This the second bed we have purchased from divan base direct. We are very pleased with the divan ,it was easy to order on line,we were kept informed of delivery and it was delivered and set up by the... Toon meer
Bedrijf heeft geantwoord
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We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Toon meer
Bedrijf heeft geantwoord
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Toon meer
Bedrijf heeft geantwoord
I have bought a number of items from Divan Base Direct over the years because the quality, value for money and customer service are amazing. Recently I needed some advice on replacement parts for a d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Divan Base Direct
Geschreven door het bedrijf
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Contactgegevens
69 New Town Row, B6 4HL, Birmingham, Verenigd Koninkrijk
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Uitstekend
6K reviews
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Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Absolutely gorgeous bed - I am over the moon with it!!
Absolutely gorgeous bed! From ordering to receiving, the process was easy. I rang after purchasing the stunning teal velvet double divan base and matching floor standing headboard, as I had not measured the headboard to fit my space. The advisor I contacted was extremely helpful - the headboard was made three inches shorter, so that it would fit under my wall lights above the bed. The delivery guys were superb - it was breathtaking to see the built bed and headboard - it looks far more expensive than it cost, and has been receiving many compliments and gestures of "WOW!!" from friends and family. I heartily recommend Divan Base Direct - thank you from a very happy customer.
7 september 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Julie,
Thank you so much for your fantastic review! We’re thrilled you’re delighted with your teal velvet divan and headboard. It’s great to hear our team could help with the bespoke adjustment and that you were happy with the delivery service.
We’re so pleased your new bed has been receiving plenty of “WOW!” compliments!
Kind regards,
Divan Base Direct
A very efficient service and good…
A very efficient service and good quality bed base. I will use this company again.
23 september 2026
Antwoord van Divan Base Direct
Hi Jane,
Thank you for your lovely review! We’re delighted you’re happy with the service and quality of your bed base. We look forward to serving you again.
Kind regards,
Divan Base Direct
Amazing customer service
I have bought a number of items from Divan Base Direct over the years because the quality, value for money and customer service are amazing. Recently I needed some advice on replacement parts for a divan i bought over 6 years ago. The team’s response was immediate and the parts were on their way the next day. I couldn't recommend them more highly!
28 september 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi,
Thank you so much for your continued support and kind words! We’re delighted to hear you’ve been happy with our quality, value and customer service over the years. It’s great that we could help with the replacement parts for your divan.
Kind regards,
Divan Base Direct
Easy to order, helpful staff
Ordering very easy, kept informed of progress and very efficient delivery. Divan base as advertised and well made very easy to install.
25 september 2026
Antwoord van Divan Base Direct
Hi,
Thank you for your lovely review! We’re delighted you found the ordering and delivery process easy, and that you’re happy with the quality of your divan base.
Kind regards,
Divan Base Direct
Happy customer
From start to the end very easy process. Order placed, bed arrived on time, delivery at the floor superb and competitive price. Thank you
25 september 2026
Antwoord van Divan Base Direct
Hi Sergio,
Thank you for your fantastic review! We’re delighted to hear that you found the whole process easy from start to finish. It’s great to know that your bed arrived on time, you were happy with the delivery service, and that you felt the price was competitive.
We really appreciate your kind words and your support. We hope you enjoy your new bed!
Kind regards,
Divan Base Direct
Good website and info
Good website and info . Great delivery process. Very happy with bed.
24 september 2026
Antwoord van Divan Base Direct
Hi Joanna,
Thank you for your lovely review! We’re pleased to hear that you found our website and information helpful, and that you were happy with the delivery process. It’s fantastic to know that you’re very happy with your new bed.
We really appreciate your feedback and hope you enjoy your bed for many years to come!
Kind regards,
Divan Base Direct
I bought a beautiful blush headboard
I bought a beautiful blush double sized headboard. The team were great at sending me samples out.. Headboard came within the time frame stated.
The headboard is beautifully made and looks great- easy to install.. Im delighted. Thank u!
23 september 2026
Antwoord van Divan Base Direct
Hi Angela,
Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your blush double headboard and that you found the samples helpful when choosing the perfect colour. It’s great to know that your headboard arrived within the expected timeframe, was easy to install, and looks fantastic.
We really appreciate your kind words and hope you enjoy your new headboard for many years to come!
Kind regards,
Divan Base Direct
Lovely headboard
I bought a headboard for existing bed.
Good although the colour was lighter than the colour depicted on website.
Oder and delivery very good.
23 september 2026
Antwoord van Divan Base Direct
Hi Jennifer,
Thank you for your review. We're pleased to hear that you were happy with the headboard, as well as our ordering and delivery service. We’re sorry to hear that the colour was lighter than expected based on the website image, and we appreciate you bringing this to our attention. We’ll take your feedback on board.
Kind regards,
Divan Base Direct
Good product at a competitive price…
Good product at a competitive price delivered much faster than a previous bed I bought from another company.
23 september 2026
Antwoord van Divan Base Direct
Hi Mr H,
Thank you for your fantastic review! We’re delighted to hear that you’re happy with your new bed and that it arrived quickly. We always aim to offer great quality at competitive prices, alongside a fast and reliable delivery service. We really appreciate your support and hope you enjoy your new bed for many years to come!
Kind regards,
Divan Base Direct
Good communication
Good communication, phone call to confirm my order and double checked everything was as it should be the day after placing my order. Received my order 7 days later and was extremely pleased with the quality and finish, would definitely use this company again.
19 augustus 2026
Antwoord van Divan Base Direct
Hi Jane,
Thank you so much for your wonderful review! We’re really pleased to hear that you appreciated our communication and the care we took to make sure everything was correct with your order. It’s fantastic to know you’re happy with the quality and finish, and that your order arrived promptly. We truly appreciate your kind words and look forward to welcoming you back in the future!
Kind regards,
Divan Base Direct
Very happy with my purchase this is the…
Very happy with my purchase this is the third bed I’ve had from divan base direct and will continue to use
Very happy with delivery staff are very polite and no trouble getting up my stair case
Thank you
23 september 2026
Antwoord van Divan Base Direct
Hi Stacey,
Thank you so much for your fantastic review and for choosing Divan Base Direct for your third bed! We’re delighted to hear that you’re happy with your purchase and that our delivery team provided such a polite and helpful service, especially when it came to getting the bed upstairs.
Your continued support means a lot to us, and we look forward to helping you again in the future. Thank you! 😊
Kind regards,
Divan Base Direct
Great product and service
I bought my small double divan bed around a month ago, and it has been great. Good quality, delivered quickly and with personal service that is often missing from online retailers. I needed quick delivery as I was moving home, and Divan Base Direct did everything they could to make sure my bed arrived on time.
21 augustus 2026
Antwoord van Divan Base Direct
Hi Sally,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your small double divan and that you’re pleased with the quality and finish.
We understand how important it was to have your bed arrive on time while moving home, so it’s fantastic to know that our team was able to help make the process as smooth as possible. We really appreciate your kind words about our personal service and your support. Thank you for choosing Divan Base Direct! 😊
Kind regards,
Divan Base Direct
Antwoord van Divan Base Direct
Hi Alexander,
Thank you for your great review! We’re delighted to hear that you’re so pleased with your mattress and that you’re finding the drawers sturdy and well made. We really appreciate your feedback and hope you enjoy your new bed for many years to come! 😊
Kind regards,
Divan Base Direct
Happy buyer...
The communication pre-sale was excellent. The packaging was suitable for this heavy item, it arrived on time...but importantly this product (ottoman) was of a superior quality. I'm extremely confident in recommending this company.
4 augustus 2026
Antwoord van Divan Base Direct
Hi Julie,
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with our pre-sale communication, packaging and on-time delivery. Most importantly, it’s wonderful to know that you’re so pleased with the quality of your ottoman.
Your confidence in recommending Divan Base Direct means a great deal to us. Thank you for your support! 😊
Kind regards,
Divan Base Direct
Disgraceful service
Disgraceful service: Dangerous mechanism, medical emergency, and copy-paste excuses.
Review:
Avoid at all costs! I paid £45 for full assembly of an ottoman bed, but the service was a complete disaster. The delivery team (arriving in a branded van and uniforms) left the heavy 40kg hydraulic mechanism dangerously locked in the air and non-functional. They physically moved my 40kg mattress to another room and simply walked away, leaving my bedroom unusable.
My teenage daughter is autistic. This catastrophic disruption to her environment and safe sleeping space caused a severe autistic meltdown during the night, forcing us to call Emergency Support Services.
When complained, Sam from the "Divan Base Direct Team" sent a deeply cynical response: "The mattress was not part of the assembly service... we would not be able to arrange for the delivery team to return... we would not be able to reimburse or compensate you for the hotel."
They took my money for "assembly" but left an unsafe, non-functioning hazard in my house, refusing any responsibility. Disgusting corporate behavior. A dispute has been raised through PayPal.
17 september 2026
Review zonder uitnodiging
Reasonable price & good quality.
Reasonable prices, efficient order process. On time delivery good quality products. I have ordered twice from this supplier.
15 september 2026
Antwoord van Divan Base Direct
Hi Max
Thank you for your fantastic review! We’re really pleased to hear that you’ve been happy with our prices, efficient ordering process, on-time delivery and the quality of our products.
It means a lot to us that you’ve chosen to order from Divan Base Direct twice, and we truly appreciate your continued support. We look forward to serving you again in the future! 😊
Kind regards,
Divan Base Direct
I purchased an ottoman for my daughter…
I purchased an ottoman for my daughter it was delivered promptly and was really well made and sturdy, great storage and a very reasonable price
10 september 2026
Antwoord van Divan Base Direct
Hi Karen,
Thank you so much for your lovely review! We’re really pleased to hear that the ottoman arrived promptly and that you’re happy with the quality, sturdiness and storage space.
It’s great to know you feel it offers excellent value for money too. We hope your daughter enjoys it for many years to come!
Thank you again for choosing us and for taking the time to share your experience.
Kind Regards,
Divan Base Direct Team
Kept in contact throughout the…
Kept in contact throughout the purchase.
When I wanted to amend delivery dates, it wasn’t a problem.
Delivery drivers arrived earlier than expected. It was a 7am delivery, they were very respectful of the early arrival.
Extremely polite, quiet and very efficient.
11 september 2026
Antwoord van Divan Base Direct
Hi Lynda,
Thank you for taking the time to leave such a fantastic review. We’re really pleased to hear that you felt well looked after throughout the purchase and that amending your delivery date was straightforward.
It’s also great to hear such positive feedback about the delivery team, especially with such an early 7am delivery. We’ll be sure to pass your kind comments on to the drivers — we know how important it is to be respectful and efficient, particularly at that time in the morning.
Thank you again for choosing Divan Base Direct. We really appreciate your support and hope you enjoy your new bed for many years to come!
Kind Regards,
Divan Base Direct Team
Warm and friendly customer servuce
Carolina went above and beyond to help me and answered every question with great expertise.
I will definitely be recommending to all my friends!
8 september 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Ellie,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that we went above and beyond to help you and was able to answer all your questions with such expertise.
Thank you as well for recommending us to your friends. It really does mean a lot to the whole team, and we hope you’re just as pleased with your new bed!
Kind Regards,
Divan Base Direct Team
Antwoord van Divan Base Direct
Hi,
Thank you so much for your lovely feedback! We’re delighted to hear that you received wonderful customer service. We really appreciate your support and kind words.
Kind regards,
Divan Base Direct Team
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