Dennis Kirk Reviews 199

I ordered a $39 part, paid $69 express shipping. The part cleared through customs in Portugal. The part was sent back to Dennis Kirk. I sent a message to Dennis Kirk with no response.

Ordered an item that was suppose to ship in 3 days and got an email 2 days later saying it'd take 2 months. They advertise one thing and then do another. Complete waste of time.

Placed an order. Never went through, never was notified. Had to place new order at a later date, delaying my parts. Reached out to customer service about this. Didn't receive response until my 3rd inquiry, days later. Then customer service had the nerve to basically tell me to get lost. I spoke with the supervisor and was told to get lost again. Offered no help, no reconciliation, and they didn't even care about what the actual issues were in the first place. Worst company I've had the displeasure of ordering from.

When I ordered my part I was expecting about 7-10 business days to receive the order but I haven’t received an email saying anything about it. I called and asked if there was any update on my order and I was then told that I wouldn’t be receiving it until the end of June. I placed my order on May 29 and I’m not ever going to use Dennis Kirk again for anything dealing with my bike. This company is a joke claiming the they have everything in stock. If I could get them an eighth of a star I would.

I gave a one because I couldn’t do a zero. Be ready to wait and wait. I ordered a bearing on May 3, May 9 came and went with no parts and probably same nasty customer service rep. Can’t even get money back because I ve never received parts to return. I hope they enjoy my money for nothing. I’ll just eat them and NEVER,, EVER order from them again!

I've ordered two different helmets. Both have showed that they have them available and they ship in 4-5 days. Each time I have ordered the company says they are backordered indefinitely. I've had to cancel two times now. It seems very shady to show stuff not available as available.

They canceled both orders, but I have to wait for money to be returned to me. Very disappointing in their honesty and listing items as available that are obviously not.

Was looking at a new helmet on the website and actually put it in my cart but did not complete purchase as I wasn’t quite sure. A few days later I get an e mail offering 10% off to complete purchase with a code.
I decided to do the purchase only to find out the 10% off was a come on. It would not accept the code. I called Dennis Kirk and was told they cannot give the discount on this item. I asked why the email and was told that’s a marketing issue and she doesn’t know why they do that. I do. Lady on the call was nice enough but had no answer for me.
Just be aware of these false claims of discounts when using this site.

Absolutel big lieTRADGEY 💔. Dennis Kirk wise about the same day shipping. I ordered my Cobra slip-on pipes Friday morning and they're still siteE.ing at a warehouse somewhere. Called customer service the woman on the phone was a real queen crab she doesn't even belong in customer service I wanted to talk to a supervisor. !!!🚫. Wasn't even a supervisor there to talk to is what she said. If you're ordering from Dennis Kirk BEWARE, their same day shipping is a big li

I found that the website had clear description with relevant information on the item, confirming compatibility for year, model of my bike. Purchased a Puig 6537N crash bar for 2013 BMW F800GS. Transaction was easy, keeping me informed with the status of the order as well the shipping ETA. Item arrived within a few day very well packaged for safe transport. Installation was easy and straightforward using the hardware kit provided. The Puig crash bars are very solid, nicely made with matte black finish.

Terrible service. I received a Boyesen clutch cover for a CRF 450 X, and as soon as I installed it, the gasket started leaking. I contacted them and they said they don't supply the gasket, and told me to contact Boyesen directly.

I ordered 1 part, I received 3 individual packages of same part, this same thing happened a few months ago, I will not be doing business with them anymore 🤬, return policy is a joke

Interesting approach to customer service. I ordered and installed a Hogworkz driver backrest for my 2020 Harley Ultra Limited. After installing the backrest, I noticed the installed position of the backrest did not line up with the back of the seat and would not allow me to sit all the way back. So, I sent the item back. I was given a $42.75 refund on a $183.00 backrest, the item sent back to me, and then when I called to check on the reasoning, I was even more disappointed. The customer service rep began to get an attitude when I began to ask questions why I wasn't given a full refund for a defective product. She stated that since it was installed it didn't qualify for a refund. What???? How was I to know it was defective unless I installed it? Very disappointing process and customer service experience. Last purchase at Dennis Kirk for me. BUYER BEWARE

They say same day shipping.BS.My order sat in that town for two days before leaving.

They were hacked and someone stole all the emails they have on file if anyone is wondering where they are getting all these scam emails. I called to notify the and the clown chuckled and said doubtful. Absolute muppets!

They are the worst when it comes to customer service. I received the wrong carburetor. Since I'm in alaska they won't cover shipping for the return. 54.20 each way for a $170 carb. They said in like mistakes are made and someone has to pay for them. Today that someone was me. Beware the old beotch in customer service at Dennis Kirk. Never again will I purchase from Dennis Kirk. Henry from Alaska

I order 4 32in sxs tires from them and
Had them at my house 3 days later. I also order a helmet for my son . It was too small and I returned it without any issues. From these 2 experience they seem like a good store.

Do not order parts from here . Before they even know if they have the part in stock they withdraw from your bank account immediately . Or if you order and within a minute cancel your order they still remove money from your account . Bye law the money shouldn't be withdrawn until the part is shipped . This is a failing parts store who will rob the customer hoping they don't notice . Then when you call them out on it they refuse to admit any wrong doing. JP cycles and revzilla are where you won't get conned out of money like I did .

I ordered a rear tire for my bike and I'm very satisfied with the service I received the tire 4 days earlier than expected, I will be ordering another as soon as needed, thank you.

I would like to share my experience with this company. I ordered 12-inch chrome Yaffee bars and unfortunately received 14-inch bars instead. Upon contacting customer service to report the issue, I was informed that I was mistaken, as were the mechanics at Harley Davidson who were installing the bars. The customer service representative was quite dismissive and suggested that I return the bars so they could determine the correct size. I found her attitude to be very rude and condescending. As a result, I will not be making any further purchases from this company.