DirectNine United Kingdom Reviews 

Hello there. We recently bought a Speakman Anystream shower head from Direct Nine. Soon after purchase I became a little concerned as I couldn't seem to clarify even a ball park delivery date. This was compounded by reading some reviews which I would describe as being "mixed". However, the item did arrive and I have to say, so far, all is well. I have yet to actually fit and use the shower head, but it arrived in perfect condition and is as described. Fingers crossed for the function, but Direct Nine came through with the supply.

Product is great. Could have done with a bit more updating between order being placed and delivery.

Shocking service, item had taken weeks to arrive, when it did arrive it's the wrong plug adapter for the UK.
I am wanting to return this item but finding it quite difficult as they don't do return labels ???
They are offering me a discount or a voucher, absolutely not.
I am and have been requesting a full refund now for weeks.
I will be contacting RIP of Britain and watch dog if this continues.

Good product with excellent delivery.

I ordered a shortwave radio from DirectNine in December 2023. Although the company uses a uk domain name, I believe they are based in India. If I had known this at the time I probably wouldn’t have placed an order with them.

There was some delay in dispatching the item, but after sending a few messages to the company, it eventually arrived. As I received exactly what I had ordered and got replies to my messages, I have given a two star rating. But, it’s what subsequently occurred that has left me questioning whether DirectNine are actually involved in some kind of scam.
Two things happened a few months after placing the order with DirectNine. Although I don’t know for certain if the first one was directly connected to DirectNine, the second one most definitely was.
Early this year I got a phone call from my bank asking about three transactions that had apparently been placed that day. I was able to confirm that they were all fraudulent. All of them originated from the US and I know that the radio was dispatched to me from the US. This led to a lot of hassle, as my bank card had to be cancelled.
The second thing occurred a few months ago when I started to receive frequent messages regarding the delivery of items, which I was supposed to have ordered despite not having placed any orders. These purportedly came from different companies, but a few had variations of the name DirectNine. In each case I was being asked to click a link to track the delivery. I started to get really suspicious when I noticed that the order number was exactly the same as the one on my DirectNine Order from December 2023. I contacted DirectNine about these messages and in fairness I did get a reply to my messages. When they finally acknowledged the connection with DirectNine which was indisputable, all they said was that it must have come from one of their delivery partners and that they had no control over that. I said that I was considering taking action regarding an investigation into what appeared to be some kind of online fraud. Then, just as suddenly as all the messages started appearing, they all stopped.
Draw your own conclusions.

Excellent service, I actuallly cancelled my order due to an ordering error on my part. Directnine were super responsive and organised my refund very quickly. Very impressed with the customer service

I needed a bible i could take out with me,And this portable bible does eavery thing i require,So i am very happy with it,i will warn outher people if you get a ,email saying you have to pay extra postage,Don't as this is a scam using DHL deliverys,They will put a picture of a packet to fool you,Just thought i would warn you.🙏🇬🇧

Everything went well, good communication.

The item I bought from you was really cheap & affordable as a new item. Very pleased with my purchase.

My product arrived in perfect condition and works great. It was shipped from the USA and still got here in no time at all. I am very happy with the purchase 😄👍
I was concerned during the purchase process as although I received a tracking number I did not know who the courier was. Also I had no idea this product was being shipped from overseas as the website in the UK has the company name as DirectNine United Kingdom. The final issue I’ve had are a number of e-mails using the directnine order number as the subject that are clearly Spam and link to Spam websites when you follow the links for shipping updates.
I called and spoke to Bhagyalaxmi. She was very helpful, reassured me and gave me the courier details and a screenshot of the tracking status.
The item I purchased was not available in the UK so if I was looking for something similar in the future I would order from them again.

Do not use this company as it is a scam. We ordered a pack of 25 fobs and received 1 as they are showing the photo shows 1. The description was a pack of 25. We have also been asked to pay more for postage which is also a scam

Placed order now requesting delivery money even though delivery was paid at time of purchase. No contact detail to complain. Avoid

Did the job, good price and easy ordering

Product arrived in perfect condition and in good time considering it was shipped from USA. 💯% happy

DO NOT ORDER FROM HERE!! SCAM COMPANY! They will not ship your items or refund you, I purchased something nearly 2 weeks ago before reading the reviews and as soon as I did check the reviews the day after it was nothing but bad so tried my luck with ringing them up to cancel the order knowing full well it's never going to arrive and some foreigner in a house with a baby screaming answered the phone and said they would cancel my order an ill get confirmation to which I didn't, a few days later I emailed them and they said they cancelled it had no recognition of my previous cancellation an phone call and still over a week later no refund, this company is a joke and headquarters is in Mumbai that alone should be big enough of a red flag for anybody to realise something is not right, do not order from this site unless you want stress and to reclaim ur money from the bank and get involved with the police absolute disgrace of a company

Exercise extreme caution - Your personal, delivery, and payment data may not be safe.

Since purchasing through this website just once (Product was received several
Months ago and was described) - I am now inundated with scam parcel and order despatched emails trying to get me to click on bad links. I know it was a direct result of interaction with this business because the information in the scam emails matches the previous completed order.

The scam emails come from a variety of email addresses and domains, however they all quote my previous DirectNine order number and delivery address.

Perhaps this company is legitimate - but my experience suggests at the very least that this business has a data breach, malware, or has been hacked.