It makes thing so much easier. None of the contracts have a lockout period or existing fees attached to them. It’s a pleasure not to have to worry about setting up everything yourself and getting a... Toon meer
Bedrijf heeft geantwoord
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Using Direct Connect made the move less stressful in not having to worry about contacting service providers it was all done for you. The staff member I dealt with was extremely helpful, courteous and... Toon meer
Bedrijf heeft geantwoord
I explained to your representative tat my wife is a complete invalid and is complteley paralysed down one side and that I could not spend much time speaking to him. This was like water off a duck's ba... Toon meer
Bedrijf heeft geantwoord
Only one of the three utilities from my previous place was disconnected, the other two kept going for a week after I moved out. Fortunately the utility company was willing to disconnect them for me... Toon meer
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Bedrijfsgegevens
Info over Direct Connect
Geschreven door het bedrijf
The Ultimate Moving Solution: Direct Connect
Stress-free Connections: With just one phone call, Direct Connect's expert team will connect you to market-leading suppliers for Electricity, Gas, Phone, Broadband, and even Pay TV. Save time, effort, and stress by letting Direct Connect manage your utilities.
Comprehensive Moving Services: Direct Connect also offers Removalist and Cleaning Services tailored to your needs, ensuring a smooth and hassle-free transition into your new home.
Trusted and Endorsed: Endorsed by the Real Estate Institutes of New South Wales (REINSW) and Queensland (REIQ), you can trust Direct Connect as your preferred moving service provider.
About Direct Connect
Since 2004, Australian-owned Direct Connect has helped over 1 million households with their moves. Direct Connect is a no-obligation service that will save you time and make your move easier. Covering moves across most of Australia (excluding within or to: WA, NT & TAS), they partner with top Real Estate Agents and multiple service providers to ensure a seamless moving experience. Trust Direct Connect to simplify your next move.
Always on Guarentee
Guarenteed Elec/Gas Connections by Move-In Date*
We guarantee that when you connect with one of our leading electricity and gas suppliers, your services will be connected on your chosen move-in date*
If it is not connected by move-in day, we will ensure it is sorted out and cover reasonable out-of-pocket expenses resulting from any delay!
*The Always On Guarantee terms form part of our full Terms and Conditions.
Contactgegevens
570 Church Street, 3121, Cremorne, Australië
- 1300 664 715
- info@directconnect.com.au
- www.directconnect.com.au
4,0
Goed
297 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Direct Connect
Hi Charlee,
So glad the team could help! Making moving easier is what we’re all about! Really appreciate you taking the time to leave a review, and hope you’re getting nice and settled in the new place.
Cheers,
Dawn - Direct Connect
Jack was very helpful in helping me…
Jack was very helpful in helping me make choices for a power company when I needed to move. He explained in detail what needed to be done and walked me through the process.
9 juni 2025
Antwoord van Direct Connect
Hi S. Lavelle,
This is so great to hear, thank you! We're really glad Jack could help you feel confident in your choices and make the process easier. I'll be sure to pass on your kind words - he'll be happy to hear that!
All the best,
Dawn - Direct Connect
Direct connect was very helpful in…
Direct connect was very helpful in getting my connection done.
12 juni 2025
Antwoord van Direct Connect
Hi Onkar,
We're glad we could make that part of your move easier! If you ever need a hand with anything else in the future, just reach out - we're always happy to help.
Thanks,
Dawn - Direct Connect
The operator was very patient and…
The operator was very patient and helpful in guiding us through the process which went really well well.
3 april 2025
Antwoord van Direct Connect
Hi Bernard A,
Thanks so much for the lovely feedback! We’re really glad we could help make things easier - it’s exactly what we’re here for. Hope the rest of your move went smoothly and you’re settling in well.
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi 458628,
That’s fantastic to hear! It sounds like you got just the kind of support we aim for. Thanks for sharing your experience and taking the time to leave feedback. We’ll make sure the team hears about it.
All the best,
Dawn - Direct Connect
Very helpful knowledgeable gentleman I…
Very helpful knowledgeable gentleman I dealt with
16 juni 2025
Antwoord van Direct Connect
Hi Deborah Nicoll,
Really glad to hear you had a positive experience with our team. It sounds like you were in good hands! I’ll be sure to pass your feedback on.
Hope you’re settling in well!
Regards,
Dawn – Direct Connect
Helped assess Suppliers
Helped with consider a range of suppliers and get them signed up quickly.
5 juni 2025
Antwoord van Direct Connect
Hi Barry,
Great to hear we could help you weigh up your options and get everything sorted quickly. That’s exactly what we’re here for - straightforward, no-fuss support when you need it. Hope the rest of your move went smoothly and that you’re settling in well.
Cheers,
Dawn - Direct Connect
No interruptions
As a company it is good
As far as one on one it's very difficult understanding what the "Reps" are very hard to understand what they are saying due to the strong accent and not being able to speak English properly
2 juni 2025
Antwoord van Direct Connect
Hi Patricia A,
Thanks for your kind words - it's great to hear your overall experience was positive. We appreciate your feedback on communication. Every interaction matters to us, so we’re always working on ways to make the experience clearer and more supportive for everyone.
All the best,
Dawn - Direct Connect
I am not being able to login my Red…
I am not being able to login my Red Energy Account.
The installation was good.
8 mei 2025
Antwoord van Direct Connect
Hi Dominik Dalila,
We're glad we could help with your move! Settling in can come with a few hurdles, so if you're having trouble logging into your Red Energy account, their team should be able to assist. You should have received their contact details via email or post, and their friendly staff will be happy to guide you through the process.
Best wishes,
Dawn – Direct Connect
Very helpful and informative since it's…
Very helpful and informative since it's my first time to move from a new place.
23 april 2025
Antwoord van Direct Connect
Hi Villie Kirby,
Moving for the first time can feel overwhelming, so we're glad we could make the transition easier for you. Hope you're settling in and enjoying your new space!
All the best,
Dawn - Direct Connect
Jennifer was great
Jennifer was great , very efficient, had all the information I needed and made it all very simple and straightforward
20 mei 2025
Antwoord van Direct Connect
Hi Renae I,
Thank you! Jennifer and the whole team work hard to make moving as easy and informative as possible, so we’ll be sure to pass your kind words along. Hope your move went well and you're all settled in by now.
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Hassan,
Thanks for your feedback! We’re happy we could help, and it’s fantastic to hear you had a great experience with us.
All the best,
Dawn - Direct Connect
Convenient
So convenient and took the stress out of moving. All sorted before moving day. Loved it. Would highly recommend
15 mei 2025
Antwoord van Direct Connect
Hi Karla,
This is exactly the kind of experience we aim for - making moving easier and stress-free. We’re so glad everything was sorted before your move, and we truly appreciate your recommendation.
Hope you're settling in well!
Regards,
Dawn - Direct Connect
Lovely service
Had no issues with the service - only that the phone call to set everything up was slightly difficult due to the phone operator having a very thick accent that was hard to understand at times. Thanks so much!!
20 mei 2025
Antwoord van Direct Connect
Hi Ella,
Thanks for your kind words! I'm glad to hear you had a positive experience with us. I appreciate your feedback on communication - it’s something we take seriously and are always looking to improve.
Hope your move went smoothly and that you’re settling in well!
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Tracie A,
We know how important it is to have a smooth, hassle-free experience, so it’s great to hear that everything was taken care of efficiently for you. Thanks for choosing us - we hope the rest of your move has gone smoothly!
Regards,
Dawn
Antwoord van Direct Connect
Hi Kim Hoang,
Thanks so much for your kind words. We're thrilled to hear we could make your moving experience easier. Wishing you all the best as you settle into your new home!
Regards,
Dawn - Direct Connect
This was the first time I used Direct…
This was the first time I used Direct Connect. The process was simple and the outcome was perfect without any hassle.
14 mei 2025
Antwoord van Direct Connect
Hi Karina R Friend,
What a great first experience! Moving should be easy and stress-free, and we’re so glad we could be part of making that happen for you. All the best with settling into your new home!
Regards,
Dawn - Direct Connect
Won't let me log in
22 mei 2025
Antwoord van Direct Connect
Hi Stephen,
Thanks for your feedback. Direct Connect doesn’t require a login for our services, but we’d love to understand more about your experience and assist in any way we can. Please reach out to our team on info@directconnect.com.au, or call 1300 664 715 so we can help resolve any concerns.
Regards,
Dawn - Direct Connect
Customer service good, options/support/offerings limited
Customer service was good and they were helpful. However, due to nature of what companies DirectConnect have access to or partnerships with, they were limited in how they could assist me. You couldn’t disconnect iiNet or ActewAGL for me. You also couldn’t connect me with Belong, which is who I wanted to transfer to for NBN. Instead your offer was with Aussie broadband, which isn’t a company I wanted to transfer to. So customer service nice. Actual options you could offer me were limited, so I still had to contact multiple services to connect and disconnect
15 mei 2025
Antwoord van Direct Connect
Hi Courtney,
Thanks for sharing your experience with us. We know moving comes with a lot to juggle, so our goal is to make things easier by partnering with trusted providers and keeping the process simple. While we may not cover every service, we’re always looking for ways to improve and offer the best possible options. We really appreciate your feedback and hope your move has gone smoothly.
Wishing you all the best as you settle in!
Regards,
Dawn – Direct Connect
Ecerything was pretty clear and easy to…
Everything was pretty clear and easy to undestand and they connect my power and gas on the day I asked, very easy and without problems.
29 mei 2025
Antwoord van Direct Connect
Hi Robson,
This is exactly what we want for our customers - clear, easy, and stress-free! Moving comes with plenty to think about, so we’re happy we could take care of these for you.
All the best,
Dawn - Direct Connect
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