given to our coach party and if this performance is repeated it can only damage the reputation of the hotel.
The management urgently need to sort out this issue and provide good dinners to those NOT enjoying their a la carte restaurant and motivate their catering staff so they don’t always need to apologise for their offerings.

Spa facilities only and not a hotel stay
Both a friend and I had a lovely experience using the Spa facilities and had two spa treatments. Staff were very pleasant and professional giving instructions on how to use the facilities, highly recommend going for a massage scrub, all rounder, very happy and felt as though I floated out of the hotel, lunch was nice and value for money, bar staff very accommodating and friendly, will definitely be back

I would give this hotel no stars if possible,
Our tatty over priced room was red hot with the sofa bed over the radiator so we had to call the porter to turn it down, the t v didn't work, there were unattended children screaming and shouting banging doors, the restaurant closed at 9pm, on a Friday so we ended up with a sandwich from the bar, the sofabed was uncomfortable as the frame could be felt through the upholstery, the breakfast was cold and half of it missing even though the hotel wasn't full.
We gave it another night same again with the noise and heat, we had given up trying to have a good time by then and after another sleepless night we checked out. We complained by email to Oliver rigby who chose to ignore all 3 emails I sent, very rude and no management skills whatsoever, avoid this hotel the good reputation of it, from years ago, is all that remains.