Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... Toon meer
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Lees wat reviewers zeggen
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... Toon meer
Bedrijf heeft geantwoord
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... Toon meer
Bedrijf heeft geantwoord
My name is Steve my company is fascia plus home improvements Ltd. You have got a old address station Road, Kenilworth, Kenilworth, number 75 My new address is lavender hall farm lavender hall lane b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contactgegevens
Verenigd Koninkrijk
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3,8
Goed
282 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great concept but incredibly poor implementation
The site is terribly designed, really a bit misleading and not at all user friendly. They make it sound like they will contact local businesses with your request to get a number of quotes. This would be a fantastic service.
In reality the request is posted as some sort of classified board where anybody who logs onto the site can access it. Exactly why anybody other than relevant local businesses should be able to view the information is beyond me. Furthermore, there is no easy way to edit or delete a quote request.
You can also add files to your request, but this isn't made clear until after you've submitted the request. So if, like me, you go to the hassle of adding a link to the files this is unnecessary but again can't be removed because you can't edit what you wrote originally.
The site removes all formatting and paragraphing from your request making it hard to read and just looks incredibly unprofessional.
Finally, there is no information about which businesses have been sent, or reviewed, your request. I've yet to receive a single quote, but I have no idea if this is because local businesses don't want the job, or simply because they haven't seen it. So I'm going to have to manually get in touch with them all myself anyway, begging the question what exactly is the point of Cylex's quote requests?
7 oktober 2020
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your feedback and we are sorry to hear this.
We have hundreds of users who use our platform daily, and we never had a feedback like this until now.
We appreciate your feedback and would love to know exactly which part of our website mislead you.
We try to be transparent with everyone, both the users who ask for the quotes and also the businesses we contact regarding these quotes.
Regarding this statement “In reality the request is posted as some sort of classified board where anybody who logs onto the site can access it.” - have you tried to log in to your user account?
Once the request is posted, we also send our users an e-mail from where you can log in directly if you can’t remember your login details.
Regarding the other things you said, here are some articles you can read about how our system works:
http://cylexuk.blogspot.com/2019/03/how-to-write-perfect-quote-request.html
http://cylexuk.blogspot.com/2018/09/quote-requests-without-hassle.html
P.S. we also have this info on the page where you post a request, it's titled 'How it works'
Our services are free, and we try to offer support (by email, phone, social media, etc.) to all of our customers. If you use either of them, we always answer to all the requests. Please send us at info@cylex-uk.co.uk the name of your user account or the link for its Cylex profile, and we will investigate this issue.
We are truly sorry that instead of reaching out to us directly to help sort this out, you went on and posted a negative review without giving us the chance to reply.
Best regards,
The Cylex Team!
Cyclex are deliberately
Cyclex are deliberately, blatantly protecting the business, not the consumer. I've had no choice to report Cyclex to my MP and TRADING STANDARDS (OFCOM ).
30 september 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Dear sir,
You have deliberately ignored all our requests to send proof of buying or service experience with the reviewed companies. Every time we ask this, you choose another company to review negatively, without sending any proof and always slightly changing your e-mail address. We refuse to take part in this kind of behaviour. We had many abuse reports for your reviews.
Whenever we receive an abuse report for a review, we must verify if the user had a genuine buying or service experience.
Any document that proves a connection is helpful in this case.
Cylex provides a space for reviewers to share their opinions. But because we’re not a court of law, we’re not in a position to decide what is factually correct or incorrect. Therefore, we have no other option than to take a neutral stance in disputes relating to the course of events.
If a reviewer can document a genuine buying or service experience and/or their review doesn’t contravene our guidelines for the reason that it has been reported, we have no basis on which to remove it.
In our experience, direct dialogue in a friendly tone between companies and reviewers is often the best way to resolve any issues.
Kind regards,
The Cylex Team
I have been unable to report an untrue…
I have been unable to report an untrue review against my company and not able to find a contact address to get it removed
9 juli 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Thank you for your review.
On each business profile, under each review, there is a button named ‘Report abuse’. There you can tell us why you’re reporting the review and how it violates our guidelines. Only CYLEX employees will see your report.
Also, at the bottom of each page, there is a link towards the contact page, named ‘Contact CYLEX’
We are really sorry you could find none of the buttons.
Our services are free, and we try to offer support (by email, phone, social media, etc.) to all of our customers. If you use either of them, we always answer to all the requests.
Please send us at info@cylex-uk.co.uk the name of your business or the link for its Cylex profile and we will investigate the reviews you mention.
Have a great day ahead.
Best regards,
The Cylex Team!
Fantastic service, highly recommend
Justin Mee reupholstered my stool recently and did a fantastic job. He picked it up and dropped it off, was very helpful and communicated well throughout. Would highly recommend ⭐️⭐️⭐️⭐️⭐️
29 juni 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
We are very happy to hear that our free quote request system was of great help for both you and Justin Mee.
We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
totaly useless
totaly useless, always get requests for quotes from wrong areas, very tight people from eu asia etc with no clue, worst directory ever
28 juni 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Thank you for your review.
We are sorry for the inconveniences created by this.
From looking into this we can see that the issue was with your zip code. Because it is not a valid one, your only valid location was your city, which as we know is a vast area.
We have corrected your info and added W6 9PL as the zip code.
Since you have unsubscribed from our quote request feature, you will no longer receive these types of notifications. You can change this anytime you want from your dashboard.
We have millions of listings which we try to keep up to date, but as you can imagine is not always so easy. This is why we encourage everyone to manage their own listing.
Should you need any more help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
5 Carats
We have today had our sofa and roman blinds cleaned by 5 Carats, very professional team and took time to do the job properly and did a very professional service, thank you and I would definitely recommend.
23 juni 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your kind words. We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
UPDATED review
UPDATE
After having heard back from Cycled I'm still little confused but I appreciate them contacting me and giving me a reason I was having the troubles below. I've updated my rating as I was probably not that well informed in what I was doing and of a company can be bothered to listen and explain things they deserve a better rating in my opinion
Waste of my time and effort trying to write a review of a site on cycled.
After spending time and effort doing a review, there security, capta refused to work and acknowledge the characters I input.
Total waste of time
Stick with google
18 april 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Update: Thank you for appreciating our efforts. We will work even harder to provide the best experience for our users.
We’re truly sorry for your dissatisfaction with us.
To post a review on Cylex, it requires NO captcha.
We checked our records, and it seems that you actually used the contact form on the profile of https://buckhurst-hill.cylex-uk.co.uk/company/online-bikes-18836217.html
Your message was sent successfully, and this means you input the correct captcha.
Captcha is used to prevent bots and spammers from automatically submitting forms with SPAM or other unwanted content.
Thank you for your feedback!
Best regards,
The Cylex Team
Happy with the service
I have had one out of date listing that was displayed at Cylex. I have contacted them via Facebook as well as I have been contacted shortly after I have left my feedback here on Trustpilot - everything was sorted in no time - thank you so much.
30 maart 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your kind words. We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
Received prompt and helpful advice
Received prompt and helpful advice, very pleased with the service Cylex gave me.
14 februari 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello David!
Thank you so much for your kind words. We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
Out of date data
Some information is so out of date that the business no longer exists. They took information on my business without my permission and that is incorrect. I wouldn't trust any information on there.
I do not wish to update my information on there as I didn't put it on there in the first place. I do not want to do business with this company.
10 februari 2020
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your feedback.
We have millions of listings which we try to keep up to date, but as you can imagine is not always so easy.
This is why we encourage everyone to manage their own listing.
Our services are free and we try to offer support (by email, phone, social media, etc.) to all of our customers. On each page, at the bottom, we have an ‘About us’ part and all our social media pages. If you click on either of them, we always answer to all the requests.
Also, all the listings can be claimed anytime by using the "Claim this business" button or if you don't own the business, we have a "Report incorrect data" button as well, on the company profile.
Our goal is to help business owners promote their products and services, connect with other businesses and most importantly stay in touch with your customers.
If you are aware of any incorrect details listed on our website, please email them at info@cylex-uk.co.uk and we assure you that this matter will be handled as soon as possible.
Should you need any more help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your kind words.
We are delighted to hear that you had such a great experience interacting with Adrian.
Have a great day ahead.
Kind regards,
The Cylex Team!
Very helpful efficient response
I found the helpdesk online very helpful and efficient. Adrian Agache responded and made the amendment for me without delay, so I could get on with my work and business. Thank you.
M.
3 februari 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello Martin!
Thank you so much for your feedback.
We are happy to hear that you had such a great experience interacting with Adrian.
Have a great day ahead.
Kind regards,
The Cylex Team!
Very good business directory
Very good business directory. Freeand premium listing options are available. I had an issue where my account was detached from my account and the online chat support resolve this in a matter of seconds. Well recommended.
31 januari 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your kind words. We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
A great place to advertise your…
A great place to advertise your business online, very helpful with the online chat.
30 januari 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello Claire!
Thank you for your kind words.
We are delighted to hear that you had such a great experience.
Kind Regards,
The Cylex Team!
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much! We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
When things go wrong…
When things go wrong it is essential to have people on hand that can help put it right. Adrian Agache was great and sorted it all out, well done Adrian, well done Cyclex.
22 januari 2020
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your kind words.
We are delighted to hear that you had such a great experience interacting with Adrian.
Have a great day ahead.
Kind regards,
The Cylex Team!
Antwoord van Cylex Business Directory UK
Hello!
Thank you! We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
very nice person I talked with Mihaela…
very nice person I talked with Mihaela Martin . extremely helpful and lots of patients. Thank you
10 december 2019
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your feedback.
We are always happy to hear that you had such a great experience interacting with Mihaela.
Have a great day ahead.
Kind regards,
The Cylex Team!
Excellent customer services
9 december 2019
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you! We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
very responsive to your business
4 december 2019
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello Brian!
Thank you for your kind words.
We are delighted to hear that you had such a great experience.
Kind Regards,
The Cylex Team!
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