Used Direct Connect when moving into our new place and it genuinely saved a whole afternoon of being on hold with different providers. Filled in our details once and picked electricity, gas and intern... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It makes thing so much easier. None of the contracts have a lockout period or existing fees attached to them. It’s a pleasure not to have to worry about setting up everything yourself and getting a... Toon meer
Bedrijf heeft geantwoord
Only one of the three utilities from my previous place was disconnected, the other two kept going for a week after I moved out. Fortunately the utility company was willing to disconnect them for me... Toon meer
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I explained to your representative tat my wife is a complete invalid and is complteley paralysed down one side and that I could not spend much time speaking to him. This was like water off a duck's ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Direct Connect
Geschreven door het bedrijf
The Ultimate Moving Solution: Direct Connect
Stress-free Connections: With just one phone call, Direct Connect's expert team will connect you to market-leading suppliers for Electricity, Gas, Phone, Broadband, and even Pay TV. Save time, effort, and stress by letting Direct Connect manage your utilities.
Comprehensive Moving Services: Direct Connect also offers Removalist and Cleaning Services tailored to your needs, ensuring a smooth and hassle-free transition into your new home.
Trusted and Endorsed: Endorsed by the Real Estate Institutes of New South Wales (REINSW) and Queensland (REIQ), you can trust Direct Connect as your preferred moving service provider.
About Direct Connect
Since 2004, Australian-owned Direct Connect has helped over 1 million households with their moves. Direct Connect is a no-obligation service that will save you time and make your move easier. Covering moves across most of Australia (excluding within or to: WA, NT & TAS), they partner with top Real Estate Agents and multiple service providers to ensure a seamless moving experience. Trust Direct Connect to simplify your next move.
Always on Guarentee
Guarenteed Elec/Gas Connections by Move-In Date*
We guarantee that when you connect with one of our leading electricity and gas suppliers, your services will be connected on your chosen move-in date*
If it is not connected by move-in day, we will ensure it is sorted out and cover reasonable out-of-pocket expenses resulting from any delay!
*The Always On Guarantee terms form part of our full Terms and Conditions.
Contactgegevens
570 Church Street, 3121, Cremorne, Australië
- 1300 664 715
- info@directconnect.com.au
- www.directconnect.com.au
4,0
Goed
297 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Direct Connect
Hi Anthony,
Thanks for your feedback! We're glad our team could assist you. If you ever need support, we're here to help.
Regards,
Dawn
Never heard from anyone did it myself
11 april 2025
Antwoord van Direct Connect
Hi Shane,
It looks like we spoke to you in February to arrange your electricity connection. Our team is always here to assist with service setup, and we’re happy to clarify any details if needed. If you have any concerns or would like to discuss your experience further, please don’t hesitate to reach out.
We appreciate your review and value your time.
Kind regards,
Dawn
Easy no fuss
21 maart 2025
Antwoord van Direct Connect
Hi Mary-Ann,
Thank you for your review! We're happy to hear your experience with us was smooth and hassle-free - that’s exactly the level of service we aim to deliver every time. Wishing you all the best in your new home.
Regards,
Dawn
Terrible service
Terrible service. They were suppose to set up all my utilities for when I moved in, when I arrived my power, gas or anything was ready to go. I was without power for 1 day and after only calling so many times with Original, direct connect and other providers only then I was able to get the power on.
I don’t recommend anyone to use this service and to go directly through the service providers.
13 februari 2025
Antwoord van Direct Connect
Hi Olly,
Thank you for your feedback - we’re really sorry to hear this, and it’s absolutely not the experience we aim for. Our Always on Guarantee ensures that, as long as the connection requirements are met, the lights will be on when you move in. In rare cases where delays occur due to retailer processes, we work closely with providers to resolve them as quickly as possible. You can find more details on our website: https://www.directconnect.com.au/
We appreciate your time and review - it helps us learn and refine our process to ensure every move is smooth and hassle-free.
Regards,
Dawn
Horrible experience
Hello, I had scheduled to have my electricity turned on today. Since I was moving, I went down in the car to get my bags to put in the apartment. When I got to the apartment, there was a note saying that they would go to the house, but they didn't call me or anything. I spent the whole afternoon trying to talk to someone to turn my electricity on, without success. It was rescheduled to turn it on tomorrow and I still have to pay a fine of $185, even though I was at home and only went down to get my bags to go up. I'm at home without any power. My experience was horrible!
7 april 2025
Antwoord van Direct Connect
Hi Yago,
Thank you for sharing your experience. We always strive to provide the best service, so we’re sorry yours didn't turn out as expected. While electricity connections are managed by industry partners, we work hard to ensure the process is as smooth as possible.
We appreciate your feedback and remain committed to continually improving the experience for all customers.
Regards,
Dawn
Full Service Connection
The electricity and internet connection was smooth and seamless. The gas connection was a disaster that Direct Connect just walked away from leaving me to engage directly with Origin Energy which took almost a month to get an account. This is a direct contradiction to a concierge service.
6 februari 2025
Antwoord van Direct Connect
Hi Charles,
Thank you for your feedback! We’re delighted to hear that the electricity and internet setup met your expectations - it’s always our goal to provide seamless service. However, we’re sorry to learn that the gas connection fell short of the experience we promised. Your feedback is essential in helping us refine our processes and improve, ensuring we can serve you better moving forward.
If there’s anything else you need, please don’t hesitate to reach out.
Regards,
Dawn
At the time I spoke to your…representative
At the time I spoke to your representative I was told you would transfer my electricity and my Aussie Broardband over from 10 wesley Ave Port Macquarie to my new rental at 2/8 Ackroyd St Port Macquarie. Power transfer fine but nothing done about transferring Aussie broad band and after contacting them we've now been without internet for 4 days waiting to be connected. Very upset at this none action considering I was told they are your partners!!!
4 februari 2025
Antwoord van Direct Connect
Hi Donald,
Thank you for bringing this to our attention. We understand there’s been an issue regarding the transfer of your Aussie Broadband account. While our staff provided the necessary information, we recognise that additional clarification is needed. A member of our team will reach out shortly to assist you further.
For your privacy and security, we kindly ask that you edit your review to remove any personal information.
Kind regards,
Laura, Direct Connect
Antwoord van Direct Connect
Hi Sue,
Thanks for your review! We're glad we were able to help make your move easy.
Cheers,
Laura, Direct Connect
GOOD WORK DONE
23 januari 2025
Antwoord van Direct Connect
Hi Omkar,
Thank you for your review! We're glad you found our service useful for your move.
Cheers,
Laura, Direct Connect
It is working as I expected.
3 januari 2025
Antwoord van Direct Connect
Hi Tiago,
Thanks for leaving us a review! All the best with the rest of your move.
Cheers,
Laura, Direct Connect
Antwoord van Direct Connect
Hi Tammy,
Thank you for your review! We're thrilled your experience was fast and helped make your move easy.
Cheers,
Laura, Direct Connect
Antwoord van Direct Connect
Hi Kathy,
Thanks for leaving us a review! We're so glad our range of moving services helped you with your move.
Cheers,
Laura, Direct Connect
Positive review of employee
I was on the phone with Pruthvi alahakoon for about an hour- he was super super helpful and patient with me (just a girl) because I didn’t understand most of the technical stuff. He was able to help me sort out the correct plan and help me to understand what was going on.
23 januari 2025
Antwoord van Direct Connect
Hi Dayle,
Thank you so much for the review! It's great when we're able to play a part in making someone's move easy.
Cheers,
Laura, Direct Connect
Good service
20 januari 2025
Antwoord van Direct Connect
Hi Zhuo,
Thank you for your review! We're glad you found our service useful for your move.
Cheers,
Laura, Direct Connect
Telephone call
I found it difficult to understand the person I spoke to she spoke very fast and had an accent. I asked her to slow down so that I could absorb what she was explaining but it didn't make a difference. I explained that I am 82 and it takes longer to process information.
20 december 2024
Antwoord van Direct Connect
Hi Diane,
Thank you for sharing your experience with us, this feedback is really valuable and helps us improve our service. We'll review the call you had with our team to assess any future opportunities for improvement.
Kind regards,
Laura, Direct Connect
Antwoord van Direct Connect
Hi Ejime,
Thank you for your kind words! We hope the rest of your move goes smoothly.
Cheers,
Laura, Direct Connect
Knowledge and customer service
11 januari 2025
Antwoord van Direct Connect
Hi Cathy,
We appreciate your review! Thank you for rating our service 5 stars.
Happy Moving!
Laura, Direct Connect
Antwoord van Direct Connect
Hi Leonard,
Thanks for taking the time to leave a review! All the best with your move.
Cheers,
Laura, Direct Connect
thanks for someone translate for me
thanks for someone translate for me. That really helps me a lot.
15 januari 2025
Antwoord van Direct Connect
Hi Zihan,
Thank you for your review! We are glad we were able to make connecting your new home easy.
Kind regards,
Laura, Direct Connect
Awesome service and easy to use can’t…
Awesome service and easy to use can’t thank you enough for the support and help
31 december 2024
Antwoord van Direct Connect
Hi Louise,
Thank you for leaving us a great review! We're thrilled we were able to help make your move easy.
Cheers,
Laura, Direct Connect
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