Currie Motors Group UK Reviews 1.928

Dreadful Service. They don't answer the telephone, ask you to ring back. Have tried 3 times and got no answer. When I eventually got through, asked to speak to the Sales manager. And same again. Where is this legendary Lexus service?

I have great experience with Lexus Twickenham good service and great customer service by Emily Beard.

Once again we hired a car from Currie Motors Isleworth
Jason and all the staff are exceptional, the check in smooth and professional. Returns very quick.
Would highly recommend.

Took my car in for a service and MOT. Two hours later, I was told it failed MOT and given a £1,000 repair quote. The failure was for:
Offside Rear Lower Suspension Arm Pin or Bush Excessively Worn
They also added front brake disks as an advisory (pads were never replaced).

This is on a car with under 20,000 miles and no prior issues.

However, what makes this even more concerning is that while the MOT failure was for the lower suspension arm, the repair quote referred to an OSR Trailing Arm (debonded)—a completely different component.

I subsequently took the vehicle to three other garages and an MOT centre, all of which cleared it and passed the MOT. I raised a complaint and was informed by aftersales manager Ashleigh Duffin that the tester had identified a deteriorated and detached (debonded) offside rear lower suspension arm bush, which was “clearly visible.” I then appealed with the DVSA. The DVSA vehicle examiner tested the car at Lexus Twickenham and confirmed the MOT was failed incorrectly and carried out in a manner to fail.

This is my second visit, and for the second time I was also advised to pay for air con cleaning, re-gas, and fuel system cleaning—work that had already been done. It feels like they push unnecessary extras to inflate costs. From other reviews, this doesn’t seem like a one-off experience.

Despite all this, Ashleigh Duffin was rude, dismissive, and offered no solution.

Amazing how something “clearly visible” was invisible to multiple garages and even the DVSA examiner—and how the identified fault couldn’t even be consistently described. Completely unprofessional. Avoid at all costs.

Staff at Currie Isleworth branch always willing to do everything they can to help. Chris took my call today and was really quick with the information I needed. Appreciate their service as always.

Hired a car in Isleworth. Swift service and a good replacement for the now defunct Zipcar

I contacted Toyota, Isleworth regarding starting problem with my Yaris Cross Hybrid. Service advisor, Chris, phoned me and explained the procedure and e-mailed an information sheet for keeping the 12v battery charged.

Impeccable service at Lexus Twickenham last Tuesday. The car was only in for its MOT but I wanted a couple of extras attended to.
I was looked after by the charming Emily who made the whole experience easy and efficient.
When I returned to pick up the car Emily walked me out to the vehicle so it was a pleasure, not a chore.

I took my car for suspected liquid leak following car having been serviced.
Jay was very professional, he managed the process efficiently and to a highly professional manner. This car dealer I recommend to all motorists

Very friendly and helpful staff, car was in great condition, very easy to book, pick up and return. No stress at all. Definitely will use again.

( Rude people to do business with)
I am extremely disappointed with the service I received from Toyota Currie Motors. What should have been a straightforward recall repair turned into a frustrating and poorly handled experience.
There were significant delays in fixing the recall issue, with little to no clear communication throughout the process. On top of that, my vehicle was returned with additional damage—a broken console latch—which is completely unacceptable.
This level of carelessness and lack of accountability shows a serious disregard for customers and their property. I expected far better from an authorised dealership.
I would strongly advise others to think twice before trusting them with their vehicle. ⭐☆☆☆☆
No the matter has not been resolved to my satisfaction, But torqued to suit your arrogance،Any how the case is now with an Ombudsman, So stop lying.

I called the Currie motors Isleworth Toyota. I called them regarding a service plan issue for my Toyota car. agent Natasha was very helpful to answer all my queries. I’m extremely impressed with the customer service received from her. She’s a great asset to the company I would say.

very good service, very professional appearance,
it was fantastic experience.

Just had my car serviced recently in Currie Motors Isleworth and I’m really pleased with the experience. Rhianna and the team (Jay/Chris/others) were friendly, professional, and explained everything clearly before carrying out the work. The service was completed on time and the car is running great.

Really appreciate the honest advice and the excellent customer service. I’d definitely recommend them and wouldn’t go anywhere else. Thanks again for the great work, your efforts are definitely appreciated.

Rent a car?
Be careful with reservations ,if you are tourist!they send me messages after I make a reservation,and asked for a credit card!!! I have debit cards with me ad I have rented many times with!in the company rules its specified and accepted debit card!but after making reservation you get the surprise!
I think they don't like strangers !have other rules....better rent from other companies more professionals who have no discrimination rules and more experience!

Currie Motors Toyota Kingston - Terrible Services Experience

I have been driving in the UK for 6 years, and this is the single most frustrating car service experience I have ever endured.

Broken Agreements: I booked 4 weeks ago for a 12 PM collection to accommodate my work schedule. Despite a male staff member confirming this on Feb 13th, the shop staff on the day (Feb 16th) ignored it entirely. My car wasn't ready until 14:30, forcing me to cancel my afternoon work and lose business income.

Appalling Staff Conduct: On Feb 13th, a female staff member was incredibly impolite. She repeatedly interrupted me, refused to let me finish a sentence, and gaslit me by saying I was "aggressive" even though I was speaking slowly and clearly to ensure she understood the booking requirements.

Zero Follow-up: It has now been 21 days since my service. I am still waiting for the paper copy of my health check and the service plan quotation I requested.

Comparison: Comparing this to Toyota services in Japan or Hong Kong—or even Currie Motors’ own service back in June 2025—the current level is far below standard.

I will be taking my business to another Toyota dealer from now on. If you value your time and professional courtesy, I suggest you do the same.

I booked my Toyota in for a service and MOT within the MOT window. I have a service contract purchased when I bought the car at another dealer but for use at any Toyota dealer. I completed the online check in as required informing them the TPMS was flashing and needed checking. I also mentioned this when I dropped the car off. I had requested no further work be done without contacting me.
On the day I had 3 phone calls both informing me the car had failed the MOT and then been retested and also that it would be ready at a given time. I was not notified of any additional expense.On arrival at the service centre I was firstly shown a fail certificate showing it failed due to the TPMS and then a pass certificate. I was told I had to pay for the MOT. I explained it was covered within my service contract and the staff member went to check. She returned with another staff member who explained my payments
“ went into a pot” and I had insufficent money in the pot due to the seller incorrectly setting up the contract. I attempted to dispute this and any cost due to a failure as I had pointed this issue out. Eventually I relented and paid to get out but decided I would check online. I asked for the paperwork and was given all but one sheet which was folded and retained “ as I did not need it”
On returning to my car I discovered it had not been cleaned or washed, a usual part of a dealership service. I was so upset by the previous incident I left and decided to email the company.
I received various automated emails the next day,so replied to explain the situation in full. I also said I thought they were trying to charge me for 2MOTs. I also contacted the company with whom I have the service contract who confirmed I was entitled to the service even if insufficent monies have yet been paid. I forwarded this information to Currie Motors the next day. I had a call from a member of their team who said he would look into this.
Currently 10 days later I have an email from Toyota suggesting the TPMS is covered under warranty, also forwarded to Currie motors.Currie motors have offered to return the charge for the TPMS registration but ignored the issues regarding the MOT being already covered and no valet. I have not heard from them for 3 days despite my request for the return of the full amount and reminding them of the missed valet and frustration of this situation.

I have now received a full refund but no apology or explanation

Chris De Bruyne Very professional with his approach to my request for information.
Dealt with my request promptly,found the information I requested and forwarded on to me.

Fast, efficient, friendly and cost effective service from Nigel at Currie Motors Ware. First time and won't be my last!

I recently had my service and MOT completed at Currie Motors Isleworth, and I am thoroughly impressed with the excellent service I received. I would like to extend a huge thank you to Natasha, who called me the day before my service was due. I mentioned my disability, and she went above and beyond to ensure I was well looked after while waiting for the Service and MOT to be completed. Her thoughtful care truly made a difference.
I’d also like to express my gratitude to Christopher. I called back for a copy of my service history for the last 5 years, and he was incredibly polite, professional, and helpful. He managed to assist me efficiently, and I greatly appreciate his support.
A big thank you to the entire team at Currie Motors Isleworth for their exceptional service. Since my first visit back in 2004, I’ve always received nothing short of professionalism. 10 stars for the team!

Ps I also want to say a special thanks to the young man who took my keys when I arrived.. he's been around for at least 10 years or more , but I have to apologise as his name escapes me (I think it's Chris on the front desk with glasses).. He has always been extremely helpful and professional!