Avoid this company at all costs. I bought a pet carrier because it claims to take the weight off your shoulders, but with my 7.5kg dog, it did the exact opposite and caused severe shoulder strain. The... Toon meer
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Absolutely fantastic carrier and perfect for my standard dachshund. Always struggled to find a carrier for him as he such a long boy but the XL is absolutely perfect and makes carrying him such a bree... Toon meer
My Cavalier loves his Dogsnug. A great accessory to take along when it gets super busy in town or for a bus ride. Also the customer service is super friendly and efficient. Thanks to all the team for... Toon meer
Excellent miniature dachshund carrier with long comfortable bottom for long body snd spine. Easy to carry and comfortable for dog. She loves going in it. Ideal for long walks or travelling on public t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Dogsnug — an independent dog brand based in Stoke Newington, London. We design and make carriers, harnesses, and jumpers in our workshop, creating thoughtful, good-looking gear that works beautifully for dogs and their people. Trusted by thousands of dog owners, Dogsnug creates comfortable, stylish, and long-lasting gear for dogs. Dogsnug began over 10 years ago, when we struggled to find kit that truly worked for our own whippet dog Kai. Too often, the choice was either practical but unattractive, or stylish but not built to last. So we set out to make products that do both — combining comfort, durability, and a modern look you’ll feel good about using. Since then, we’ve worked with thousands of customers, both online and in our Stoke Newington shop, to refine and perfect our designs. Every product is informed by real dogs, from dachshunds needing back support to whippets who hate the cold. We obsess over details like adjustable straps, water-repellent fabrics, and breed-specific fits, so daily walks, train rides, and adventures are easier and more enjoyable for everyone. We’re proud to stay independent and keep all our design and production in East London. At Dogsnug, our mission is simple: to keep your dog comfortable, safe, and stylish on every outing — while giving you gear you can trust to last.
Contactgegevens
54 Stoke Newington Church Street, N16 0NB, London, Verenigd Koninkrijk
- 07723679921
- info@dogsnug.com
- www.dogsnug.com
4,4
Uitstekend
104 reviews
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Wouldn't recommend at all
Wouldn't recommend at all. Owner took measurements of my dog for a custom size made sweater. Said would arrive in under a week. Took almost 2 to arrive, apparently it was raining where she was located -funny enough we are in the same city and we had a mini late autumn heatwave that week. When it finally arrived the sweater was way too big (remember she took measurements herself!) and shop owner said she might have sent the wrong sweater to me. Asked to send it back on her expense (I paid upfront at the post office but never got any money for postage back). When the new sweater arrived it was too small. It magically got shorter (which was never an issue anyways) and very small in the arms. It was rubbing her open with each step she took. I called this time and she basically hung up on me saying she was too busy to talk?! Ended up asking to send the sweater back AGAIN but I asked for a refund as it has been a month by now and I needed the sweater this season, not in summer. Wouldn't refund me (because it was made by measure - her measurements though!) and became a bit snappy over messages. Very poor customer service and poorly made jumper - when the second jumper arrived it had a tiny stain on the neck as well. (The dog would have made it dirty anyways but still...) After many messages over one month I decided to put the sweater in the bin. One thing to point out though - I bought a sweater with HER measurements on a different website shortly after she measured my dog and it fit like a glove. Definitely something wrong with her tailoring.
3 november 2021
Review zonder uitnodiging
Antwoord van Dogsnug
Hello, I'm sorry that our service did not work out for you, and we did everything we could to try to please you. READ ON if you would like to know our side of the story. Our jumpers are well loved by most people, and proof of this is all the reviews in our website. To clarify some of your points:
-when you called the shop it was very busy and we were serving customers, however as soon as we were less busy we called you back. We did not hang up, we asked if we could call you back.
-the jumper you received was too big (our mistake, mistakes happen), and we asked for photos of your dog wearing the jumper so we could correct our mistake and the photos were too close up and difficult to see the problem. I asked for clearer photos and never got them.
-we offered to refund your postage and to make a new one and you said you would rather write a bad review. We continued to communicate and you stopped replying.
-we kept in contact almost daily about the status of the jumper via messages as we always replied to your daily messages. Our tone was not snappy, but to the point as we were getting sometimes multiple messages from you in a day including weekends with the expectation of immediate answer. We are a very small company with a small team so it is not always possible to respond straight away.
-We make the jumpers by hand and wash them after making. So rain and humidity does affect the time they take to dry.
Once again we are sorry that the service you receive in this instance was not to your satisfaction, and the offer is still open to resolve the issue if you are open to it.
Dogsnug is such a great store
Dogsnug is such a great store. They really care about the well-being of dogs, as well as creating quality, long lasting products
17 juli 2021
Review zonder uitnodiging
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