C Space Reviews 

Inactivated my account and took my rewards for NO REASAON! Told me I can only collect them when my account is active but since the did it without warning I had no chance too. Have reported them to the BBB, I suggest you all do the same. Thiefs!

At first, I felt I was compensated fairly for my time. However this month when trying to redeem my August rewards, I got an error message, and today received this email: Dear Member,

After careful consideration, we have decided to remove your account from our market research online community....Regarding rewards, per the Terms and Conditions, rewards must be claimed while an account is still active. Because your membership has ended, we are not able to issue any pending or unclaimed rewards. We appreciate your understanding and thank you again for your time in the community.

I don't feel appreciated and it is definitely wrong of them to deny my last rewards, especially if they want end my participation on a good note.

I was sent an email stating I received a payment for my contributions of which I spent time completing only to be locked out of my account when I revisited to claim my payment. I requested from support to reset my password and was denied for no reason. They take advantage of people. I would rather not be a part of such an organization.

I joined a community study and the first month went smoothly, I received my reward and thought it was going great, I continued participating and earned my next month reward. This is where the problem started. I was able to interact in the community and respond to things, then I went to redeem my next award and it gave me a message that my reward, which I had been emailed about to let me know it arrived, was under review. I thought nothing of it until I saw other people saying they had trouble with this month's reward. I contacted support to see why it was being reviewed. After a few days I got an email back saying my account and participation had been terminated. They said I had no right to the reward which was fairly earned since I didn't redeem it before getting my account shut down. It honestly sounds like they are just being slimy and refusing to give me my reward. Should I escalate this further? Probably, but I think I'll just cut my losses and leave this review so other people know it's a bad idea to work with this company. They will cheat you out of your info and refuse to give you your earned rewards.

C-Space is a total ripoff and waste of time. Avoid it at all costs. I completed multiple forums, surveys and an in-home product test. I had over $100 in incentives due to me and got a message from them out of the blue telling me they were updating their member base and dropping me. They said since I was no longer with them they would not payout any outstanding and unpaid incentives. No explanation was given and they never responded to my requests as to why I was dropped. So they basically ripped me off for over $100. Maybe if enough of us complain to a State Attorney General they will investigate this company that rips people off.

After reading the reviews it seems I am not alone. I just completed a project with the Skin Conditions study. I thought it was odd that one of my rewards wouldn't allow me to redeem right away. After that, I recieved a $100 reward and within two days I was removed from the community. I never redeemed the reward and I should have had up to 90 days per their guidelines. I have joined multiple C-space communities and never experienced this before. I was also unable to recieve about 30-35 dollars in smaller rewards before I was removed. However, I did recently collect the gift codes so, I will see if the smaller rewards work on Amazon. Too bad I didn't think to collect the larger one right away. I am now looking for some place of ethics to report them. Seems like a class action suit in the future is necessary.

This is a horrible company they take you off their member list whenever they want for no reason or cause. I had earned 2 different rewards through them for inspiration point and fin fam and they removed both my accounts without warning or cause to let me collect my things. I had also already completed my participations on each for this month. If you are invited to join I wouldn't recommend doing it as they waste your time tell you they will compensate you and then say they have the right to remove you and take your stuff whenever they want. I will be reporting them as a scamming and fraudulent company.

As other reviewers, I was kicked out of my C Space membership due to unknown reasons. Yesterday, I received an email stating that a reward was available. Typically, these rewards are sent by the end of the first week of every month (normal timing). I immediately attempted to redeem. When I attempted, per usual, I received an error message stating my reward was under review and to try later. Next day, I did. I even received my normal community notifications of new activity today. However, I was unable to log in. I noticed yesterday in the community chat, many others had trouble redeeming their rewards as well. I'm assuming they were also kicked out abruptly. When I contacted the help desk, they said there's nothing they could do to pay me because my account had been removed. This is extremely deceptive and fraudulent behavior. The company is not paying consumers for services rendered and hiding behind a policy that they did not uphold themselves. It is not the consumers fault when you didn't even allow them to redeem (while still active). I know I am not alone in this matter and I wonder how many did they do this to. It sounds like pocketing money to me. Signed, C Space Participant of 3yrs

Yesterday I received a hard earned award but could not collect it. Today, without warning, my account was removed with no explanation nor chance to redeem my rewards. No warnings just closed the account with awards due. This is unacceptable. I earned this reward and attempted to collect it while my account was active. The issue was on their end, not mine. I expect to receive what I am owed.

AVOID AT ALL COSTS. Membership was terminated only after i sent a request for crediting my honoraria i received for a COMPLETED survey and 1 month of my contributions/expertise. I receive notice that i will not be receiving my honoraria because my account has now been "terminated," meaning that they took credit for my contributions (and likely received compensation from whomever for them) and gave me NOTHING. AVOID AT ALL COSTS AND DO NOT GIVE THEM ANY OF YOUR VALUABLE TIME/EXPERTISE AS A PHYSICIAN!

BEWARE!! I was with CSpace for years and was currently participating in several communities. I was only able to redeem two of my rewards yesterday from last month and wrote to the help desk. Just now I received this message :

Dear Member,
After careful consideration, we have decided to remove your account from our market research online community. We sincerely appreciate your contributions during your time with us. As part of our commitment to meeting ongoing research needs, C Space periodically refreshes the community to make space for new voices and perspectives, which means participation is for a limited time. Per the Terms and Conditions in your Member Agreement, membership in and access to the online community is at the discretion of C Space and may be revoked at any time without cause or notice. Regarding rewards, per the Terms and Conditions, rewards must be claimed while an account is still active. Because your membership has ended, we are not able to issue any pending or unclaimed rewards. We appreciate your understanding and thank you again for your time in the community.

So all the communities that I participated fully in last month (totaling $35) they just decide to not pay me for without giving any reason for the decision. This is absolutely unethical and possibly illegal.

I don’t recommend CSpace to anyone, they are simply using you for marketing and will decide at will to remove you and not pay you for your time.

I was an active member of Hatch, a C Space community now owned by Escalent. On July 10, 2026, I earned and was approved for two rewards: a $20 Banking Study reward and a $5 study reward. The rewards appeared as approved in my account, which indicates they had already passed the eligibility process. If there was any issue that I should have not rightfully been rewarded they would have no shown up in the first place.

When I attempted to redeem them through Escalent's reward fulfillment provider, Virtual Rewards Center, both rewards were suddenly placed into "Under Review." After more than a week of waiting, I contacted Virtual Rewards Center multiple times and received no response. A support ticket was created, and I was told someone would follow up. No one ever did.

I then contacted Escalent/C Space for assistance. Instead of helping resolve the issue, my Hatch account was locked shortly after I informed them I intended to contact the New Jersey Division of Consumer Affairs if the matter remained unresolved. I received no meaningful explanation and no opportunity to resolve the issue.

Before this incident, I had successfully redeemed rewards through the same system without any problems. The only issue occurred when I tried to redeem these already approved rewards.

After reading other reviews here, I can see I'm not the only person reporting account closures, missing rewards, or rewards being placed under review without clear communication.

I'm simply asking Escalent to honor my approved rewards, restore my account, and provide the level of customer service that participants deserve. Based on my experience, I cannot recommend participating in their communities until these issues are addressed.

I highly recommend all research partners to stay away from this company "Escalent" as it can be clearly seen as business professional people are treated like a number. I gave high quality data to every invitation I suggest all major companies to stay away from this company and take your data to a more reputable data source where everyone is treated with respect and integrity. I not let any company treat me like this or others. I have integrity to make sure I give the best I can to help but once I am treated like this I will not be defeated and be thrown around like this with no respect.

I was a member of five different communities, (three of which for over 3 years), and when the monthly payment was posted at the beginning of the month, I got a message that it was "under review" and wait to cash it out later. Then, three days later, I get a "terminated from the community, pending rewards forfeited" email FOR ALL FIVE COMMUNITIES!! Judging from the numerous complaints from several others that had the same experience at the same time, it seems they just decided to purge a bunch of memberships across all their communities to pad their bottom line with the money they saved. Then if you read on, they tell you the terms we agreed to when we joined says it is to their discretion to terminate an account at any time for no particular reason. Total disregard to the member for the time and effort spent over the years in what is clearly a bottom line money move from C Space. Akin to coming home after a long days work to an empty home with a black rose on the table and a note saying " I want a divorce!" Done..Finished..No explanation.. You NEED to do better than that C Space!! Shady!!!!!!

I have been in the Cspace community sponsored by UPS for a while and always participated more than necessary.
All of a sudden without warning I try to redeem the reward for the previous month (JUNE) and received an error that they are reviewing it? They would not allow me to redeem, then I received an email that they have removed my account and I will NOT be getting my reward even though I provided the service they asked for AND I also participated enough for the month of July. It appears that is the way they get out of providing payments when they decide they no longer want you.
I do feel this may be illegal since I provided the service they had asked for and they are now denying me payment.

Been a communiyy member for several years but no rewards for April have been anounced yet and we have heard nothing about prizes for contributions since March. I expect we will all get cut at the end of the month which will be a shame as we have an established community

HATCH AKA CSPACE COMMUNITY HAS THE WORST TECHNICAL CUSTOMER SERVICE TEAM BECAUSE THEY NEVER TELL YOU WHEN THE TECHNICAL ISSUE WILL BE FIXED WHEN ASKED & USE THE SAME GENERIC MESSAGE EVERYTIME THEY ARE CONTACTED & SEEMED VERY ANNOYED WHEN YOU ASK FOR A RESOLUTION TO THE PROBLEM AND MY TECHNICAL ISSUE FROM THIS SITE WAS THAT THE COMMUNITY FEED WOULDN'T APPEAR WHEN I CLICKED ON IT BUT ONLY A BLANK SCREEN WOULD APPEAR AND THE TECHNICAL CUSTOMER SERVICE TEAM STILL HAVE NEVER FIXED IT AS THEY SAID TO ME THAT THEY WOULD AND ITS BEEN 2 WEEKS SINCE THIS HAPPENED & NOTHING STILL HASN'T BEEN FIXED & WHEN I CONTACTED THEM, THEY SEEMED TO BE VERY ANNOYED WHEN ASKED IF & WHEN THEY ARE GOING TO FIX THE ISSUE AND I HOPE THIS ISSUE GETS FIXED BUT I HIGHLY DOUBT IT BASED ON THE NON-COMMUNICATION FROM THEM WITHOUT ANY UPDATES ON THIS ISSUE/THIS HAS BEEN A THORN IN MY SIDE AND HAS MADE ME VERY IMPATIENT & UPSET/IT'S LIKE THEY GHOST YOU AFTER CONTACTING THEM ABOUT FIXING AN ISSUE WHICH IS A BUMMER BECAUSE I HAVE ALSO CONTACTED THEM BY PHONE AND THEY NEVER HAVE RETURNED MY CALL & THIS TECHNICAL CUSTOMER SERVICE TEAM IS JUST A PAIN IN THE ASS, LOL & VERY DIFFICULT TO DEAL WITH!!!!

after 6 years of membership with a global hotel chain community and thoroughly enjoying being a member of this community and actually seeing changes which related to consumer input without warning account removed after attempting communication with cspace have only received this generic response "After careful consideration, we have decided to remove your account from our market research online community. As a result, any pending rewards associated with your account will not be fulfilled. We appreciate your understanding and wish you the best in your future endeavors.
Thanks,
C Space App Support "
not a good look for cspace and the Hotel brand ,as others have mentioned

Bad enough they keep forcing password resets on you. Even worse one username/password for every version of CSpace out there, but each requires a separate reset. But then they go and lock my account because of too many failed log in attempts, refuse to send me a reset link. Then when I ask for help, they just tell me they're removing me from their programs and denying me my rightfully earned rewards (no explanation given). And I'm not the only one they do this to, mind you. Guess they hate having to let so many users redeem rewards every month, so they kick us out for you know, engaging in the site as they insist you must.

Was great but without warning removed my account with no explanation or chance to redeem my rewards. No warnings just closed the account.
Be mindful this could happen to you.

Complete scam. They won’t pay you.