very fast delivery was well packaged has the best instructions I have ever seen .I waited 3months to see how well product it was a dehumidifier and its the best I have ever bought it does not use to... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Put profit before customer service, won’t accept returns False Marketing claims: SAY: Alexa and Google home enabled BUT "do not use unattended or when house empty" SAY: for modern interiors a... Toon meer
Bedrijf heeft geantwoord
Well made, powerful, good quality, quiet. A lot better than the Xpelair fan it replaced that only lasted a short period of time. British made 5 year guarantee.
Bedrijf heeft geantwoord
I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Devola
Geschreven door het bedrijf
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contactgegevens
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Verenigd Koninkrijk
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Devola
Hi Paul,
We’re happy to hear you were pleased with the delivery speed and pricing. Thank you for your feedback 😃
Best wishes,
Elise
I cannot find how to return the item
17 januari 2026
Antwoord van Devola
Hi Sue,
I’m sorry you’ve had trouble finding how to return the item. We do feel it’s a little unfair that this wasn’t raised with us directly before leaving a review, as we would have been more than happy to help.
If you reach out to us explaining why you want to return the order, we’ll be able provide clear instructions and make the process as easy as possible.
Best wishes,
Elise
It was easy to order,arrived quickly…
It was easy to order,arrived quickly within the time band given.
14 januari 2026
Review zonder uitnodiging
Antwoord van Devola
Hi Geoff,
Thanks for sharing your experience 😊 Glad the ordering process was smooth and the delivery was on time!
Best wishes,
Elise
Antwoord van Devola
Hello,
Thank you for your feedback.
I do want to confirm that I did send you an email on 10/12/2025 asking if you would prefer a refund or a replacement, as the courier was returning the parcel to us. Since we didn’t receive a response, our returns team processed a refund for your order I'm afraid.
If you need anything else, please reach out to our customer service team.
Best wishes,
Elise
Excellent dehumidifier
Excellent dehumidifier! Very fast delivery. I already have this model of dehumidifier (I bought it a year ago) but the new one will be used downstairs and the other one is for drying the laundry upstairs. The dehumidifier is really efficient and quiet too. Can't recommend it highly enough!!
12 januari 2026
Antwoord van Devola
Hi Lorna,
Thanks for the detailed feedback 🌬️ Really appreciate you sharing how you’re using the dehumidifiers—sounds like a great setup! Glad to hear they’re working efficiently and quietly for you.
Best wishes,
Elise
Great service
Great service.
And delivery was so fast too.
The dehumidifier is great .
Really cleans the air and with the fan it dries out the humility and I can't believe the amount of litres of water in the dishumidifier tank.
The dials are so easy used and I like the dial on the front that changes colour .
12 januari 2026
Antwoord van Devola
Hi Sharon,
Thanks for the great review 🌟 Really happy to hear the dehumidifier is doing such a good job for you! The colour-changing dial is a nice touch, and it sounds like you’re getting amazing results with the water collection and air quality.
Best wishes,
Elise
Delivery time was fine but thereafter…
Delivery time was fine but thereafter the wheels fell off.
Wished to return the product but no on-line label according to your assistant it may cost me £25 to return it and I may not receive a refund if your assessors consider it could not be re-sold
Will never use this company again and any future customers should think twice about using them.
12 januari 2026
Antwoord van Devola
Hello,
I'm sorry to hear about the troubles with your purchase.
I’ve reviewed all communication and couldn’t find any mention of wheel damage—only box damage, for which we requested photos that were never sent. The main issue raised was that the product couldn’t be used on carpet, which is stated in our online manual, so we provided the “unsuitable returns” information.
You’re free to use any courier for the return; the £25 mentioned refers to the return service we offer because that’s what our couriers charge us, but you’re not obliged to use it. It’s also correct that if an item is returned in unsuitable condition, a refund may not be applied. However, if you let us know about any damage upon delivery, this is always taken into consideration and would never be used against you.
I hope this clears up a few things.
Best wishes,
Elise
I ordered a heater next day delivery
I ordered a heater next day delivery, never recieved after 4 days i contacted them and was told there had been an issue with delivery fair enough a new 1 will be sent immediately next day delivery. 5 days later again no item no tracking and no contact
9 januari 2026
Antwoord van Devola
Hi Jamie,
Thank you for your patience. I’m really sorry for the delay and the confusion around delivery times.
Couriers are no longer offering next-day delivery to your area I'm afraid. I can see your order is out for delivery today with EVRI between 2 PM and 4 PM, and my colleague will send the tracking information shortly. Please let us know once it arrives, and if there’s anything else we can do to help, just reach out.
Best wishes,
Elise
The online shopping experience was very…
The online shopping experience was very good with a well designed, informative website.
8 januari 2026
Antwoord van Devola
Hi John,
Thanks for sharing your thoughts 💻 We’re glad the website made things easy and informative for you—it’s great to know the shopping experience worked well!
Best wishes,
Elise
Antwoord van Devola
Hi David,
Thanks for the feedback 🛒 Great to hear you found good deals and that delivery was quick! We’re glad you’re happy with the products too.
Best wishes,
Elise
Looks very nice, but 'smart' function is flawed.
Looks very nice, glass front with display shining through. The operation is however flawed. If you set up some parameters using the touch buttons or remote, they are lost if the power is lost. Imagine if you set it up as a frost protection device. The setting is lost if there is a power cut, and the house will freeze even if power is restored. A 'dumb' heater would just carry on with the previous setting once power was restored. The smart action does not appear to have a timer function, so you can only achieve this with a modification of the schedule.
11 januari 2026
Antwoord van Devola
Hi Andy,
Thanks for sharing such a detailed review 🔍 We appreciate your honest feedback. You’ve raised a really valid point about the settings not being retained after a power cut—that’s definitely something to keep in mind for frost protection use.
However this heater should have a timer available both on the unit itself and on the app. If you are having some troubles with this then it may worth reaching out to our customer service team.
Best wishes,
Elise
Antwoord van Devola
Hello,
Thanks for your review 📦
Glad to hear delivery was quick and the device is working well for you!
Best wishes,
Elise
Antwoord van Devola
Hi Francis,
Thanks for the review 👍 Great to hear the delivery was quick and that you’re happy with the quality. We appreciate the recommendation!
Best wishes,
Elise
Order to despatch was as per web site
Order to despatch was as per web site. However the carrier used Evri, told me delivery was delayed and did not let me know when they were going to deliver, it did turn up on the same day late in the evening.
11 januari 2026
Antwoord van Devola
Hi Graeme,
Thanks for sharing your experience 🚚 I'm glad the order was dispatched as expected, though sorry to hear the delivery updates weren’t clear. We appreciate your patience, and we’re happy it arrived safely in the end!
Best wishes,
Elise
Devolta is very good humidifier
Devolta is very good humidifier, really working well all masture collec from the wall in the kitchen, easy to take out water tank , easy to operate, really happy with this item, I might get another devolta humidifier
16 januari 2026
Review zonder uitnodiging
Antwoord van Devola
Hello,
Thanks for the review 🌫️ Great to hear the humidifier is working so well for you and making a big difference in the kitchen. Easy operation and tank removal are definitely a plus—sounds like you’ve found a winner!
Best wishes,
Elise
Good machine and worth for money
6 januari 2026
Antwoord van Devola
Hi Dr. Mohammad,
I’m glad to hear the machine has been good for you and that you feel it offers good value for money. Thank you for taking the time to leave your feedback 😊
Best wishes,
Elise
Products delivered quickly and work well
9 januari 2026
Antwoord van Devola
Hi Pam,
Thanks for the review — great to hear everything arrived quickly and the products are working well for you 🙂 If you ever need anything, just let us know.
Best wishes,
Elise
Antwoord van Devola
Hi Ian,
Thanks for the review — really glad to hear it’s keeping your lounge warm and comfortable through the night 🔥
Best wishes,
Elise
Antwoord van Devola
Hi Tom,
Thanks for the review — glad everything was quick and straightforward 🕒 If you need anything else, feel free to reach out.
Best wishes,
Elise
So much more effective than the old one.
6 januari 2026
Antwoord van Devola
Hi Jeremy,
Thanks for the feedback — it's great to hear this one’s performing better for you than the old unit 💨
Best wishes,
Elise
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.