dacemotorgroup.co.uk Reviews 

Jaydon has been exceptional, very clear and honest with every bit of information. I have bought a few cars over the years and I would say his service as been the best, I had five cars to see today but his service was that good I didn’t feel I need to go further and took the car right away, not normally impulsive so that speaks volumes!
Would definitely recommend Dace and especially Jaydon, thanks for you!

We were looking for a car for our son’s 18th birthday, and he found the perfect one at Dace Motor Group. I’ll be honest, I’m always nervous when purchasing a car. You’re spending a considerable amount of money, and sometimes the service doesn’t always match the investment. However, our experience with Dace Motor Group completely changed that!
When I first called, I was told my enquiry would be dealt with and that I would receive a call back. Within just 10 minutes, I received that call from the absolute legend that is Jack Hilton!
Jack was polite, professional, and incredibly knowledgeable. He patiently answered all my questions about the car and arranged for us to visit the following day, at our request. From the very beginning, I never once felt pressured. You could immediately tell that Jack’s intentions were genuine. He simply wanted to make sure we were happy and that everything possible was done to make our purchase a positive experience.
When we arrived, Jack had gone above and beyond. The car wasn’t just ready for us to view—it was beautifully clean, smelled amazing, and was presented perfectly. Our son was absolutely made up! Jack was relaxed, respectful, attentive, and took the time to address every concern we had.
I also want to give a huge shout-out to Jake Bean, Jack’s wonderful manager. Jake made himself available, was incredibly approachable, and made us feel valued throughout the entire process. Together, Jack and Jake are a credit to Dace Motor Group.
What really stood out was the way they treated us. Our car wasn’t the most expensive vehicle on the forecourt, but they looked after us as though we were purchasing a Rolls-Royce! They genuinely went the extra mile—even after we had purchased the car. They arranged touch-up paint and had the registration plates made up, including our private registration, so our son could see them waiting on the seat when he arrived. The attention to detail was absolutely brilliant, and it made the whole experience even more special.
We did have a small issue with a replacement battery after purchasing the car, but it was dealt with immediately and without any fuss. Nothing was too much trouble, and that level of after-sales service really says everything about this dealership.
I can honestly say that the entire experience was an absolute joy. I trust Jack and Jake wholeheartedly and will most definitely be purchasing from Dace Motor Group again. In fact, I’ve already asked Jack to keep us posted on another car for our other son!
If you’re thinking about buying a car, please don’t hesitate to visit Dace Motor Group. You’ll be treated with genuine care, respect, and outstanding customer service. They truly put their customers first.
Thank you so much, Jack and Jake—you are both amazing! You’ve made what can often be a stressful experience into something we’ll always remember.
Come on the Blues! 💙🚗
Bev & Jack S

Jack Shelton was fantastic called enquiring regarding a Citroen C1 . Came to the showroom car was ready to view, had test drive. Made to feel comfortable no pushy sales. Helpful, friendly let me ask lots of questions.

Thank you Jack

I had a lovely experience buying my new car from these guys. Everything was so smoothly arranged. I was professionally looked after by Ryan, who went above and beyond to make sure I left very happy indeed. Highly recommended

Callum D excellent 👌 would recommend. Not pushy . Matched our needs. Very clear communication 👏

Steve Watson was the amazing sales person that helped me get my beautiful new car. Dace German Car Center, thank you.

Great communication….great staff….all processes first class and customer put first…Highly recommend this to anyone thinking of a new car!!

I recently part exchanged my car with Dace after having my first finance with them 2 years ago. I dealt with Ryan.
He was very experienced and helped me a lot to find something within my budget he was extremely informative with the car information etc extremely recommend Dace overall and Ryan.

I’ve just bought my new car from Dace Motor Company, I dealt with Callum Davies. I received great service, highly recommend Callum and his team at Dace.

Criss was good at his job

Just purchased a car from Dace Motor Group,Stockport and must state that I was very impressed with how the whole sale process was handled by their salesman Josh.
He dealt very professionally with all my questions and I never once felt pressured into buying.

Amazing service from Mike at Dace Motor Group when I recently purchased my new car. Mike was very friendly and helpful and I am so happy with my VW Golf!

Had mechanical problem(s) with £9000+ car we had bought from the first week.

As with a second hand car you do expect the odd thing here and there but its how the company handles it which would make them stand out from the rest!

While under the basic warranty you get as standard (3 months) the first problems got addressed and other than being without the car and sorting other transport while the car is being worked on we couldnt complain.

After 4 1/2 months it is a totally different experience after a more serious mechanical issue occurred with the braking system and dace couldnt be anymore disinterested as "I am well out of warranty".

Currently trying to claim under Consumer Rights Act 2015 but again they couldnt be more disinterested and waiting for a reply to emails is very slow ( I can only assume they are really busy with faults on numerous cars)

Could have been sorted so easily and been a different outcome as isssue in question is maybe a £300-500 job which you would think a big company would sign off straight away and sort out being under 6 months, but they would rather let a family struggle to pay it which speaks volumes.

So my advice would be to do your checks and get everything in writing rather than over the phone or use another dealership.

Dealt with Tom on two occasions at Dace, and both experiences were nothing short of easy, extremely helpful, and successful. Tom is a credit to the team, and based on my visits, the whole process was spot-on. Highly recommend!

A really refreshing experience doing business with Jon Bibby at Dace. No hard sell and no attitude. Jon kept me updated throughout the sale process and Dace were proactive in fixing some of the cars issues they identified like alloy refurbs and brake pad replacements. Would recommend to anyone on the market.

I had an excellent experience dealing with Mike. He was professional, friendly, honest, and extremely helpful throughout the whole process. He took the time to answer all my questions without ever making me feel pressured, and made buying my Audi TT a smooth and enjoyable experience.

It’s clear that he genuinely cares about his customers and takes pride in providing great service. Excellent service from start to finish!
Sammi

Another very straight forward purchase from Jaydon at Dace Specialist car centre.
Fair p/x price
Very courteous.
Much appreciated.
Peter

Returned to Dace to buy again, as always received the best service from Mike McDonald, both times were extremely smooth and felt accommodated at each point. A great guy and a great company, would return (Again) and would recommended to anyone looking for a new motor.

Joe was brilliant help whilst i was looking for a new car

Summary of Events:
Initial Fault & Unhanded Handover (July 24th): Just 15 days after collection, a loud clicking sound developed from the front driver’s wheel area when turning left or right. I called to report this and noted that the owner’s manual and service history pack were missing. After chasing a callback, I spoke with Tony, who stated he needed to locate the paperwork in another building and instructed me to ring warranty directly as he could not transfer the call.
Poor Customer Service & Friday Brush-Off: I called warranty and left a message. At 17:01, I received a call that rang once and was cut off as I picked up. Calling straight back, I was informed the department was closed for the weekend—a manipulative tactic to avoid dealing with a Friday evening issue. When an agent called on Monday to book a Thursday appointment, my feedback regarding this deliberate "one-ring" dismissal was ignored.
Failed Mobility & Expense Incurred: Because the vehicle was unsafe/unfit to drive, I had to pay for taxis to get to work in Stockport on Tuesday and again on Thursday morning after dropping the vehicle off.
Drive Shaft Defect & Communication Breakdown: At 13:00 on Thursday, I was informed the drive shaft was faulty and the car had to be kept. I called at 13:31 to request a courtesy car, leaving word for an email response due to work meetings. Receiving no response, I emailed Sales at 16:01, which was also ignored, forcing me to pay for another taxi home.
Conflicting Information: On Friday, July 31st at 10:08, Michelle left a voicemail stating Dace no longer provides courtesy cars. I had to pay for yet another taxi back to Stockport to collect the vehicle. To add to the frustration, upon collection, sales staff asked if I had been given a courtesy car and explicitly stated that courtesy cars are available—contradicting Michelle's claim.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose. Selling a car with a major drive shaft failure within 15 days of collection is a clear breach of this, and the total lack of support or mobility solutions left me significantly out of pocket.
Required Resolution:
Full Reimbursement for Taxi Expenses: Full repayment of all taxi receipts incurred between Stockport and my workplace/home due to the vehicle being inoperable and the failure to provide transport (Total: £49.77 — receipts attached).
Warranty Extension: A 12-month warranty extended free of charge to restore faith in the reliability of the vehicle given the immediate major mechanical failure.
Vehicle Documentation: Delivery of the missing owner's manual and full service history pack.