Dennis Kirk Reviews 199

Ordered cable set at 20% off, received wrong one, re ordered correct one (same exact retail price) so i could use box from original order, sent back original order was credited less than i paid, but was charge full retail for the replacement, called and was told too bad. There are way more accommodating places to buy moto parts from...they don't care about you here...
women on the phone is just nasty....

I asked for the cobra fi 2000 for my sportster xl 1200 t superlow.
They answerd with a part number but theyr site show that this is not for that type of motorbike
They have no competence and dont do any conversation with customers only send some links
Dont order from this shop

Outstanding customer service! Friendly and knowledgeable sales agents, excellent technical support team. They might make mistakes,but, wouldn't anyone who ships out half a million items a week? Parts and gear for all your riding needs!

Great product good price and fast shipping. Ordered and 2 days later it was at my front door.

I spent $700 on an S&S super E mini carb for my Harley a month ago. I've been running the motorcycle every day. Last night the carb leaked gas all over my garage thru the carb overflow tube. I contacted Dennis Kirk to see what they would do about it since it was $700 and only a month old. They never replied to my request
I finally spoke with Dennis Kirk company and basically they told me to reach out to S&S so they were no help. There are MANY complaints on the S&S carburetors but places like Dennis Kirk continues to sell the junk and not able to help with anything. All S&S told me was to rebuild the NEW carburetor. Needless to say huge waste of $700

Spoke to Donny at technical support and he treated me like I was stupid .kept interrupt me I will definitely not recommend this place don’t waste your money 💴 go somewhere else

I've had very good motorcycle parts shopping experiences with Dennis Kirk. The website is easy to navigate, parts are verified for your bike, most parts are in stock and ship promptly, and the company supports veteran charities.

I purchased two items from them less than 1 hour apart. These items were very small therefore they could/should have gone in the one package. Instead, they send two packages. Coming to Australia the cost was $400 AUD. The items themselves was about $20 AUD. Tried ringing the number/s would say disconnected. Sent an email and got a reply. I own a 74 FLH Shovelhead and I'm going to spend a lot of money replacing parts and doing it up. However, these parts WILL not be coming from Dennis Kirk ever again.

I have been ordering parts from them for 3 years now and have so many good things to say about them like speedy shipping,great product,great price,and wonderful customer service. Will order from this company as long as they have what I need.

Customer service department is absolutely rude. I can't believe you can a run a business like this. If you hate your job this bad then quit. Don't make everyone's life miserable in the process when they call into ask a question.

I ordered a new clutch cable for my bike, I will take full blame on ordering the wrong size. I sent the cable back as instructed by Dennis Kirk customer service, and put the new one on the sheet provided. After waiting over a week with no word from DK I called to see about my return. This is where it goes down hill, I was told they are going to charge me for my return plus shipping in order to get my part. They didn’t offer any kind of relief and I won’t be doing any business with this company in the future. If you get anything from them I hope it’s right the first time or you will be out extra money.

Always have the best customer service and fast shipping and if there is any issues they resolve it asap have been a customer of them for years and will continue to do so thanks dennis kirk

Wrong Bassani exhaust sent and when I called costumer service they were rude and unapologetic. First and last time dealing with this company. Do yourself a favor and order from Revzilla or J&P Cycles.

That is correct, she said she will go the next day to the warehouse but I just wanted to return for refund and I am sending it back today. Thankfully I saw on the box stating 36inch model, otherwise it would be brought to my HD dealership and the wrong $1500 exhaust would be installed with no ability to return after the installation. So I understand things happen but it would be 1500 waisted dollars for me. On top of that I had scheduled installation for this friday and scheduled day off for that so naturally I wasn’t happy with receiving the wrong part. The lady in costumer service didn’t seem to care for any of that.

Dennis Kirk returns are a scam. I ordered a larger windshield for my new snowmobile. When it came it appeared to have been returned—loosely packed in a plastic bag with no protective film. I took it out of the bag and held it up to my sled and saw that it would not fit without major modifications. After returning it I got a call from their customer service accusing me of installing it, damaging it and then returning it. They are insisting on a 30% discount for the return. Apparently this is how they make their money.

Horrible customer service. Quick to take your money but God forbid you have something wrong with your order. Spoke with Kassondra who seemed like I was interrupting her candy crush game.

Horrible all the way around! They sent me bars that looked like someone had returned. Thrown back in a box which when I received one end of the bar was sticking out of the box, tape all over the handle bar and missing hardware Called customer service Kassondra Sweeney which had an attitude like if their poor customer service and crappy packaging and service was my fault. Not even an apology. I should have read the reviews before giving them my business. Live and learn

Received my second order from Dennis kirk (tires) do you ahead of schedule and packaged perfectly! Don’t believe all the bad reviews because they have a great store!

I purchased a $50.00 Dollar gift certificate for my Grandson. He lost / misplaced / destroyed it!
I contacted "denniskirk" customer service, and they were happy to replace it, BUT it never came. They told me on three occasions that it was E-mailed to me. hey had the correct address, and I interrogated my computer history, but Nothing! Our club will not buy from them again. I could understand if they just refused to replace the certificate, but can not accept deceit.

Overpriced cheap Chinese part that don't work. Same item on Ebay for the fraction of the price. Purchased sissy bar with pad for my new Harley. Bracket doesn't even aline with pad holes and screws to short and I have to pay shipping back for a useless item. We have sold out souls to the devil.

For an antique bike these guys are hard to beat. I know whats in stock, they ship promptly and no issues with returns.