Direct Specs Reviews 

448
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

I went into the Burton branch wanting to reglaze my Ray Bans with varifocal, polarised transition lenses. Jenny researched the very best option for me so I placed the order and my glasses were ready t... Toon meer

Beoordeeld met 5 van de 5 sterren

Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . . I deci... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased my glasses online last November but at the weekend the arm broke off! I emailed the company straight away and sent them in the post Monday evening. By Wednesday lunchtime they were delive... Toon meer

Beoordeeld met 5 van de 5 sterren

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheid en medisch

Informatie afkomstig van verschillende externe bronnen

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

448 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(448)

58 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Faultless

Excellent easy fast service as usual 👌. Never had a problem in any dealings with the company and do and will continue to use them.

24 november 2023
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Antwoord van Direct Specs

Hi Frank, thanks for this kind review!

Beoordeeld met 5 van de 5 sterren

Well worth a visit.

Very pleased with the service I received from Gary at the Shirley store.
I chose thinned varifocal reactolite lenses with a designer frame and saved around £100 on the price I had been given by Specsavers. Having worn them for a few days I am extremely happy with the all round vision.
A great range of frames and all lense costs are clearly displayed.
My friend had recommended Direct Specs and I am happy to do the same.

29 november 2023
Review zonder uitnodiging
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Antwoord van Direct Specs

Hello Janet, thank you for your lovely review, we're delighted to hear you've made a big saving by choosing Direct Specs! Your comments have been passed to Gary who is delighted with your generous feedback.

Beoordeeld met 5 van de 5 sterren

Excellent Service

Very helpful staff and delighted with service received by Sarann at Wolverhampton branch today when I visited for advice regarding repair for long distance glasses. She went above and beyond to repair my glasses whilst I wait for a replacement to be ordered.
Have used Direct Specs for a number of years and would definitely recommend; Wide choice of frames, fast processing/notication of collection and excellent customer service.

1 december 2023
Review zonder uitnodiging
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Antwoord van Direct Specs

Hi Fergus, thanks for your review. Your kind comments have been passed on to Sarhan at our Wolverhampton branch!

Beoordeeld met 5 van de 5 sterren

Easy to order website

Easy to order website. Fast delivery. Good quality frame and good fit. Very affordable.

15 november 2023
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Antwoord van Direct Specs

Hello, Sheila. Thank you for reviewing our internet service, great to hear you are pleased with your new specs!

Beoordeeld met 5 van de 5 sterren

A great place to get your glasses

The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a store. Probably a better option you can get to see the frames and feel how they fit and how much they weigh! This Direct Specs store is just outside the main shops in Blackheath, it's never too busy and has parking spaces and a good selection of frames. It worked out cheaper than Specsavers and I'm delighted with my new glasses. Will definitely use them again.

15 november 2023
Review zonder uitnodiging
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Antwoord van Direct Specs

Hi Gordon, thanks for this fantastic review! We're pleased to hear you've had a positive experience in store at our Halesowen branch and found the specs best suited to your style and prescription!

Beoordeeld met 5 van de 5 sterren

GIVE IT A GO

This is best place you could buy your specs . Best prices, the gentleman at the reception gives you the best service without any complaints. If you decide to use this place for your new specs ( I recommend you do ) and then you can find a better service the please let me know. YOU WONT BE DISAPPOINTED.

15 november 2023
Review zonder uitnodiging
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Antwoord van Direct Specs

Hello, Jaspaul! Thank you for your review, we've passed your kind comments to our team at Shirley. We look forward to serving you again in future!

Beoordeeld met 5 van de 5 sterren

Topbanana

Helpful, fast, good product.

10 november 2023
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Antwoord van Direct Specs

Hi, Anthony. Thanks for your kind review of our internet service!

Beoordeeld met 2 van de 5 sterren

Not what I expected…

Glasses ok but supposedly light tint which is impossible to notice. I’ve ended up with overpriced reading glasses…

9 november 2023
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Antwoord van Direct Specs

Sorry to hear you are unhappy with your purchase. As advertised, the tint you requested was the 15% grey, which will has a very modest gradient. If you'd like to get in touch via sales@directspecs.co.uk, we can look to re-glaze your glasses with a more pronounced tint.

Beoordeeld met 5 van de 5 sterren

Lovely friendly service

Lovely friendly service
Would definitely recommend a visit.
Great service and value for money.
Many thanks 😊

4 november 2023
Review zonder uitnodiging
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Antwoord van Direct Specs

Hello Catherine, thank you for your lovely review - we really appreciate your feedback!

Beoordeeld met 5 van de 5 sterren

Easy process and great service!

Easy to order online with current prescription.
Kept in touch via email with progress of my order.
Collection was simple and glasses were exactly what I needed.

25 oktober 2023
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Antwoord van Direct Specs

Hi, Karen. Thanks for your kind review, we're pleased to hear you're had a positive experience of our click and collect service.

Beoordeeld met 5 van de 5 sterren

I went to Direct Specs on recommendation

I went to Direct Specs in Shirley on recommendation from someone who had previously had a good service from them. I found the staff incredibly helpful, friendly and professional.
I placed an order for a reglaze at a cost of £25 which I thought was very good value. When I went to collect my glasses unfortunately the prescription was incorrect - there had been one number error on my prescription. The lady serving me apologised profusely and explained my glasses would be sent off and corrected as soon as possible which they were. When I subsequently collected my glasses they were perfect, and unbeknown to me, it had been put on my notes that I was to be offered a free reglaze on another pair of glasses. I hadn’t asked for this or even expected anything. It was just kindly offered. I took advantage and now have another pair of reglazed glasses at no cost. What a service! And I’ve since returned to them and placed an order for another reglaze.

21 oktober 2023
Review zonder uitnodiging
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Antwoord van Direct Specs

Thank you for you wonderful review, we really appreciate your feedback! Your comments have been passed to the excellent team at our Shirley branch.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, really pleased with the ease of ordering to the quality of the spectacles, communication was also spot on, will definitely use them again.

18 oktober 2023
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Antwoord van Direct Specs

Hi Kieron, thanks for this kind review. Great to hear you've had a positive experience of our online service and happy we got your pupillary distance sorted just in time!

Beoordeeld met 5 van de 5 sterren

Excellent value

Excellent value. Great customer service. Will buy again from this company.

4 oktober 2023
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Antwoord van Direct Specs

Hello Julie, thanks for your kind review! Happy to hear you're pleased with our customer service and look forward to receiving future orders from you.

Beoordeeld met 5 van de 5 sterren

Good value for money

Good value for money , would recommend

4 oktober 2023
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Antwoord van Direct Specs

Hi, Carl. Thanks for your kind review of our online service!

Beoordeeld met 5 van de 5 sterren

Wonderful pair of specs

Wonderful pair of specs - would have cost me 20 times as much at opticians!

10 oktober 2023
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Antwoord van Direct Specs

Hello, Beulah. Thanks for your kind review, great to hear you're pleased with your new glasses and made a saving!

Beoordeeld met 5 van de 5 sterren

Great value

Great value. Helpful staff member.

10 oktober 2023
Review zonder uitnodiging
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Antwoord van Direct Specs

Hi Yvonne, thanks for your kind review of our Shirley branch!

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