We just had a great service by DFS whilst purchasing a sofa. Member of staff (can't remember her name unfortunately) took through the process explaining everything in a clear and efficient way. There... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Heather was very helpful and friendly and listened carefully to our requirements before giving advice. Our questions were well handled and clearly answered. We were very happy with our experience
Bedrijf heeft geantwoord
I was served by Curtis, and he was absolutely fantastic. He was attentive, without being pushy, and relaxed. He was very clear in his explanation and made sure that I understood all the pertinent... Toon meer
Bedrijf heeft geantwoord
We liked that we were able to browse and sit on sofas and chairs without being pressured to buy, but were asked if we needed any help. Sian, (hope that is the correct spelling), was a lovely, cheery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, Verenigd Koninkrijk
- 0333 999 9816
4,9
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Firstly the shop was very welcoming
Firstly the shop was very welcoming . The staff didn’t come around badgering us
26 mei 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
The help of Curtis
The help of Curtis, one the Exeter staff who helped me make a decision and purchase.
26 mei 2026
Antwoord van DFS Furniture - Exeter
Hello Jan,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The level of service and assistance we…
The level of service and assistance we received from Kirsty at Exeter was first rate.
25 mei 2026
Antwoord van DFS Furniture - Exeter
Hello Mr McMaster,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Curtis was really friendly and helpful
Curtis was really friendly and helpful. We knew what sofa we wanted but he made the process super easy and quick! Very good customer service.
25 mei 2026
Antwoord van DFS Furniture - Exeter
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Exeter DFS…
The lady we dealt with at Exeter DFS was amazing. Talked us through the process, helped us pick the best size, look through the different care options. Truly a great experience
25 mei 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
The lady that delt with my sale
The lady that delt with my sale. Was fantastic. Brilliant service
25 mei 2026
Antwoord van DFS Furniture - Exeter
Hello Amanda,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
I was served by Curtis, and he was absolutely fantastic. He was attentive, without being pushy, and relaxed.
He was very clear in his explanation and made sure that I understood all the pertinent details.
His customer service is par excellence.
25 mei 2026
Antwoord van DFS Furniture - Exeter
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Carl. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Heather was very helpful and friendly…
Heather was very helpful and friendly and listened carefully to our requirements before giving advice. Our questions were well handled and clearly answered. We were very happy with our experience
24 mei 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Purchase of new recliner sofa
We just had a great service by DFS whilst purchasing a sofa. Member of staff (can't remember her name unfortunately) took through the process explaining everything in a clear and efficient way. There was no hard sell of the extras (gliders, sofacare) but, once it was explained about the benefits of the sofacare service we purchased that. Staff member also discovered our particular sofa was in a promotion that saved us an extra £300 which we hadn't realized. Overall a great customer service experience!!
19 mei 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Marcus was very informative all the way…
Marcus was very informative all the way through the process
22 mei 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Very lovely staff helpful and…
Very lovely staff helpful and informative showed us all the options and helped us pick what works for us.
21 mei 2026
Antwoord van DFS Furniture - Exeter
Hello Kat,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Well explained and was approachable.
Well explained and was approachable. Have lots of collections.
Soon we entered the show room, we were guided by the staff Kaylee, [Name not sure]she was amazing.
Each and every stages were well explained .
12 mei 2026
Antwoord van DFS Furniture - Exeter
Good morning Binu,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Sian - Exeter
Our sales assistant, Sian, was informative, knowledgeable and clearly passionate about helping others.
17 mei 2026
Antwoord van DFS Furniture - Exeter
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Sharn was extremely helpful and very…
Sharn was extremely helpful and very polite and professional. She made the whole process very simple. Highly recommended.
5 mei 2026
Antwoord van DFS Furniture - Exeter
Good morning Jo,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service from Kirsty
Excellent customer service from knowledgeable staff great choice of sofas to pick from. The staff were helpful without being pushy.
17 mei 2026
Antwoord van DFS Furniture - Exeter
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.