Used Direct Connect when moving into our new place and it genuinely saved a whole afternoon of being on hold with different providers. Filled in our details once and picked electricity, gas and intern... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It makes thing so much easier. None of the contracts have a lockout period or existing fees attached to them. It’s a pleasure not to have to worry about setting up everything yourself and getting a... Toon meer
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Only one of the three utilities from my previous place was disconnected, the other two kept going for a week after I moved out. Fortunately the utility company was willing to disconnect them for me... Toon meer
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I explained to your representative tat my wife is a complete invalid and is complteley paralysed down one side and that I could not spend much time speaking to him. This was like water off a duck's ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Direct Connect
Geschreven door het bedrijf
The Ultimate Moving Solution: Direct Connect
Stress-free Connections: With just one phone call, Direct Connect's expert team will connect you to market-leading suppliers for Electricity, Gas, Phone, Broadband, and even Pay TV. Save time, effort, and stress by letting Direct Connect manage your utilities.
Comprehensive Moving Services: Direct Connect also offers Removalist and Cleaning Services tailored to your needs, ensuring a smooth and hassle-free transition into your new home.
Trusted and Endorsed: Endorsed by the Real Estate Institutes of New South Wales (REINSW) and Queensland (REIQ), you can trust Direct Connect as your preferred moving service provider.
About Direct Connect
Since 2004, Australian-owned Direct Connect has helped over 1 million households with their moves. Direct Connect is a no-obligation service that will save you time and make your move easier. Covering moves across most of Australia (excluding within or to: WA, NT & TAS), they partner with top Real Estate Agents and multiple service providers to ensure a seamless moving experience. Trust Direct Connect to simplify your next move.
Always on Guarentee
Guarenteed Elec/Gas Connections by Move-In Date*
We guarantee that when you connect with one of our leading electricity and gas suppliers, your services will be connected on your chosen move-in date*
If it is not connected by move-in day, we will ensure it is sorted out and cover reasonable out-of-pocket expenses resulting from any delay!
*The Always On Guarantee terms form part of our full Terms and Conditions.
Contactgegevens
570 Church Street, 3121, Cremorne, Australië
- 1300 664 715
- info@directconnect.com.au
- www.directconnect.com.au
4,0
Goed
297 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ecerything was pretty clear and easy to…
Everything was pretty clear and easy to undestand and they connect my power and gas on the day I asked, very easy and without problems.
29 mei 2025
Antwoord van Direct Connect
Hi Robson,
This is exactly what we want for our customers - clear, easy, and stress-free! Moving comes with plenty to think about, so we’re happy we could take care of these for you.
All the best,
Dawn - Direct Connect
They hooked up electricity & wifi for…
They hooked up electricity & wifi for me. They found best deal for myself & family. I hooked up gas myself through another company as I didn’t realise we were on Lpg.
9 mei 2025
Antwoord van Direct Connect
Hi Janayah M,
We're so glad to hear we could help! Making moving easy is what we're all about, and it's great to know your electricity and WiFi setup went smoothly.
Gas connections can sometimes be tricky, especially with LPG, but we hope everything is sorted now. If you ever need assistance in the future, just let us know - we’d be happy to help again
Regards,
Dawn - Direct Connect
Sales person refused to listen to me…
Sales person refused to listen to me when I said I only need electricity. I had to turn down additional services and options 10+ times.
Even when I repeatedly stated ONLY electricity I would then be asked if I wanted moving assistance (or another service).
Completely failed to listen to me.
30 april 2025
Antwoord van Direct Connect
Hi Anonymous,
We regret you felt unheard during your interaction. While additional services are briefly mentioned, customer preferences are always respected. In this case, they were raised twice, and once declined, the conversation moved forward.
Your feedback is appreciated, and we will continue to ensure a customer-first approach. If there's anything further we can do, please let us know.
Regards,
Dawn - Direct Connect
The worst service I've ever had
The worst service I've ever had. Your phones kept disconnecting on me, I could even hear your operators getting frustrated. I tried my phone in multiple places and it works fine with everyone else I call.
You signed up my electricity fine however I'm now being contacted by origin who are trying to connect a completely different address to has in my name.
You still haven't connected my water so I've had to do this myself. Probably because your phone lines are so bad.
I do not recommend your services to anyone and anyone who asks I'm telling them to activity avoid you and just book their own power, gas and water.
14 mei 2025
Antwoord van Direct Connect
Hi Mu,
We truly apologise for any frustration experienced and appreciate your feedback. After reviewing the interaction, improvements are being made, including addressing the phone issues with the team.
Efforts were made to assist with the water connection, and address details were confirmed multiple times to ensure accuracy.
Providing a seamless service is always the goal, and we regret that this wasn’t your experience. If there’s anything that we can do, please reach us at info@directconnect.com.au - we’d love to help.
Regards,
Dawn - Direct Connect
Absolutely useless
14 mei 2025
Antwoord van Direct Connect
Hi Daniel J,
We genuinely care about every customer and always strive to provide the best experience. Our commitment is to ensure every customer is satisfied, so we’ve reviewed your interaction with that in mind.
If there’s anything more we can do or something we may have missed, we’d really appreciate the opportunity to make it better. Please reach out to us at info@directconnect.com.au, and we’ll do everything we can to help.
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Chanakarn,
Thank you! We're glad you had a great moving experience with us.
All the best,
Dawn - Direct Connect
I was very happy with the help that I…
I was very happy with the help that I received with connecting services at the new rental I moved in to! Quick, easy, covered everything - very good service!
10 april 2025
Antwoord van Direct Connect
Hi Customer,
Thanks so much for your feedback! This is exactly the kind of seamless experience we aim for, so we're thrilled to hear your move was smooth and hassle-free. If you ever need a hand again, we’re here to help.
All the best with your new home!
Regards,
Dawn - Direct Connect
Provider is not Cheaper
Provider which they suggest / recommended was higher in cost while Other Provider are available which are cheaper in respect to daily charges and usage charges. They should consider customer before providing any suggestion.
7 maart 2025
Antwoord van Direct Connect
Hi Ali,
Moving can be stressful, so our aim is to get your essential services set up quickly—allowing you to focus on settling into your new home.
Every household has different needs, and plan suitability depends on factors like meter setup, location, and energy usage. That’s why we offer no lock-in contracts, giving you the flexibility to explore other options once you’re settled to find a plan that works best for you.
If you ever need guidance, we’re here to help. Feel free to reach out info@directconnect.com.au
Regards,
Dawn - Direct Connect
fast and effective
11 april 2025
Antwoord van Direct Connect
Hi Sussan,
Thanks for your feedback! We know how important it is to make moving as smooth and efficient as possible, so we’re delighted to hear we could help. Hope the rest of your move went well and that you’re settling in comfortably.
Best regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Jiameng,
We appreciate your kind words. Helping make moves easy and stress-free is what we’re all about. Thanks for sharing your experience!
Kind regards,
Dawn - Direct Connect
You gave me the wrong rates for AGL…
You gave me the wrong rates for AGL energy.
AGL advised with in one day of commencing the service.
16 april 2025
Antwoord van Direct Connect
Hi Gaye Jack,
Thank you for your feedback. We’ve looked into this and confirmed that the rates we provided align with AGL’s information at the time of your signup.
If you have any questions, please don’t hesitate to reach out - we’re happy to help. Hope your move went smoothly and you’re settling in well.
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Hewa,
That’s fantastic to hear! Thank you for your kind words - we truly appreciate it. All the best with your new home.
Regards,
Dawn - Direct Connect
It was connected straight away and they…
It was connected straight away and they were very helpful and explained everything to me
8 april 2025
Antwoord van Direct Connect
Hi Kerry,
That’s awesome to hear! We love making things simple, so it’s great that everything was connected straight away and explained clearly. If you ever need a hand again, we’re always here to help.
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Alan,
We really appreciate your feedback. It’s fantastic to hear everything was handled smoothly and on time. Making moving easy is exactly what we aim for. All the best with settling in!
Regards,
Dawn - Direct Connect
The Moving process was not too hard…
The Moving process was not too hard thanks to Direct Connect.
7 april 2025
Antwoord van Direct Connect
Hi Roddy,
We’re so glad we could help make your move easier! Thanks for taking the time to share your experience - we really appreciate it.
Regards,
Dawn - Direct Connect
Very friendly and helpful staff got…
Very friendly and helpful staff got everything sorted
21 februari 2025
Antwoord van Direct Connect
Hi Sean Joel,
That’s great to hear! We know moving can be stressful, so we’re glad our team could help get everything sorted. Thanks for sharing!
All the best,
Dawn - Direct Connect
Took all the stress out of moving
Very helpful service. Definitely took the stress out of moving.
24 maart 2025
Antwoord van Direct Connect
Hi Leanne,
We understand how stressful moving can be, so it’s great to hear we were able to help make the process easier for you. All the best as you settle into your new home - may it quickly become your happy place!
Warm regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Alan,
Thank you so much for your kind review! Making moving easier is what we're all about, and it's great to know we could help. We hope you’re settling in nicely and enjoying your new space.
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Md Hasibul,
Thank you for your kind words! It’s great to know you’re happy with our service in helping you move into your new home. We hope you’re settling in comfortably.
All the best,
Dawn - Direct Connect
Great support
Great support, but didn't provide details of connections via email, as agreed on phone.
11 maart 2025
Antwoord van Direct Connect
Hi Anakha,
Thank you for taking the time to share your experience with us. We're so pleased to hear you appreciated our support. We've arranged for a new welcome pack to be resent, and one of our team members will be in touch shortly to help with anything you need.
Regards,
Dawn - Direct Connect
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