Dental By Design Reviews 

Fantastic service and quality. Almost fell asleep with all on 6 in a day. From initial consultation to surgery 6 star. As this was implants, I was extremely nervous, 2.5 hours start to finish and no pain. The price - cant be beaten. All staff were superb and I cannot say this enough - highly recommended.

Today the 11th September they have completely ignored me which is proof that hey are not trustworthy.

I attended Dental by Design in Hammersmith for an agreed treatment plan in May 2026. The plan was confirmed in writing and handled by staff who were fully familiar with my case.

On 16 July, I submitted a detailed complaint after discovering — without any warning — that the agreed treatment plan had been abandoned. At my appointment on 15 July, the surgeon refused to acknowledge the original plan and attempted to divert me to a significantly more expensive alternative. No explanation was given for the disappearance of the staff who had handled my case, and no referral was offered to a colleague who performs the agreed procedure.

On 18 July, I received a reply from the clinic manager. Unfortunately, it did not address any of the issues I raised. Instead, it avoided the facts entirely and offered only general apologies without answering a single point.

On 26 July, I wrote again, requesting a point‑by‑point response and clarification. This second letter was completely ignored. No explanation was provided for the abandoned plan, the missing staff, the contradictory statements, or the two‑month delay that has now made timely treatment impossible.

Because of this delay, I am now unable to obtain essential implant treatment before travelling abroad in mid‑October — despite having acted promptly and in good faith.

This experience has caused distress, inconvenience, and a serious practical problem. I am now escalating the matter to the appropriate regulatory bodies.

I have been attending Dental by Design for I think 4 years and I have noting bye praise for all the Dentist that work there but one in particular Rob Jung. I had a fault with my bridge I was very worried as I thought I would lose the perfect smile that dental by design but Rob assured me he would get my Smile 😃 but and today was that day when Rob gave me the Mirror it was the best my teeth have ever looked even better than the last bridge, I got out of the chair and gave him the biggest hug I could and thank Rob so much for giving me my Smile back. THANK YOU DENTAL BY DESIGN. If you are thinking about getting your teeth done I would say this is the best place ever. They take care of you from start to finish. I just so glad I found them and went to get my teeth done there. 5 stars 🌟 🌟 🌟 🌟 🌟 all the way.