DG Cars Reviews 

I phoned to book a taxi we agreed a price. Got another phonecall to say it would be another £12. All because my wife was a wheelchair user. It is illegal to charge extra just because we have a wheelchair

Used DG for journey to Heathrow. Service was excellent, driver was punctual, polite, helpful and courteous. Car was very clean and driving was excellent. On return the driver was waiting for us at Heathrow, the car was clean and again the driver was polite, helpful and drove back to Nottingham very well. Thank you DG, would certainly use them again.

Shamus our driver from East Midlands airport was fantastic.
Never stops talking but had a good laugh on our way home from holiday.
Recommend him highly & hope to travel with him again
Wez & Sam

The taxi was booked to arrive a.s a .p, within 10 minutes the taxi arrived and rung me to let me know the driver was waiting outside my workplace. Driver was polite and took me to where I wanted to be, which was a different stop. No issues at all. It was a very good service.

Booked taxi ahead as catching a train. Car didn’t arrive but seemed to be on its way but it then disappeared. Nothing from dg cars. I called and they said the taxi driver had cancelled. as it was a busy time they initially said it would be 5 mins wait then when didn’t arrive I called again and car hadn’t even been allocated. Car arrived 10 mins before train due so I missed by train. Absolutely terrible customer service. The only decent part was the taxi driver who finally picked me up as he was so nice

I like it when my car arrives on time. I dislike it when am been told the car is 5mins close then is 40mins away and after waiting they cancel your ride leaving you stranded
And I dislike when the car isn’t clean Today I stain myself with my partner after we sat in the car And another trip we had too there was a bad scent in the car aswell . But one thing I like is that they are 24/7 available especially when is emergency. Thanks

It's very unusual for me to take time to put up a review but i felt it necessary on this occasion based purely on the impression left with me by the DG taxi driver who just dropped me at the East Midlands Airport. The driver literally blew me away with his manner and old school gentleman kindness. I didn't have to lift a finger, the gent loaded and unloaded my luggage and even opened the door to let me out on arrival and was super friendly and taught me a shorter route to the airport saving me a quid or so!!! (:). Great experience all round.

Ordered taxi for patient 45 mins & 4 phone calls, all cut off. Then taxi called to say they were waiting, at the wrong hospital!!!! Then told 5 mins. Never turned up. 1 cold frustrated patient. Called another company , there in 5 mins. DG useless & won’t be recommending

Terrible driver stole my bag which I accidentally left the back of the cab,these drivers are ment to be trusted but clearly they are dishonest.

Car never showed up. Not only that car not assigned to the job booked the night before. Train missed as a result.

Tried to call, nobody answers just a useless automated system saying it was looking for a driver….this was after the time I was due to be collected.

You would think that it’s not beyond the skills of a competent developer to add a feature that if there is a risk that a booking can’t be completed they would message you with notice.

When I searched for a driver there were none in my local area, 5 min after I was due to be collected. So hmm maybe if the closest available driver is 10’min away and one hasn’t been assigned within 10min of the booked time, the app (as there doesn’t seem to be a person involved) might start flagging to the waiting perspective passenger that there may be a problem and they may need to consider alternative plans.

A booking 30 min ahead of a booked train, where the journey is less than 10 min feels like a reasonable amount of time to provide a competent company to get you to the station.

Very disappointed and I always leave 5 star reviews for this firm. I booked a Taxi yesterday 14 December around 3pm. I was astonished that the fare had gone up by £3.00 in just a few days as I made the very same journey less than a week ago. I was told that they increase the fares at their busiest times. I thought this would be for Christmas Eve, Christmas Day, Boxing Day, New Years Eve and News Day. I use this taxi firm on a weekly basis but I may now have to try other taxi firms to compare prices.

Great service, always available.

Booked taxi to City Hospital the evening before due to a very early start. Online booking process very easy! (& gives option to pay cash in taxi which I prefer). Taxi arrived bang on time the next morning.

Later booked DG Cars again by telephone to return home & was lucky as driver was already there waiting for the next job! However, from previous experience, was confident they'd get there promptly anyway.

2nd 5-star review for DG Cars in 2 weeks as, service excellent, especially with informative texts as was 1st time.

Would definitely use again & recommend to others.

I've now deleted their App and will not be using them again. They have refused to refund a cancelled trip. Numerous phone calls and followed their instructions to log it officially, they got back to me this morning with a screenshot of a 5* review of a trip I had actually taken and NOT THE ONE I had cancelled!!! Please check out their refund policy very carefully!

Booked via the App, easy transaction and always turn up on time with good and friendly drivers. Used before and will definitely use again. Book with confidence

Booked taxi over telephone. Taxi was on time. Taxi journey was fine. Price was fine. Had no problems or issues.

Booked and paid for a cab online for east Midlands airport to bring us home after a long flight from Cyprus landed at 1am got outside but no DG taxi
Rang the firm but could only get the automated service saying they still haven't located a Driver which is ridiculous as we booked it 2 days in advance
After ringing several times and getting the same response Decided to use the cancel option and get a Uber which duly arrived to get us out of the cold night in minutes, a few days later I drove to thier offices at little tennis st to get my refund but was told I had to email them and explain everything sent the same email 3 days on the row but heard nothing back decided to ring them and see what the delay was surprisingly I was told by the parliament st phone operator that the reason the cab never arrived was because I didn't pay for it argued the toss for a while but couldn't get through to the rude operator that I had proof on my banking app so I rang my bank (Halifax) and they refunded me immediately and said they'll take it from here so all being said the conclusion is I will never use them again and I'd advise others not to. Really disappointing work from the biggest taxi firm in Nottingham a tip to DG get your phone operator some people skills training. HUSSAIN STOP IT

I booked at short the evening before for an early morning journey to the station being let down by another Nottingham taxi company.
They arrived on the time arranged, sending me ab update that they were on their way. Driver was pleasant and helped with my luggage in and out of the boot.

They actually fast and their app it’s easy to use

was fairly easy to order, it arrived within 5 minutes and wasn’t over priced. i paid by card which i had to do through a link. i think an app would make it easier but apart from that they’re pretty good