The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
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Lees wat reviewers zeggen
The helpful but not intrusive assistance we received from Chloe was beyond criticism. Her knowledge of your products was faultless. It was a most enjoyable and productive experience. Excellent sale... Toon meer
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... Toon meer
Bedrijf heeft geantwoord
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Gonerby Road, NG31 8AU, Grantham, Verenigd Koninkrijk
- 0333 999 9743
4,9
Uitstekend
2K reviews
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Antwoord van DFS Furniture - Grantham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good Customer Care
Good Customer Care
Sammy at the Grantham branch was very thorough with all the details we required and was very imformative. She had a very polite nature. Great customer care.
28 juni 2026
Antwoord van DFS Furniture - Grantham
Hello Andy,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The salesman
The salesman, Andrew was very professional. He covered every issue connected with buying a suite, ensuring the purchase was right for me. Excellent customer service
25 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
First class service from Chloe…
First class service from Chloe explained everything with ease
18 juni 2026
Antwoord van DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Feedback
The ladie who served us was really helpful&informative. Very approachable and easy to speak with. Very professional and made our shopping experience enjoyable!!
21 juni 2026
Antwoord van DFS Furniture - Grantham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
My order was expertly handled by Chloe
My order was expertly handled by Chloe. She was knowledgeable, helpful and guided me through the process with ease and some humour!
Thank you, Chloe.
19 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very knowledgeable staff
Sammi was really helpful. Very precise in giving us the information. Very friendly and knowledgeable.
17 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Paige at DFS grantham was very polite…
Paige at DFS grantham was very polite and helpful to myself my husband she help us too choose the right suite she went above and beyond in measuring the sofa chair and pouffe for us and went through all the measurements to help us decide on the right suite we was ask if we would like a drink on arrival very pleasant young lady Thank you Paige
17 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Really good service
Really good service, the lady that served us was so helpful and polite. Great experience 😁
17 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
We have previously purchased furniture…
We have previously purchased furniture from DFS and had a good experience. Today was no different. Good range of furniture and we quickly identified the chairs that we wanted. There were 2 members of Staff on the shop floor and both asked if we needed any assistance. We declined and were left alone to browse. Once we had decided to make a purchase, we spoke with Demi. She informed us of everything we needed to know and was polite, helpful and knowledgeable. Many thanks.
16 juni 2026
Antwoord van DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Demi.
Kind Regards,
Jordan
DFS Customer Support
5 star transaction
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and running through the options available. This was the smoothest purchase I’ve ever made and Demi made the whole transaction super easy. I particularly loved that both she and another colleague double checked everything was correct before submitting my order. Thanks again Demi, and I can’t wait to take delivery of my beautiful new sofa!
15 juni 2026
Antwoord van DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Demi.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Spoken to by Page as soon as we got in…
Spoken to by Page as soon as we got in shop then left alone to browse and approached again by her after a reasonable amount of time had passed and had looked at every sofa she didn’t make us feel any pressure to buy a sofa which is why we brought from her
15 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Left us to look round was very helpful…
Left us to look round was very helpful and polite we had lady called sammy she was lovely
13 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Andrew made our visit very easy and…
Andrew made our visit very easy and enjoyable experience. He had great knowledge and was very polite and professional. Thank you
13 juni 2026
Antwoord van DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
12 juni 2026
Antwoord van DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Grantham
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
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