Greeted on entering the store. All my questions answered professionally and in a friendly manner. On purchasing was talked through the process whilst having a coffee. Staff member James was a plea... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a really great experience with Reece at DFS when choosing my sofa. From the moment I walked in, he was welcoming, friendly, and genuinely helpful without being pushy. His service was hones... Toon meer
Bedrijf heeft geantwoord
Fantastic from start to finish. James was very friendly, approachable & knowledgeable. James knew when to leave us to consider our choices & knew when to be available when we needed his help. We w... Toon meer
Bedrijf heeft geantwoord
Great customer service, listened to what I wanted and showed me ranges that could meet the measurements that I needed. Even with restricted measurement I still had choice of a few styles and good colo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, Verenigd Koninkrijk
- 0333 999 9840
4,9
Uitstekend
3K reviews
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Antwoord van DFS Furniture - Kettering
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS Kettering
Initially saw sofa on line, went to local Store in Kettering to view. Met in store by Reece who was great, very friendly and empathetic to our needs and displayed a wealth of knowledge and provided a great customer service throughout. We were allowed to take home colour swatches to ensure we could pick right colour to match are existing colour scheme and returned later to store where we where provided cups of tea till Reece was free and again Reece was amazing, had a long chat about the details of the sofa assuring us we were doing the right thing resulting us in ordering our new sofa. Reece and indeed all the staff who looked after us whilst we were waiting for Reece were great, good old Customer Service as it should be. We highly recommend popping into the Kettering store, nicely presented showroom and very friendly knowledgeable people providing great Customer Service. Thanks again DFS Kettering especially Reece.
16 maart 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff very helpful and explained…
Staff very helpful and explained everything we needed to know.
13 maart 2026
Antwoord van DFS Furniture - Kettering
Good Morning Keith,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
James was excellent
James made us feel at ease and allowed us to browse and then sit down to discuss at our pace
13 maart 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good Morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff knowledge and advice was superb…
Staff knowledge and advice was superb and we felt we were given adequate time and space to consider our sofa choice when in store. A brilliant buying experience.
10 maart 2026
Antwoord van DFS Furniture - Kettering
Good morning Claire,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very good and explains everything about…
Very good and explains everything about the product
2 maart 2026
Antwoord van DFS Furniture - Kettering
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Amazing experience and great product…
Amazing experience and great product knowledge . About time we have been given great customer services. Something lacking in business these days.
8 maart 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Kettering
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Nigel was excellent
Nigel was excellent, very clear, very informative. Was a pleasure to deal with
7 maart 2026
Antwoord van DFS Furniture - Kettering
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service.
Lucy was very helpful, professional, polite and informative. The other members of staff at the Kettering branch were also very helpful. There was no rush or pressure. Would definitely recommend the Kettering Branch of DFS to my friends and family.
6 maart 2026
Antwoord van DFS Furniture - Kettering
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Nigel was lovely explaining and took…
Nigel was lovely explaining and took the time to listen and show us what we needed to see. Very good customer service. Nigel is very polite.
24 februari 2026
Antwoord van DFS Furniture - Kettering
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service and Excellent…communication.
Great service and Excellent communication.
Easy purchase .
Plenty of collections made our selection easier.
3 maart 2026
Antwoord van DFS Furniture - Kettering
Good morning Gigi,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reece for salesman of the year 🏆
A very positive experience from start to finish. We received friendly, knowledgeable advice from Reece today. He gave us the space & time to peruse at our leisure. A very successful stress free, pleasant experience. Highly recommend this store & Reece 🙌🏼🙌🏼🙌🏼
3 maart 2026
Antwoord van DFS Furniture - Kettering
Good afternoon Dawn,
We are really grateful for your kind words and for sharing your experience in our store with Reece. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Kettering DFS - Reece 10/10
Reece was honest, knowledgeable, and not 'pushy' when it came to ordering our new sofa. A valuable asset to your Kettering team
22 februari 2026
Antwoord van DFS Furniture - Kettering
Good afternoon Marcus,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Everyone was very helpful in helping us…
Everyone was very helpful in helping us make the right decision for us
2 maart 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
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