Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... Toon meer
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Lees wat reviewers zeggen
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... Toon meer
Bedrijf heeft geantwoord
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... Toon meer
Bedrijf heeft geantwoord
My name is Steve my company is fascia plus home improvements Ltd. You have got a old address station Road, Kenilworth, Kenilworth, number 75 My new address is lavender hall farm lavender hall lane b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contactgegevens
Verenigd Koninkrijk
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3,8
Goed
282 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cyclex are removing reviews they dont like
Appalling portal They will remove reviews because companies dont like them.
Propobly they are being paid for favorable reviews and those less are flagged as abuse.
It doesn't metter you had bad experience , cyclex will moderate them so company looks great and clients get mislead to use poor service
27 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Thank you for sharing your feedback with us, and we're sorry to hear about your disappointment. Let us address the points you've raised.
We strive to provide a reliable platform for businesses and users to connect and share their experiences genuinely.
When a company reports a review as abuse, we must verify if the user had a legitimate experience with the reviewed company. This process ensures the fairness and integrity of our platform.
Unfortunately, despite our request for proof of your experience, you couldn't provide any compelling documentation or evidence of a connection with the company reviewed. Moreover, you chose not to engage in communication with the company to resolve any potential issues.
It is essential for us to maintain a balanced and accurate representation of businesses on our platform. We moderate reviews to ensure compliance with our Terms and Conditions, which are designed to prevent misuse and false claims.
Regarding your review on Trustpilot, we must emphasize that it was not justified since you did not comply with our guidelines about abuse reports. Our intention is not to mislead clients but rather to foster transparency and credibility within our community.
We genuinely value all feedback and strive to address concerns promptly and fairly. However, it's important to recognize that each review is evaluated based on the evidence provided and the adherence to our policies.
We regret that you feel this way, but we assure you that our goal is to provide a trustworthy and informative platform for both businesses and users.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Cylex Team
Customer service
I contacted Cylex to discuss a referral I had received from them and as to how I could edit my Profile. the response time and clear guidance given was first class. My Team can see traffic being generated from them to my website.
25 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello Frank,
Thank you for your kind words about our customer service at Cylex!
We're thrilled to hear that you found our response time and guidance top-notch.
We're glad your team is experiencing increased website traffic from the referrals.
If you need further assistance, feel free to reach out anytime.
Have a great day ahead.
Best regards,
The Cylex Team!
Very professional team
We had a fake review on Cylex,The team at Cylex worked really well with us to resolve the issue. I must thank everyone who helped us.
6 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello,
Thank you for sharing your experience.
We value your feedback and remain committed to providing excellent service to all our customers.
Have a great day ahead.
Best regards,
the CYLEX Team!
Many thanks excellent communication and…
Many thanks excellent communication and service 5*
17 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello Sarah,
Thank you so much for taking the time to share your feedback!
We're thrilled that you appreciated our customer support team. Customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations.
If you need any further assistance, feel free to reach out. We look forward to serving you again!
Best regards,
the CYLEX Team
Great customer service
Very prompt response to my query and professional service with immediate action. I am impressed with the customer service.
14 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello Ewelina,
Thank you for your lovely review! We're thrilled that our prompt and professional service impressed you. Your satisfaction is our top priority, and we're delighted to have met your expectations.
If you need any further assistance, don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
the Cylex Team!
Had a poor user experience with this…
Had a poor user experience with this company. Unfortunately it has been like leading the blind. They do not do their research. Ask irrelevant questions. Ask you questions and when you answer them they are still wrong. Really disappointed.
14 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello,
We appreciate your feedback and we apologise for any inconvenience caused and want to assure you that we take your concerns seriously.
Our aim is to establish a secure connection between individuals contacting us and the businesses they claim to represent. For verification purposes, we kindly request documentation such as an invoice or bill displaying the business name. Rest assured, we treat all information provided with strict confidentiality, sharing it only within our company.
We have thoroughly investigated the matter and believe we have already resolved the issue to your satisfaction. We value your feedback and sincerely hope you will reconsider your rating based on the steps we have taken to address your concerns.
Once again, we apologise for any inconvenience and assure you that we are committed to providing a better user experience. If you have further questions or need any assistance, please don't hesitate to reach out to us.
Thank you for your understanding and we look forward to serving you better in the future.
Best regards,
the Cylex Team!
Very good customer service
Very good customer service - prompt and helpful. Would recommend.
14 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello Sally,
Thank you for taking the time to leave such a positive review about your experience with our customer service team. We greatly appreciate your kind words and recommendation.
Best regards,
the CYLEX Team
Swift and professional response!
I contacted the Cylex team regarding an out of date entry. They responded within 24 hours. My first email was sent on a Sunday afternoon. By the following Tuesday the matter was resolved.
Excellent and professional response and action.
Very much appreciated!
2 juli 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your positive feedback! We're glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we're always here to help. If you have any more questions or need further assistance, please don't hesitate to reach out.
Have a wonderful day!
Best regards,
The Cylex Team!
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Had a dreadful experience with a…
Had a dreadful experience with a company, and even though they managed to get my review looked into, Cylex did not back down and posted again once they had all the information.
Most review companies seem to back down. Well done allowing the truth to be posted.
Great feedback too
29 juni 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your positive feedback! We're glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we're always here to help. If you have any more questions or need further assistance, please don't hesitate to reach out.
Have a wonderful day!
Best regards,
The Cylex Team!
A very quick response to my request
20 juni 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Thank you for your review! We're delighted to hear that you're happy with our services. Providing prompt assistance is important to us, and we appreciate your feedback. If you have any more requests or need further support, feel free to reach out. We're here to help.
Have a great day!
Best regards,
The Cylex Team!
The Cylex Support Team is very helpful
The Cylex Support Team is very helpful! Thank you for your prompt assistance!
23 juni 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Thank you for your positive feedback! We're glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we're always here to help. If you have any more questions or need further assistance, please don't hesitate to reach out.
Have a wonderful day!
Best regards,
The Cylex Team!
Cylex Customer Service wonderful🌟
Cylex customer service is fast and efficient how refreshing thanks 🙏🌸🙆
20 juni 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Thank you for your kind words and positive feedback regarding our customer service. We're delighted to hear that you found our response time and efficiency to be refreshing.
Have a great day ahead!
Best regards,
The Cylex Team!
My x partner had my address down as a…
My x partner had my address down as a place of his company this was false information so I got in touch with cylex business and they removed the false information off the sight thank you for your quick response
15 juni 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your feedback!
We appreciate your time and effort in sharing your thoughts with us.
Kind regards,
The Cylex Team!
One of my listings needed updating
One of my listings needed updating. The Cylex team stuck with me during the updates and all worked out fine.
Thank you.
18 mei 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
One email and my listing was updated no…
One email and my listing was updated no problem !
4 mei 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Cylex who?
This company has listed my details without my consent! I have never signed up or given them permission to used any of my information.
28 april 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your feedback.
We have millions of listings which we try to keep up to date, but as you can imagine is not always so easy.
This is why we encourage everyone to manage their own listing.
Our services are free and we try to offer support (by email, social media, etc.) to all of our customers. On each page, at the bottom, we have an ‘About us’ part and all our social media pages. If you click on either of them, we always answer all the requests.
Also, all the listings can be claimed anytime by using the "Claim this business" button or if you don't own the business, we have a "Report incorrect data" button as well, on the company profile.
Our goal is to help business owners promote their products and services, connect with other businesses and most importantly stay in touch with their customers.
If you are aware of any incorrect details listed on our website, please email them at info@cylex-uk.co.uk and we assure you that this matter will be handled as soon as possible.
Should you need any more help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
T.P.M South West Limited
T.P.M South West Limited
Installed a disabled access ramp, railing and mobility scooter storage point and charging facility. They were friendly and understanding towards a physically disabled person, they were professional and do an excellent job. Highly recommend check these guys out on Facebook. Thank you.
27 april 2023
Review zonder uitnodiging
Cyclex have listed my company without…
Cyclex have listed my company without permission, as a result I'm getting a lot of email for quotes well outside the scope of the services we provide, and with no easy way to opt out.
Very bottom of the email:
'You received this email because you have a business profile on Cylex created based on information from publicly accessible sources ...'
Basically they trawl the internet for companies to harass, very poor practice.
OMake sure you don't give them a penny.
31 maart 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your feedback.
The information we have can come from publicly accessible sources, business owners, or one of our partners.
The listing can be claimed anytime by using the "Claim this business" button, or if you don't own the business, we have a "Report incorrect data" button as well on your company profile.
We have millions of listings, which we try to keep up-to-date, but as you can imagine, this is not always so easy. This is why we encourage everyone to manage their own listing.
Our services are free, and we try to offer support (by email, social media, etc.) to all of our customers.
On each page, at the bottom, we have an About us section and all our social media pages. If you click on either of them, we always answer all the requests as soon as possible.
Our goal is to help you promote your business, connect with other businesses, and most importantly, stay in touch with your customers.
Please let us know how we can help you, and we will sort it out as soon as possible.
If you would rather have the listing removed from our database, please let us know, and we will delete it.
Thank you for your feedback, and we hope you will reconsider your rating.
Have a lovely day ahead.
All the best,
The Cylex Team
Unauthorised Listing of My Business
Cylex has listed my company on their website without my permission. So far it's been impossible to find a phone number to talk to anyone about it.
28 maart 2023
Review zonder uitnodiging
Antwoord van Cylex Business Directory UK
Hello!
Thank you for your feedback.
The information we have can come from publicly accessible sources, business owners, or one of our partners.
The listing can be claimed anytime by using the "Claim this business" button, or if you don't own the business, we have a "Report incorrect data" button as well on your company profile.
We have millions of listings, which we try to keep up-to-date, but as you can imagine, this is not always so easy. This is why we encourage everyone to manage their own listing.
Our services are free, and we try to offer support (by email, social media, etc.) to all of our customers.
On each page, at the bottom, we have an About us section and all our social media pages. If you click on either of them, we always answer all the requests as soon as possible.
Our goal is to help you promote your business, connect with other businesses, and most importantly, stay in touch with your customers.
Please let us know how we can help you, and we will sort it out as soon as possible.
If you would rather have the listing removed from our database, please let us know, and we will delete it.
Thank you for your feedback, and we hope you will reconsider your rating.
Have a lovely day ahead.
All the best,
The Cylex Team
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