Direct Tile Warehouse Reviews 

Bought Tiles for my bathroom, great customer service, delivery was on time and tiles was absolutely quality and beautiful in my bath wall. I recommend Dorect Tile Warehouseany day any time. Thanks Guys

Sadly I am still waiting on an order placed on the 27th May! I have emailed twice with no reply, spoke to customer service who never rang me back, then rang them again a few days later (8th July) to be told the tiles had not been ordered on time by themselves, resulting in a further 4 week delay being incurred on my order.

Wanted to significantly improve the flooring in my garage, found the Dotti Dark Grey porcelain commercial quality tiles at a very competitive price. Covered 25sqm with ease, delivery and customer service has been excellent. Product is impressive and now have a massively upgraded garage floor.

Perfect service and info received and the tiles i fitted behind the wood burner well satisfied with the quality

Excellent service. This process from start to finish. The service was second to none. I would definitely recommend to family and friend.

If I could give 0 stars I would. Awful service, tiles were delivered and they were all different sizes in terms of thickness and width. Complained to direct tile warehouse and was told that they checked the ones they had in their warehouse and they were fine. Therefore was denied a refund. Lost £300 worth of tiles. Terrible company. Useless customer service. Do not order from them.

I was looking for some garage floor tiles.
Direct Tile had the one's I had seen on a car garage review site.
My local Tile firm were almost double the price.
I recieved the tiles on a pallet and not one was broken.
From order to delivery was one week .
Very pleased with finished job.
Big Thanks for making it a easy transaction

Very helpful team, good quality product, delivered when asked and reasonable prices

Excellent service and delivery time. Tiles are fab and at a great price would 100% purchase from them again

Great sales got the tiles when they said on time good products no delivery problems although no tiles damaged packaging could have been a little better....
.But my 1st place to go back to for tiles
10/10

The tiles were delivered with huge pallet. Didnt need this for such a small box of tiles. The delivery wouldn't take it back. I don't have a way of disposing of it!

Needed my tiles quite urgently and I would like to thank Simon at this company for all his help. They had a problem with the couriers and Simon made sure I got the tiles as quick as he could. He even called out of hours to make sure everything arrived in time. I will definitely use this company again thanks to him. The quality of my marble effect tiles were great for such a cheap price too.

We are really pleased with our tiles, great quality at a great price. The samples arrived quickly and the delivery came in a couple of days too, great service would definitely recommend Direct Tile Warehouse😊

Great service from start to finish, the team communicated well with us throughout and notified us as soon as our order was ready. Straightforward process, great price and the perfect tiles ever!
Guess where we’ll be buying from next?

Customer nor company appear happy with events

Amazing quality and great service. Would definitely recommend and will be using again myself in the future.

In December 2018, me and my now husband bought our first home together. It is a new build and what drew us to this particular house was the kitchen! We had a very clear vision of how we wanted the kitchen to look but the builders tile options just weren’t doing it for us. So we set to work scrolling through the internet looking for the perfect patterned tiles for the walls. We came across Direct Tile Warehouse and the Nikea Grey patterned tiles. We were instantly in love. The tiles were extremely good value for money and were delivered very quickly with no breakages. We were kept informed during the delivery process which was extremely useful as we needed to deliver them to the builders once received. Our builders kindly tiled the walls for us and honestly we were blown away with how amazing they looked. They are exactly what we wanted!

We cannot fault the service from DTW. Great quality products, at great prices delivered safely and efficiently. We would gladly use DTW again but until then we will admire our beautiful Nikea Grey patterned tiles.

Never again ! Paid the extra to have them delivered a day early. Arrived late afternoon with the pallett company announcing they had been in again.transit all day. Pallett was damaged as were 120/600 tiles. Several 'phone calls and emails logged. Repeatedly asked for pics which were sent again and again. Tiler commented that the survivors were not consistent in size. 14 days later, still NO refund.

Really happy with the tiles I’ve bought but my bathroom installation was delayed due to COVID (local lockdown/self isolating etc) which has meant that it has only just been finished. I’ve got a few boxes of tiles leftover but the store aren’t accepting them back as it is outside of the return policy timeframes. Really disappointing.

Our downstairs toilet suite was about 20 years old so looking tired and as such a small room wanted to try and make as light as possible. We went for a bathroom suite which had a smaller sink and also a back to the wall toilet to hide pipes and make it look neater...The bathroom suite and accessories all came from Victoria Plumbing.

We then used Direct Tile Warehouse for both floor and wall tiles. We chose the white tiles as liked the large size which helped create the effect of a larger room. As we have wood flooring throughout the house we also liked the wood effect porcelain tiles. We wanted a simple but stunning room , one that wont date and is easy to keep clean...

The service from yourselves was great as even though a long wait for floor tiles when ordered they actually came a lot sooner than required.

We absolutely love the room, my favourite is the floor tiles. The plumber was also very pleased with the result and will definitely be using yourselves again when we do the ensuite bathroom later in the year.