Direct Tile Warehouse Reviews 

Excellent customer service & helpful, professional advice. Made ordering my tiles an easy experience
Beautiful patterned tiles delivered promptly & now looking fabulous in my bathroom. Will definitely use this company again.

Very good customer relations and swift delivery - I ordered 4 boxes of "Eco Pastel Tiles - Subtle Shades" from Direct Tile Warehouse and was contacted to make sure that I was aware that the tiles are a mixture of off-white colours, whereas the colours on the web photos are stronger.

Great customer service, communicated well with regards to delivery times and procedure. Tiles look lovely and just as they look on the website.

Wonderful service from start to finish. I came across this business when I was searching the Internet for tile shops. Upon visiting I was given superb service from the get go. I wanted some nice tiles for my bathroom and wasn't really sure what I was looking for. But the staff here helped me. They advised they benefits and differences between polished and matt textured tiles which helped me decide my final choice for my new bathroom. I was very pleased with the whole outcome and my tiler was happy with the tiles I chose.

The experience with this company was great from start! Not only they have amazing customer service with great communication, but they also have beautiful and good quality tiles at a good price, would definetely recommend.

Beautiful tiles and first rate customer service. Prompt and friendly communication from staff who took a real interest in our project. Can’t recommend Direct Tile Warehouse enough, far better than any other tile stores in the area.

Fantastic service! Tiles are good quality and a reasonable price. Staff are always willing to talk you through what would be a best fit and support your order right through to the end. 5 stars for these guys!

Awful experience! Avoid at all costs! Have ordered my BORGOGNA STONE MODULAR tiles on 3/3/2022 and had only delivered them on 20/6/2022 (more than 3 months delay and originally I was advised for 6 weeks)!!

However, not only the tiles arrived delayed, they sent me the wrong tiles! And also, apart from the delay, wrong tiles half of the stock was broken or misprinted...Complete failure and absence of quality checks!!!

The company have refused any refunds or gestures of good will and haven't responded to any of my emails. Avoid at all costs. This is a scum!

Whoever is directing this company is not doing a good job!

Order no. 165498
Order Ref. DTW28063

Excellent products at reasonable prices.
I got exactly what I was looking for.

the tiles we ordered showed in stock but we were told not available.
An alternative was offered and accepted the wrong ones were delivered and I had to pay the builder to bring in the approx 1 tonne of incorrect tiles and then take them out again for the courier to collect this cost me an extra £150 to the builder and direct tiles refuse to reimburse me. I am very unhappy with the customer service and would caution others regarding my experience.

What a great service from paul salmon. keep up the hard work, will be recommending to friends and family without a doubt.

Many thanks again paul.

Absolutely fantastic service, my wall tiles arrived on time and undamaged, many thanks

I guess you get what you pay for. The tiles we wanted were a good price, but that came at a cost. One of the first delivery of tiles had a hairline crack that meant it looked fine on receipt, but when it was laid, it cracked. Direct Tile Warehouse were willing to replace the tile, but not to cover the cost of delivering it. Their argument was that it was reported after the 24 hour deadline and wouldn’t accept that I would have needed to have X-ray vision or to have laid the tile within 24 hours to be able to meet this demand. So, a week later, not to mention £27.50 + VAT delivery charge; the replacement tile and 2 additional tiles were delivered to the cardholder address, not the original delivery address - and 2 of the 3 tiles were damaged. The 3rd delivery finally had undamaged tiles. For the hassle, additional delivery expense, additional tiler expense and additional time the order cost us, I wouldn’t dream of ordering from them again - not to mention potential breach of the law with refusing to get a replacement tile to us!

Just want to say what a great experience we've had. Looked after from start to finish. helpful on the phone and responsive on the email.

I had to order tiles from Direct Tile Warehouse 3 x times. All because of changes to my bathroom fitting and me not ordering enough. Each time I immediately received a call to confirm my order and to check tile colours etc and arrange delivery. I think their customer service is excellent and the lady who made the calls was so helpful and considerate. I would definitely order from them again and on top of that the tiles were great and look stunning in my new bathroom!

I ordered exterior porcelain tiles from DTW, although there was insufficient quantity in stock. I was contacted with a delivery estimate of 6 weeks, which I was happy to wait for, and tiles were delivered after about 5 I think.

The border tiles which I ordered were delivered quickly and professionally. No tiles broken and tiles not expensive either.

Placed on order online with DTW for garage tiles. These guys called me to confirm the order afterwards, I made some changes to the colour of tiles ordered, nothing was too much trouble for David who helped me at that point.
Tiles arrived same week, super fast service and well recommended.

Honest, reliable and friendly service. They said my tiles would be two weeks and they were.
They look stunning, thank you.

Superb service fast delivery excellent prices what more could you want and quality tiles at quality prices