D'Addario & Company, Inc. Reviews 

Always an immediate response, and very helpful.

Le informazioni che mi avete dato sono state tempestive e anche molto utili!
Grazie
Roberto Petrocchi

Ordered strings on the 15th April, it’s now 4th May, they still say ‘preparing for shipping’ like, what company in the world thinks this is acceptable. I thought I’d try these strings instead of EB strings but I will never use these ever again just because shipping is crazy slow. I could have ordered them on Amazon and gotten next day shipping but through their website is useless. Never again

I have tried many strings, but the quality-price ratio of Daddario is undeuably better. I mostly buy classic carbon strings, which last long and sound bright. Other manufacturers analogies can vary significantly in price, but the quality is not better, and sometimes it's even worse

The new way of signing in to register our string bags that is SUPPOSE to make things better for us is RIDICULOUS. I've been doing this for years and NEVER had a problem before. Put it back to the original way.

Contacted customer service for a question about some custom ink heads and some website issue, they responded in under 24 hours and i got all the information i needed. can’t wait for my heads to come in!!

I recently had a reason to contact the D’Addario support team, and I was genuinely blown away by the experience. In an era where customer service often feels automated or indifferent, D’Addario stands out as a massive exception.

The support I received was prompt, professional, and incredibly fair. They addressed my inquiry with total transparency and went above and beyond to ensure I was satisfied, demonstrating a level of integrity that is rare to find. It’s clear that they don’t just care about selling products; they care about the community of people using them.

I have complete trust in this brand and will continue to be a loyal customer. If you value a company that actually stands behind its word and treats its customers with respect, D’Addario is as good as it gets.

There was a issue with some guitar strings, i brought it to customer service attention.
George very quickly responded and took care of the issue beyond my expectations.
I tip my hat to them!

Great products and excellent customer service. There are so many string companies out there but none have the reliability and consistency of D’Addario strings

Compre una alfombrilla para las reparaciones de guitarra " DADDARIO STRING CHAGE MATTE " y no venia incluida el codigo para el players circle. Hice una reclamacion y en solo unas horas me lo solucionaron. Rapido y eficiente.

Quick honest answer to question. Love it!

I have been using the humidipacks for several years on my Martin d-18 and Martin 00015M- SM. They have been working out well keeping my guitar case at 45% humidity. Living in the boston area, the humidity is inconsistent. These have been great in preventing any damage to my guitars.

I've used D'Addario strings for years and since becoming a member of the Players Circle it's even better because you can get free stuff with your loyalty points. I've had quite a few free sets of strings already and will soon be able to get some more. Thanks D'Addario for great strings and great customer service. Martin Burton

I've been using D'Addario strings, picks and other goodies since the mid 1970's and have found them to be a reliable, dependable quality product. I have tried just about all other brands, but I just keep coming back. I recently had contact with their Customer Service, and it was the most satisfying experience I've had this year. D'Addario rocks!

Genuinely quick and effective customer support. I had an issue where all my rewards points had been sucked out of my account, and they were able to fix it immediately when business hours resumed and also provided an explanation. Awesome!

the products like reeds and such are very nice, i especially recommend the mitchell luries and the reserve line. graftonite mouthpieces are decent although there are better options available (cork issues). I've also tried the x10 mouthpiece and it was great, easy to blow, no problem! um customer service is great, i had account issues and they resolved it within a week or so
edit 5/6/25: there was an unresolved issue with my account balance and was solved immediately!

Had an enquiry about installation of a universal strap.
Service was quick, helpful and friendly!
Excellent job, D’Adderio!

Brilliant company producing absolutely great products!
Add to that the superb customer service and you’ve got the perfect musicians friend.
Thank you!

Customer services reps are good help