Cussins Reviews 

Carol at Summerson Place has been fantastic since reserving our home. She’s been so supportive and kept us updated the whole way through. All our queries she has liaised with the site manager and got us the answers. We’re always kept upto date on progress of the build and photos. We’re really excited to get moved in and start making the build our home.

Great experience with Carol Norman at Summerson Cussins.
She is fab.Loved the attention to detail.
Very helpful.

We have just moved in to our new Cussins home and the process has been very smooth, largely down to the great customer service provided by Wendy. From our first viewing many months ago Wendy has always been helpful and responsive to our many questions. Taking great care to ensure we had enough time to make our upgrade selections and opportunities to walk the plot before signing on the dotted line. As we lived over eight hours away, Wendy has also been keeping us up-to-date via photos and messages, she is a great asset to Cussins.

It is well known that Cussins build good houses but what has made our experience special was Lauren. She is so warm and welcoming and goes above and beyond what is expected. I have seen a few Show Homes in my time but I have never met anyone like Lauren. She is amazing and a real asset to Cussins. Lauren talked us through the drawings for the house and was very good at explaining all the different ones.

I recently visited the Cussins development at Eccleston Park in Backworth and instantly fell in love with The Rosemary. The property has a beautiful, timeless style that really stood out to me and felt like somewhere I could truly call home.
A huge part of my positive experience was thanks to Lauren. She is an exceptional salesperson and an absolute credit to Cussins. From the moment I arrived, she made me feel completely comfortable and welcome. Lauren has a warm, approachable manner and took the time to understand what I was looking for without ever being pushy or applying any pressure.
Her knowledge of the development and the properties was outstanding. She answered every question confidently and thoroughly, providing helpful information while allowing me the space to make my own decisions. Lauren struck the perfect balance between being attentive and respectful, which made the whole experience enjoyable and stress-free. Fast forward a few weeks and I’ve reserved my new home with my house under offer!

We’re getting genuinely excited about our new Cussins home — and if it oozes the same quality as the Eccleston Park show home, we’re in for a real treat.

From day one, the Cussins experience has stood out. The homes speak for themselves, but the people behind them make the journey even better. Lauren has been a brilliant representative of the company: knowledgeable, patient, well‑organised and genuinely enthusiastic. She’s made the whole process feel smooth, clear and enjoyable.

Before choosing Cussins, we’d visited a few other new‑build developers, and the sales approach elsewhere honestly put us off buying altogether. The contrast with Cussins has been night and day — professional, welcoming, and refreshingly honest.

Our choices appointment was long with a lot of decisions to make, but nothing was too much trouble. Everything was explained clearly, guidance was offered without any pressure, and we always felt fully informed. Communication has been spot‑on, and we’ve been kept updated at every stage so far.

Buying a new build can feel overwhelming, but Cussins — and Lauren in particular — have made it genuinely enjoyable. It’s left us feeling confident, reassured and excited about the home we’re creating.

Couldn’t recommend Cussins highly enough, and we’ll update this review as the journey continues.

We recently purchased a Cussins home at Summerson Place. Carol and Caroline in the sales office were friendly and transparent throughout, and supportive regarding the sale of our previous home.

Our home demonstration the week before we moved was a positive experience, as we were able to see the house inside for the first time, and the site managers Keith and Alan were both helpful in explaining the finer details of our new home.

Our move day was a special and memorable day thanks to the Summerson Place team. The overall build quality and finish of the property is excellent, and both Keith and Alan have been helpful in identifying and rectifying the few snags we have experienced.

This was our first purchase of a new build home, and everyone involved at Cussins has made this a positive experience and ensured we are settling in well.

Moving into our new home has been such a special experience for our family. My mum bought the house, and now me and my brother live here, and we truly couldn’t have done it without Carol. She made the entire journey feel not only smooth, but genuinely delightful and memorable.

Carol goes above and beyond in every possible way. She thinks about every detail, no matter how small, and you can really see how passionate she is about what she does. That level of care and dedication made a huge difference to us, and it turned what could have been a stressful process into something really exciting and enjoyable.

We also want to mention Alan, who has been incredibly helpful throughout, always ready to assist and make things easier, nothing is too much trouble. They both make an incredible team and you can see why people speak so highly about them.

Carol truly made this experience for me and my family. Her support, attention, and warmth are something we’ll always appreciate. We’re so grateful for everything she’s done for us.
Rheanna

From stepping into the sales office to been handed the keys to my property at Summerson place I could not fault the whole procedure from meeting carol in the sales office to having any slight issues resolved it was a breeze, the site manager resolved the few very minor issues we had with impeccable promptness and efficiency honestly couldn't fault the Cussins team, well done guys all round, it's so nice to find a team that are actually interested in making you happy with a purchase, I would definitely recommend them.

Caroline at Summerson Place has made our experience effortless, and has answered all of our questions and queries throughout the process. We are interested in reserving one of the lovely homes Cussins have to offer and Caroline has taken the time to explain all the details and we can’t wait to continue this process with Caroline’s support. As first time buyers it can be a daunting process but Caroline has made the process extremely pleasant. I would highly recommend purchasing a Cussins home!

My partner and I have recently reserved a home at Eccleston Park and I wanted to share my experience so far. From the outset, the process has been smooth, well-organised, and reassuring.

Previously buying a Persimmon home, the experience we’ve had so far with Cussins has been far superior!

A special mention has to go to Lauren, who has been absolutely fantastic throughout. She has been incredibly helpful, responsive, and knowledgeable - taking the time to guide me and my partner through every step of the reservation process and ensuring everything was clearly explained. Her support has made what has previously been a stressful experience feel straightforward and exciting.

I did visit another site’s show homes, and while it provided a useful comparison, the level of warmth and engagement I’ve experienced at Eccleston Park has really stood out in a positive way.

Overall, I’m very pleased with my experience so far and would happily recommend Lauren and the team based on the professionalism, communication, and customer care we’ve received!

Brilliant service so far from Caroline at summerson place. Looking forward to our new home very soon!

Amazing customer service from Caroline and Carol. Caroline has been involved with us predominantly and she’s been amazing. Thank you

I had an outstanding experience with Cussins Houses and couldn’t be happier with the entire process. From start to finish, everything was handled professionally, efficiently, and with great attention to detail.

A special mention has to go to Caroline, who was absolutely amazing throughout. She was supportive, knowledgeable, and always available to answer any questions, no matter how big or small. Her communication was excellent, and she made what can often be a stressful process feel smooth and straightforward.

Caroline truly went above and beyond to ensure everything stayed on track, and her friendly, approachable manner made a real difference. It’s clear she genuinely cares about her customers and takes pride in delivering a high level of service.

I would highly recommend Cussins Houses to anyone looking for a quality home and a seamless buying experience. Thank you again for such a fantastic service!

We have recently bought a house at Summerson Place in Darlington and we couldn’t be happier! From the first meeting with Carol to the handover with Caroline and the aftercare from Keith & Alan we have absolutely no complaints. The house is lovely and all minor snags have pretty much been sorted immediately and the quality of the build is second to none! Would highly recommend a look at the show homes if you are thinking about moving to a new build!

We are in the process of buying at the Eccleston Park development, Lauren has been fantastic, always happy to help with queries and always with a smile. Looking forward to moving in the summer

Zoe is so lovely always to hand if we have any questions. We got in super quickly and getting everything sorted was really smooth. We can’t wait to move in and make family memories in the village :)

We are buying a house through Cussins at the moment and we have been really impressed with the Customer service, level of specification in the house and communication so far. Lauren at Eccleston Park has been so friendly, welcoming and knowledgeable and has communicated clearly in every step of the process so far.

We have recently moved into our home on Burgham Park, Northumberland. The Cussins team have made this entire experience an incredibly smooth undertaking.
Andrew Martin with his team and Zoe Hart have excelled and delivered a totally professional engagement.