Discount Flooring Depot Reviews 

Ordered a couple of samples. Very prompt service and a sensible size sample. Also extra info included regarding underlay etc.
Contacted to ask a follow up question. Reply received in less than 24 hours

Sensible price, good delivery and a quality product. Would use them agian.

My flooring arrived on time everything went smoothly but one package was damaged. Emailed yourself with picture and a new package was delivered the next day . Excellent. Very pleased with my new flooring.

Good range of engineered wood flooring, thorough descriptions and good to see they don’t charge a “handling fee” for she coming to collect it yourself, which some of their competitors do.

Judith was very helpful and helped us choose the best option for our requirements

Great service, got my order to me safely

Wasted a day off waiting in to take delivery only to call them late afternoon and find out it had “gone missing”. Absolutely terrible service.

Great ordering system.. no issues overall. Delivery arrived on time as detailed.

The flooring arrived in great condition. The driver was very polite and friendly. The lady that took the order was really helpful she made sure our measurements were correct. The floor looks fabulous.
Thank you for your help it's much appreciated.

Fast and efficient delivery of order.
As descibed on the website and a great prive

I rate discount flooring five stars even though I haven't brought anything yet I ordered a sample but down to the slow coaches at Royal Mail it turned up later than expected they had contacted me about had I received it when I said no they done everything they could to sort it out the communication between myself and them was good not like some companies so well done to them and that's why even though I haven't purchased anything yet I rate them at five stars and the sample was very good as well

Great company! Value for money and quality is amazing, they send out free tester cuts which is great.
Service is quick and friendly.

Speedy delivery of samples. excellent customer service. polite, friendly and knowledgeable staff

I placed an order just after i had received the sample, My flooring turned up on the date ordered by a very helpful and professional Driver, i was so happy and unpacked the floor and laid it 2 days later and must say I am over the moon with the quality and how easy it was to do. My daughter is now thinking of placing an order for the same flooring for her house, Just one more thing to say A Big Thank you.

I couldn't be happier with my experience!
From the very beginning, the service was outstanding. The sample packs arrived quickly and made choosing the perfect flooring so much easier. What really stood out was the prompt and helpful communication throughout the entire process.
A special thank you to Judith, whose friendly advice was invaluable. She took the time to answer my questions and recommend the best option for my project – and I'm so glad I followed her advice! The flooring looks absolutely fantastic.
The delivery was incredibly fast, arriving sooner than expected and in perfect condition. On top of all that, the price was simply unbeatable. After comparing several suppliers, I genuinely couldn't find better value for money anywhere else.
Excellent customer service, great quality flooring, lightning-fast delivery, and amazing prices. I would highly recommend this company to anyone looking for flooring and will definitely use them again in the future.
Thank you for making my flooring project such a smooth and enjoyable experience!

Great quick and quality products

The flooring I bought looks good and is fit for purpose however, the Discount Flooring Depot's Customer Service Department is appallingly bad.
I received an order direct from N.I. which was destined for a different customer. My fitter who was waiting for it checked and told them it was not the correct product but the Courier insisted on delivering it anyway.
Customer Service can only be contacted via email so I informed them about the problem with images for evidence. They accepted their mistake and shipped the flooring I had actually ordered but were unable to tell me about arrival on the tracking. Neither did they contact me to let me know expected time of delivery.
I tried to contact by phone on the day of delivery as I do not reside at the delivery address - three times I was cut off within the delivery chatbot system and still no knowledge of when the kerbside pallet delivery would arrive.
I eventually called Sales in Manchester and the assistant said she would walk over to the Customer Service Department and find out as there was no record on the IT system. I received a voice mail later giving me a 2 hour time slot- which I was grateful for.
However when I attended 30 minutes before the time given, I discovered the pallet had already been delivered and set down.
How difficult is it to set up a system whereby the courier texts from the previous set down point to inform of an estimated time of arrival? Other firms are able to do this...
The following day, without any notice at all a Courier turned up to collect the wrong order. Obviously, it had had to be unloaded off the pallet and brought into the property to protect it from the weather. The driver insisted that it was loaded by my fitter back onto the pallet, and would not help at all. As I'm paying for my fitter's time, this was not appreciated.

Ordered samples and they came super quick. A great range of colours available, will definitely consider using them for our renovation project :)

Love this flooring