DAVIDsTEA Reviews 

They have many teas I’m obsessed with. Hazelnut Chocolate, Queen of Tarts, Blueberry Muffin, Raspberry Mojito to name just a few. Once you get a hold of customer service, they’re great!

Allison is awesome! Every time I go, I get great service. Always able to recommend good teas, with her excellent knowledge.

Wonderful selection of teas and teaware, I’ve been satisfied with every purchase i’ve made. Customer service is beyond wonderful and extremely kind. I will always buy my tea essentials from David’s Tea!

Compagnie is always making sure the customer is heard. They resolves the issues rapidly and make sure we are satisfied. I also love how David's tea is interacting with us, the consumers on Instagram and Facebook, making us feel like a part of the communi-tea.

I am always impressed by the quality of DavidsTea. My favourites are regularly in stock & shipping is usually within a reasonable time frame. I just wish there was still a retail location near me!!

Rapide et facile de commander en ligne en plus, la livraison est vraiment rapide et tout arrive en très bon état.

My favourites is the Gyokuro Yamashiro green tea, along with the Genmaicha blends along with their Earl Grey varieties. I also dearly miss Movie Night and wish they would bring it back! Also try the Mother's Little Helper and Valerian Nights if you're looking for some sleepy time aides.

Très bon thé. Service excellent autant en magasin quand ligne.

FINAL, FINAL UPDATE
After more than a decade of spending thousands of dollars at David's Tea and drinking Santa’s Secret every single morning—and championing the brand on blogs and podcasts—I’ve officially closed my account.
They changed ingredient sourcing, completely ruined the flavor profile, and then tried to gaslight me by claiming the recipe is "unchanged." To make it worse, I watched the online rating for this tea suspiciously jump from 1.4 to 3.8 rating in a three-hour window.
An insulting $25 voucher doesn’t fix a total lack of regard for long-term customer fidelity. Sneaky statistic manipulation doesn't change a terrible cup of tea. Absolute disappointment.

FINAL UPDATE (Exposing the Corporate Word Games):
DAVIDsTEA contacted me privately trying to claim the recipe hasn’t changed, but their message directly admitted that in 2023 they "changed the source of certain ingredients."
As a 15+ year customer, I have tracked the physical packaging changes that match these supply chain shifts. There are currently two entirely different versions of Santa's Secret circulating out there based on inventory management:
The "White-on-Blue" Label (The Defective Industrial Shift): Introduced in July 2023 when the tea went from a holiday exclusive to year-round. This version uses a cheap, unstable supplier source heavily reliant on chemical/synthetic stabilizers that off-gas a horrific perfume smell upon opening and leave a slimy, medicinal film in your mouth.
The "Blue-on-Blue" Label (The Emergency Mint Correction): Released around Jan 2024. To cut their manufacturing costs down further, they restructured the blend by cranking up the ratio of cheap peppermint to overpower the more expensive vanilla and black tea bases. While the heavy chemical smell and slimy film were gone, the tea was permanently altered into a heavily mint-forward, lower-grade profile.

UPDATE (In response to corporate reply):
DAVIDsTEA corporate has replied below claiming the Santa's Secret formula "has never changed." This is a blatant, documented falsehood. Thousands of long-time consumers do not simultaneously imagine a highly specific, chemical, medicinal, and slimy alteration to a classic blend—the exact formulation breakdown detailed across massive community threads on Reddit and independent blogs.
Furthermore, offering me a generic $190 loss-to-$25 store credit ratio as a "resolution" is an insult to customer lifetime value. I do not want a gift card to purchase more unstable, chemically altered batches. I am formally rejecting this offer. Future buyers, look past these corporate scripts to independent platforms like Reddit to see what is actually happening to your favorite blends.

I have been a loyal bulk-buyer of Santa’s Secret for years, but corporate ingredient changes have made purchasing this tea a massive financial gamble. In July 2023 (distinct blue label with white lettering), they released a heavily defective batch. An unlisted, unstable additive completely overpowered the black tea, leaving a pungent, medicinal aroma and a distinctively slimy, lingering aftertaste. They quietly corrected the formula by January 2024 (blue-on-blue label) because of a flood of complaints, but they never issued a recall or warned consumers.

Unbelievably, they repeated this exact cost-cutting supply mistake in late 2024. I recently opened my holiday bulk stockpile only to find the exact same defective, chemical-tasting product that completely deteriorates on the shelf. Because they hide behind a strict 30-day return window, bulk shoppers are left completely out of pocket for product failures discovered upon opening. I am out over $190 for multiple kilograms of un-drinkable, spoiled tea. Do not buy in bulk during sales; the quality is entirely unstable and corporate support refuses to take responsibility for defective batches.

UPDATED REVIEW:
I want to Thank David’s Tea for coming thru and making things right with me. I was pretty upset with the initial response, and then the follow-up which doubled down on the initial response, to my exchange request…so upset I stopped corresponding with the customer service rep, left a 1-star review on here, and cancelled my online account. I wasn’t expecting anything after that, so imagine my surprise when I get an email out of the blue today saying they’re sending me a replacement mug, along with two types of complimentary earl grey tea for free 🥹 Someone really pulled thru and not only made everything better, they even went out of their way to send me free tea in the kind I buy the most of 🥹🫶🏻 Thank you for fixing everything! I’ll be back now 🥰🩷

Service de livraison null. N’ont pas respecté leur politique de livraison a plusieurs reprises. En plus d’avoir contacté le service a la clientèle après et absolument aucune service.

Ordered on the nigh of march 30, shipped out on april 7th. It takes a whole week to process and pack an order of 3 packs? The quality of the tea does not matter at this point, I am no expert in tea quality. But I do know what good customer service is and this was terrible. What the heck are these employees doing in their montreal warehouse. One week processing time is ridiculous for a product thats already ready to go. Never ordering from them again

Zero customer service, never ever buying there again
Bought some tea and simply asked for one empty pouch for the car
It was not only a no but a BIG NO with attitude
No more Davids Tea for me thank you 🤦🏼‍♀️

Le délai du traitement d'expédition est ridicule.. Je n'ai jamais vu ça.. Désastreux

If you live in the U.S. do not order from this company. It seems they cannot deliver product to the U.S. in a timely manner. I've been waiting for my order for two+ weeks. They took my money immediately but they apparently don't know how to ship product across the border and do not respond to any messages and/or online chat. This is the first and last time I order. AWFUL SERVICE.

Le pire service clientèle pas de numéro ou appeler juste par e-mail avec une certaine Joanie qui est pas pressée de répondre ça prends énormément de temps , jamais eu ma commande et aucun remboursement de fait après plus d’un mois et ça fini par une contestation d’achat car aucun service de ça part . Et quand tu vas en succursale les employés n’ont rien de très positif à dire pour le service livraison car ils disent avoir beaucoup de plaintes à ce sujet . Fini les produit DAVIDsTEA pour nous avec cette aventure négative

They have insane delays for shipping (i've waited a MONTH for my order to even ship) and when contacting customer support I got put in an endless loop of AI chat "help" with no humans in sight.. I feel disrespected by how terrible this experience has been and I'll never order from here again.

I've ordered countless other things from Canada to the US and have had 0 delays. I had one package get here within 4 days. This is completely unacceptable.

EDIT 4/23/26: Rather than fixing their horrible service or doing something about shipping, instead they have decided to flag my review so I had to prove that I actually did in fact order from them... FIVE MONTHS after the fact. Maybe they hoped I didn't recall my order number. I was sure I'd never order from Davidstea again and this solidified it. What a weird way to attempt damage control.

I want to love DavidsTEA.....but shipping to the US has become untenable

I placed my order November 30th. I received many, many emails that my order would be delayed, but that they were still working on it. On January 5th, I got a message that my order was on the way, but....nothing showed up at my door. a week later, I reached out to customer service, which is not a smooth or easy process. Finally received word that my package was being held at the local post office. When were they going to tell me that? I went to the post office January 15th, and finally collected my order. No complaints about the product, but I wish I would have had my Christmas tea for, you know, Christmas.

I have ordered from David's Tea for 6 years running, specifically for Christmas. I placed my order per usual on Dec. 6th. received notice it shipped on Dec. 11th, saw on the website they considered my order "fulfilled". In reality my order has gone nowhere. I try to contact them and after speaking to AI numerous times, I try and contact them through their messaging service. I had to wait 2.5 hours to finally get a standard reply from someone. They don't know when my order will arrive, where it is, it's stuck in customs, let's blame the tariffs, etc. I am an understanding person and if any of this was communicated to me I probably wouldn't have ordered to begin with, but instead they continued to spam my inbox after I placed my initial order trying to get me to order more items "right in time for Christmas". Now, they can't cancel my order, but they can give me 20 points (which is nothing) to order more (WHY would I ever order more) and when I eventually receive my order, I can refuse it from USPS. SO, more work for me. Oh, and they blamed me for their lack of response in my two hour wait, because apparently I didn't know their business hours (no I did, I was on promptly at 9:30). Moral of the story, their costumer service is the worst and they will lie about your order status. IF you actually want some simple tea, go anywhere else.