Direct Tile Warehouse Reviews 

I recently placed an order. I received the wrong tiles, but it was corrected within 2 days. The customer service was great. I would recommend Direct tiles to anyone.

Great service and great tiles. Very good price too. I run out of tiles needed another 10 they phoned to get the batch number, both orders dispatched within a few days. Highly recommended

Disappointed that the tiles received did not include all the colours illustrated.
Did send a comment but no reply!

We ordered some white ceramic tiles for our bathroom, that were exceptionally poor quality overall.
There were no broken ones in the boxes, so we didn't report them but once the tiling started we could see on close inspection that the glazing of most tiles had dust in them and odd rust-like marks, black scratch marks that wouldn't wash off, cracks in the actual glazing. Some of the tiles were oddly also covered in something blue (like ink). It would only wash off with alcohol and stained absolutely everything. Out of the whole order, about 3 boxes didn't even make the 'cut' pile as the marks were too bad. I'm aware that ceramic tiles are softer than porcelain, but did not realise they would be as fragile as these ones and the edges chip just from moving them around.
I appreciate these were really cheap tiles, but I'd have rather spent more if I knew it was due to bad quality!
It's a real shame as the tiles arrived very promptly and the person on the phone was very helpful when I first enquired.

Really good quality tiles. Staff were very helpful when I contacted them. Convenient time for delivery arranged. Tiles were well packaged and no damage. Really pleased with the results.

I’m really happy with my tiles… they look beautiful in our shower room. Many thanks to Direct Tile Warehouse… good company to buy from.
Thanks.
M. Palmer

I purchased tiles from Direct Tile Warehouse, it took over 6 weeks for the tiles to arrive, there was numerous chips and damage to the tiles already but we wanted to carry on with the job, I have had numerous problems with the tiles, they are chipping when cut, flaking off yet these are supposed to be porcliean tiles therefore should not flake, they crack they are terrible when cleaning they are porus and the are impossible to keep clean, they feel like there is a defect in their process of being made.

They advised that they would replace the tiles but now told me it would 6 weeks more to for delivery which is basically end of summer.

We have been using a wet cutter on these and also angle grinder for shape, I have been now told that the manufacturer has cut a tile from my batch and there is nothing wrong with me and I was using a blunt cutter, I have purchased 6 blades which are replaced as the tile blade blunts, I refuse to accept their statement and do not believe them.

I have now said that I am rejecting the tiles and wish to return the damaged ones, and will not be held liable for them, so they can either take them back or return them to Spain.

They have refused, therefore I have no choice but to commence legal action and raise it with my credit card company.

Under the sale of goods act I am entitles to a refund or replacement, as I have lost faith in this product I refuse to accept a replacement.

The company have been helpful albet its taken weeks to get to some point and also they have rarely responded to any of my emails.

on this basis I would not recommend them nor would I recommend their suppliers.

i will review the video evidence of them cutting the tile and advise my legal team from there.

They were really easy to deal with and communicate. I had quite a few different free samples sent to me to help choose. The online order process was straight forward. They called to arrange delivery before despatch (especially as it was 1 month earlier than their website stock indicated).
The tiles arrived well packaged, the driver even had a powered pump truck so was able to get them to the top of my drive even though it’s on an incline.

Thank you in particular Roxanne!

Great service,great communication,great quality of tiles and prompt dispatch

Great service, easy to order and efficient delivery. Highly recommend

Customer service is fantastic. Dispatch time excellent.
Really good people to deal with.

Although there was a very slight delay in delivery, Direct Tile Warehouse phoned to let me know, told me the day they would arrive, and as promised they did.

As for the tiles they've transformed our living room. It now looks bright and airy and so much bigger than before. We couldn't be happier.

Good choice and straightforward and prompt online ordering. But the wrong tiles were delivered. Mistakes happen and the correct ones quickly sent but the arrangements for collecting the others for return was a nightmare, due to the freight firms employed and their (bad tempered!) drivers.

Excellent service from start to finish. Helpful on the telephone with my questions and very pleasant.
Delivery on time and again a very pleasant and helpful person.

I only needed a small amount of tiles. However the purchase from start to finish was very smooth with regular communication throughout.

The tiles I bought were the best price I could find across numerous providers and the delivery charge much lower.

I didn’t request a sample so was a bit tentative but that was unnecessary as the tiles are great. The colour and pattern are exactly as shown on the website.

In my experience I would definitely use this company again and will recommend to my friends and family.

Very impressed with the value for money we’ve received from DTW. It was great to be able to visit the showroom and choose tiles without paying over the odds. Tiles are a great quality and were delivered free of charge, quickly and with care. Would definitely use DTW again and recommend them to anyone.

Great product, great service, will use again!

Really pleased with the tiles I bought for kitchen and hall floor from here. Turned up just like the samples, and had really good customer service.

Will probably use this company again next year when helping to redo a bathroom for a family member.

Very good company to deal with. Price was good, delivery was good and customer service was excellent. We had a few tiles with issues and they replaced them straight away. Would definitely recommend them!

Very pleased with the prompt and efficient way in which my orders first for samples, and then full orders of wall and floor tiles were delivered. They were very well packed on a pallet and arrived in excellent condition. They look good in our completed shower room. On the basis of my experience I would happily recommend Direct Tile Warehouse.