We got tiles for our new kitchen floor from the Swansea store and are absolutely delighted with them. The staff were really helpful in assisting with our choice and gave us samples to take home, befor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just purchased some lovely tiles from Direct Tile Warehouse. Steve was really helpful with selecting the right type of tiles and colours to match our units. The staff were very knowledgeable about all... Toon meer
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I needed approx100sqm of 1200x600 porcelain floor tiles. Limited photo examples on the website for my chosen tile. So I called up the warehouse and asked for some photos to be taken. The Supplier was... Toon meer
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Brilliant from start to finish! I don’t often write a review but the service was exceptional and thought I should share. I placed my order but the tiles were discontinued; within an hour I had a call... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
At Direct Tile Warehouse, we have been supplying high-quality wall and floor tiles for over 46 years. Our friendly team is here to help you find your perfect tiles. We offer free samples, competitive prices and most tiles are available from stock. Browse our website or call in to our Swansea and Cardiff showrooms if you're local to South Wales. Happy tiling!
Contactgegevens
Phoenix Way, SA7 9EH, Swansea, Verenigd Koninkrijk
- 01792 773015
- info@directtilewarehouse.com
- www.directtilewarehouse.com
4,6
Uitstekend
183 reviews
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800 mm sq slate effect tiles
The large slate effect porcelain tiles look gorgeous! Receiving postal sample before ordering really helpful. I would recommend Direct Tile Warehouse, very friendly and efficient.
Floor finished but still in the midst of decorating, so no photo, sorry.
21 juni 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Maggie! Thanks so much for the lovely review, really great to hear you had a good experience with us. Looking forward to seeing the photos when your project is complete!
Really good value and quick delivery
Really good value and quick delivery. Many thanks.
12 juni 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thanks so much for the review, Daniel! As a small (ish!) business we really appreciate it.
Perfect!
Lovely range of tiles and had the exact ones we wanted for our new kitchen when all the actual tile shops that you can go into seem to have such boring ranges (all grey and neutral!) We ordered free tile samples beforehand which really helped and then it was easy to order what we wanted. Tiles arrived promptly.
19 mei 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Sarah! Thank you so much for taking the time to leave such a lovely review. We are working hard to offer more unusual and interesting tiles so it's great to hear you found what you wanted. Please send some pics of your project, we'd love to see the finished result!
Recommended
I needed approx100sqm of 1200x600 porcelain floor tiles. Limited photo examples on the website for my chosen tile. So I called up the warehouse and asked for some photos to be taken. The Supplier was kind enough to oblige and emailed several photos to me. Also they are very knowledgable and suggested the colour/amount of grout and adhesive.
Delivery was prompt. They also reimbursed me for broken tiles during delivery - make sure you photograph the breakages.
19 mei 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Jamil! Thank you so much for taking the time to leave the review, and glad to hear you were happy with the service. Hope we can help with tiles for your next project!
Good communication and delivery on time
26 mei 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thanks so much for taking the time to leave a review, Paula! Great to hear you were pleased with the service from us. Hope your project goes well!
Great service, great tiles - but watch out for the pallet
Ordered 24No. 600 x 600mm square tiles following a tile portion sample received by post. I was telephoned to ask if I could take delivery a few days earlier than previously agreed. Happy to oblige. Not so happy when they arrived on a massively oversize pallet held in place by countless yards of shrink wrapped polythene. Armed with a knife, I asked if I could cut the wrapper and carry the boxes indoors. "Sorry Mate - the pallets yours - and I have to leave it on the footpath outside your gate" was the reply.
I now have to dispose of a large, very heavy, wooden pallet.
27 april 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Ian, thank you so much for taking the time to leave us a review.
We're sorry that you were unhappy with the pallet being left. Our priority is to ensure that our tiles are delivered as carefully as possible to prevent any breakages, and therefore saving any inconvenience for our customers. As couriers such as Parcelforce, DHL etc do not offer any type of insurance when delivering ceramics, the only option open to us is delivery via a pallet service. Even a small amount of tiles would need to be wrapped to help protect the tiles and we do try to keep this to the minimum amount required to secure them.
We are always on the look out for an alternative, but haven't found one as yet!
We hope you're pleased with your tiles, and it's great to hear that the service was great otherwise!
Expensive mistake
Poor communication, many broken tiles, even the courier said they were poorly packed... then they wriggled out of replacing 50% of the broken ones. By the time they asked for more images I had to use the broken ones to prevent the project being held up.
10 april 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hello. Sincere apologies for the late reply to this - we completely missed the notification about it. We understand that doesn't help when you are already unhappy with your order.
We would really like to investigate this further - please could you reply with your order number, or alternatively email info@directtilewarehouse.com with your order details? Thank you.
good service
delivery as promised, tiles excellent. really pleased with finished effect.
The only thing was my fault in that I needed one extra tile and that becomes very expensive with £29 delivery charge for a £4 tile - so my advice is over order
23 april 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thanks so much for taking the time to leave a review, John! Glad you're pleased with tiles but sorry to hear you were one shy of what you needed! We do try to advise ordering extra tiles to cover wastage, but we'll review and see if we can make it clearer. Thanks again and have a lovely week!
Good product, price and service.
Good selection. Competitive prices. Fast delivery. Good product (sample receipt ensured I got exactly as required). Recommend and will use again when needed
20 maart 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much for taking the time to leave a review, Joe! And great to hear you were pleased with our sample service, it does help to ensure you get the look you want. Hope we can help with tiles for your next project.
14 replacement tiles (as originals…
14 replacement tiles (as originals arrived broken) arrived on 2 wooden palettes and wrapped in copious amounts of plastic. Not only wasteful but ecologically thoughtless.
20 maart 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Charlotte. We're sorry to see that you have given us this rating. Our priority is to ensure that our tiles are delivered as carefully as possible to prevent any breakages, and therefore save any inconvenience for our customers (which you had unfortunately already experienced).
As couriers such as Parcelforce, DHL etc do not offer any type of insurance when delivering ceramics, the only option open to us is delivery via a pallet service.
Even a small amount of tiles would need to be wrapped to help protect the tiles and we will always keep this to the minimum amount required to secure them.
We do review our packaging, but are yet to find an alternative solution at the moment that offers the same protection for tiles in transit.
Very satisfying outcome
The tile sample offer and delivery assured the choice allowed a kitchen extension with a seamless matching finished floor
8 maart 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Will! Thanks so much for your lovely review. Glad you were pleased with the service :)
happy customer
excellent customer service would have no hesitation in recommending them materials also very good
11 februari 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much Norman for taking the time to write a review! It is very much appreciated and we're really pleased you were happy with the tiles and customer service.
5* tile supplier
This is the third time I’ve ordered tiles from this Company. They have been brilliant every time. Excellent prices and choice. Super fast delivery, can’t fault them. I’ll be ordering more soon!
20 februari 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Richard! Thanks so much for taking the time to leave such a glowing review, and for returning to us for tiles for your projects. We're so pleased you had a good experience with us and hope we can help with your next project.
Excellent service and communication…
Excellent service and communication from beginning to end. We visited the shop in Cardiff, bought some samples, decided at home and ordered on line. Our tiles arrived within a week, all very straightforward. Sadly two tiles were damaged during transportation (these things happen) but this was resolved quickly, efficiently and without fuss (thank you Tina).
7 februari 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Simon! Thank you so much for taking the time to leave a review. We're really pleased you were happy with your purchase, and glad to hear the issue with the damaged tiles was resolved quickly. (We've passed your comments on to Tina!). Hope we can help with tiles for your next project and feel free to send us any photos of the tiles!
Excellent service throughout
Excellent service throughout. First a free sample, then lots of help on the telephone, including pictures by e-mail. The order arrived quickly and well packaged. The floor tiles were excellent quality and looked great. A great saving compared to other tile companies too!
29 december 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Anthony! Apologies for the late reply - thank you very much leaving such a lovely review, it's much appreciated. Hope we can help with tiles for your next project. Ps We'd love to see photos of the tiles - feel free to email!
Great selection of tiles and good service.
The company sent me samples of the tiles so it was easy to choose. My order came when it was supposed to and I am very pleased with the tiles.
28 september 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Penelope. Sorry for the late response - thank you so much for taking the time to leave such a lovely review. Hope we can help with tiles for your next project!
Stunning tiles
Excellent communication, tiles arrived quickly and look stunning in our new bathroom.
6 december 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Carol! Thanks for the brilliant review - feel free to send us some photos of the bathroom, we'd love to see the finished result! Hope we can help with tiles for your next project.
Floor tiles 5 star
Ordered some floor tiles on line...very pleased with the product quality and value for money...Straight fwd quick delivery...guy did not want the pallet back that 4 boxes of tiles arrived on...hey ho ..advertised it and some one collected it for their log burner
26 november 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Debbie. Thank you so much for the lovely review and great to hear that someone made use of the pallet too! We'd love to see any photos of your finished project and hope we can help again with tiles for you in the future. Have a lovely Christmas!
Amazing company
Brilliant company.
Good prices for quality products and customer service is second to none, communication all the way through my order.
Arrived quickly and delivered professionally.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much Carl for the wonderful review! Hope we can help with tiles for your next project.
Great service with quick delivery
Great service with quick delivery. Cheaper than anywhere around.
29 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thanks so much for leaving a review, Tom! Glad you were pleased with our prices.
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