Cyxus Reviews 

Unfortunately the prescription glasses I ordered arrived with a different optical graduation than the one prescribed in written by my optometrist. After my complain and a few exchange of emails with Cyxus Customer Care Team, I decided to dispute the charge on my credit card. It seems Cyxus did not argue anything against it, and at the end I was chargeback the price, something I appreciated from Cyxus. I am still waiting for Cyxus return instructions, so I can ship the glasses back to them. Besides the above, time delivery and quality of the product was good.

Offered items they did not have, had to open a dispute to get my $300.00+ back

I have ordered before great services. I ordered couple years later horrible they don’t respond in timely manor they go weeks on end with no response and then want you to pay them to send back glasses that came in wrong prescription!!!!!

5/5 i got my products soon and i love the glasses so much i cant stop wearing them!

Received the glasses and they are broken. Screws just fall right out.

Great glasses

I love the appearance of my glasses, but the quality has significantly decreased over the past few years. My new glasses are about 6 months old, and I have had to tighten the screws on them at least 1-2 times per week. They get so loose that the frame is about to fall off. I have worn glasses for at least 18 years and never had this problem before. I never once had to tighten my glasses I purchased from Cyxus in 2020. Very disappointing

Great product, great quality

Your company is a scam and I never received my package.

I never received my product. Cyxus is legally responsible for refunding the product or replacing the item with a new one. However, they say as if the logistics company was responsible for the issue, refusing to take any action. They should legally pay me back first and then file a complaint on their own if they used an insured delivery service. I believe that the good reviews are mostly fake. Don't fall for it. Their customer service attitude is ridiculous. Don't take the risk please for your own sake. As a corporate misconduct professor, I find the way they handle this issue very much disppointing. Sincerely hope that Cyxus's business goes down in the near future.

Ordered glasses and was contacted to confirm the order. When I responded to say that I wanted to cancel and confirm prescription, I was told I took too long to respond so the completed the order. I can’t even use the glasses. I won’t use the service again.

The product was exactly described, the price was great, and I received my order in time specified, I really love these sunglasses, & I get asked where did I get them.
Satisfied customer

On October 3, 2023 I paid in full for a pair of glasses and on October 14 customer service sent me an email stating that the item was out of stock and "We would be more than happy to assist you in finding an alternative style that suits your preferences. Please let us know your preferred style or any specific requirements." I replied that I am not interested in an alternative style and requested a refund. Up to this day a refund has not been processed !!!. I tried to contact Cyxus through email and the phone number listed on the website which is NOT working, as well as their CHAT option on the website where there's never a staff to chat with. That says a lot about this Company, I am furious and disappointed about this issue. They seem to refuse to submit my refund !!!.

very bad service, nobody answers my messages , I got glasses that are not my prescription

I live your glasses..I really do!

They fit my face perfectly, and it’s a new sense of style that I love.

Customer service is so helpful. First they sent me wrong model then I noticed about it. And they re-sent me.
With cyxus glasses enjoy your digital life!

A lot quicker now than two years ago