Communication from this company is good and the price on products is competitive ( with ao and the like). They used a good courier company who took great care in getting a very heavy stove into our ki... Toon meer
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I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Toon meer
Bedrijf heeft geantwoord
Brilliant from start to finish; when a significant availability delay to my initial choice of Rangemaster cooker became apparent, Hannah (despite being on holiday at the time) guided me to what turned... Toon meer
The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice. The courie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- ook in
- Aanrechtwinkel
- Decoratie- en interieurwinkel
- Openhaard- en kachelwinkel
- Tuinmeubelwinkel
- Woonwinkel
Over Diss Ironworks
Geschreven door het bedrijf
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Geschreven door het bedrijf
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Contactgegevens
7 St Nicholas Street, IP22 4LB, Diss, Verenigd Koninkrijk
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
4,7
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Diss Ironworks
Hello! Thank you so much. We really pride ourselves on our service, and it's great to hear you'd had a lovely experience with our team. I will pass on this feedback to them. Kind regards, Grace :)
Antwoord van Diss Ironworks
Thank you so much for your lovely 5* review! Kind regards, Grace
Very good service.
8 juli 2026
Antwoord van Diss Ironworks
Thank you for your review! Kind regards, Grace
Great product in colours I haven’t seen…
Great product in colours I haven’t seen before… Aga Roller towels! They arrived quickly with a very efficient and friendly delivery person. Would recommend.
6 juli 2026
Antwoord van Diss Ironworks
Thank you for the lovely review! The AGA Roller Towels are gorgeous I am so happy to hear that you love them! Kind regards, Grace
Good service & delivery was sooner than…
Good service & delivery was sooner than expected
Not yet used the Microwave so cannot comment
1 juli 2026
Antwoord van Diss Ironworks
Thank you for the review! Have a wonderful weekend. Grace
Antwoord van Diss Ironworks
Hello, thank you so much for the really lovely review. I will be passing this onto our small staff team here! Kind regards, Grace
No response to problem
There was a problem with the product which I reported the day I received the package and I have neither acknowledgement nor response from Diss Ironworks.
2 juli 2026
Antwoord van Diss Ironworks
Good Morning,
Thank you for your review and bringing this oversight to our attention. I am so sorry that we haven't picked up your email to us until today. My colleague, in customer services will be getting in touch with both yourself and the supplier of the product, to see how we can help rectify this for you.
Please accept my sincerest apologies again, I completely understand that the lack of communication is frustrating and we are working hard to resolve this.
Kind regards,
Grace & Diss Ironworks Team
The item was just like the image and…
The item was just like the image and what we needed.
15 juni 2026
Antwoord van Diss Ironworks
Good Afternoon, thank you for the lovely review! Kind regards, Grace
Antwoord van Diss Ironworks
Good Afternoon! Thank you so much for the lovely review! Kind regards, Grace
Received a From the Anvil brass door…
Received a From the Anvil brass door knocker that shouldn’t have passed quality control. Contacted Diss with photos. They replied by saying they would contact the manufacturer on my behalf. No return the product to us for a refund or replacement. No free return label. Disappointing
25 juni 2026
Antwoord van Diss Ironworks
Hello, thank you for your review and I am sorry that you had issues with the quality of your door knocker.
Apologies that I am only just coming back to you on Trustpilot, however, following my emails to you, and in light of a solution being found, I just wanted to give you a little bit of time in case you decided to tweak your review.
I hope I can provide some clarity on the situation, and hopefully you will reconsider this 2 Star review as I feel it is not reflective of the service that my colleagues provided you, both in a timely and efficient manner.
Your original email to us, with photographs of the damage, came through to us after our working hours on Friday 26th June. My colleague, Amy, responded o Saturday 27th when we had reopened, apologising for this error on behalf of the supplier and said that we would contact them for a replacement for you. We contacted the supplier on this Saturday, and were only able to chase them on Tuesday 30th when we re-opened after the weekend.
As we do not hold this item in stock, we have to follow the process with the supplier to make sure that a replacement is sent out to you, and unfortunately even with chasing, we have to wait a few days for this to go through and for a new item to be sent. I can confirm that From the Anvil, dispatched you a replacement on Thursday 2nd July, less than a week after your initial report, and we did not ask you to return any item to us at your own cost. I have followed up with you via email, but please do let me know if you have any further issues with this and I would be happy to look into it for you.
Again, my apologies that you had this issue with your product, I completely understand the frustrations with having to wait for a replacement. However, in this instance we actioned it for you as soon as we possibly could, and I feel your review does not reflect our service to you.
Any questions, please reach out to us.
Kind regards,
Grace
I am very very pleased with my cooker with reservations
I am very very pleased with my Bertazzoni 90cm oven.....in fact delighted. However, a few glitches with the transportation company. Lady rings to make sure access ok etc...all good. But then goes on to ask a load of technical questions about the electric connection. I am not an electrician nor do I have a husband that might know what she is talking about. So, she says send photos of the plugs I had put in....all good. But then wanted to know about the fuse board.....I havent a clue. I paid a qualified electrician to install all wiring( no oven there at present) at a cost of £450, I was happy all ok. So she asks me to send pics of fuse board....3 days I tried....their inbox is full. So I rang Swift Go...Lady gave me what's app number to send pics to. Never heard another thing. Then email from Swift go saying they were delivering and positioning....no mention of installation. In the end they came, and good chaps, installed and all ok.....but it could have been easier. BUT NOW...cooker lovely but I cant register guarantee.....in the end rang Bertazzoni who said it doesn't work as web is Italian, go on uk. I did and it still does not recognise my cookers credentials. Tried lots of times on uk site.....have given up now as he said cant register on phone.
Ridiculous, I have used Diss Ironworks for my last 5 cookers....but with this palava, I would go to a smaller private company who deliver themselves....as they used to.
Rant over...
But they let themselves down hugely with delivery........but not the guys who came, they were great, conscientious, caring.
They need to get a grip with delivery side!!
23 juni 2026
Antwoord van Diss Ironworks
Hello,
Thank you for taking the time to write us a review, and for your star rating, even though you were frustrated with your delivery.
As you stated, we do not have our own delivery team so we rely on the service provided by Bertazzoni and Swiftgo. I am very sorry for your experience. I will be passing your review on as feedback to them and making sure we are clearer in the future with requirements and our communications process.
With regards to your warranty, please reach out to us at customerservices@dissironworks.co.uk or give us a call , if there is anything that we can do to help you register it, or provide some support.
Again, thank you for your feedback.
Have a wonderful weekend.
Kind regards,
Grace
Antwoord van Diss Ironworks
Hello! Thank you for the lovely 5* review! Kind regards, Grace
Great experience
Easy experience and the only shop o could find the items I was looking for.
1 juni 2026
Antwoord van Diss Ironworks
Thank you for the lovely review! Have a wonderful rest of your week. Kind regards, Grace and the Diss Ironworks Team :)
Antwoord van Diss Ironworks
Thank you for such a lovely 5* review! Diss Ironworks
Antwoord van Diss Ironworks
Thank you for leaving a review with us! Kind regards, Grace and The Diss Ironworks Team
Antwoord van Diss Ironworks
Thank you for your lovely review! This will pop a smile on our customer services team's faces! Kind regards, Grace
Delivery was very poor took a week to…
Delivery was very poor took a week to arrive. Very disappointed.
1 juni 2026
Antwoord van Diss Ironworks
Good Morning,
I am so sorry to read that you were unhappy with your delivery from ourselves via APC. I hope I may be able to provide some clarity here on the nature of your delay and perhaps in turn, you would reconsider your review as I feel it does not accurately portray our service.
We dispatched your items for you on the 1st June 2026, 1st working day after your purchase (which was on a 3-5 working day service.) The courier APC, then planned to deliver on the 2nd June, however this was not possible as your address was not complete with a house name in your delivery information provided.
We contacted you via email to confirm your address as soon as the courier had made us aware of this issue, on the 3rd June so that we could get this out to you promptly. On the 4th June, you contacted our customer services team via telephone, and they added the additional house name needed for delivery. I can then see that the parcel was successfully delivered on the 5th June 2026, which was the 5th working day of your order.
Once again, I hope you would reconsider your review as they are very damaging to our family run business, and in this instance I can see that we have both fulfilled your delivery timeframe and provided support in a timely manner to make sure that your delivery could go ahead.
Kind regards, Grace
Quick efficient delivery
Quick efficient delivery. Perfect product. Always trust the best.
1 juni 2026
Antwoord van Diss Ironworks
Thank you for your lovely 5* review, we are honoured to be classed as 'the best!' Kind regards, Grace.
Antwoord van Diss Ironworks
Thank you so much for your lovely review! Kind regards, Grace
A disappointing end product
Initially, I phoned Diss Ironworks to buy some vouchers as a wedding present. I was told I had to do it online. I found the process quite difficult, and the end product ( an email from D.I.) both impersonal and disappointing. The so-called gift card was just a formal receipt which I had to print out : a very disappointing wedding gift.
28 mei 2026
Antwoord van Diss Ironworks
Good Afternoon,
I am so sorry to hear that you are disappointed with our gift cards, and felt they are impersonal. Unfortunately, as our customer services team explained on the telephone. We are currently only able to offer e-gift cards, that work on our website and in-store via a code that is emailed to you. Please rest assured that this gift code will work exactly the same as a physical one.
If you require any further assistance with your purchase please do not hesitate to get in touch with us.
Kind regards,
Grace
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