Dollar General Reviews 

the emplyees do too much at a time. having only one cashier most of the time. people always waiting in line because theres no one at register

The one in Allouez Michigan there's only one customer service friendly top notch employee!! The manager and the girl that wears a hoodie no customer service no greetings no thank you!!
I work to hard to give my money into this establishment unless Tammy's working don't waste your money go to family dollar

The store employees in dollar general In Bakersfield,ca on Alta Vista and Bernard are disrespectful and rude they treat this old man with horrible customer service. He need help with his bags they wouldn't help him. So I did . Also it was raining. They need to be fired

8th street Marysville ohio. This store is never stocked and one of the workers is extremely rude and should be fired. This store is always dirty and way to high on prices. Ridiculous

Dollar General on HWY 341 S. Hawkinsville is the address says this is a FedEx drop point. I entered the store with a package told the cashier I was dropping off and they took my package and set it down with other packages behind the counter in front of the tobacco on the floor. I waited and waited for Apple to send me verification that my device was fixed. I contact Apple yesterday and they said they never received it. I stated I used the mailing label they provided. They asked if it was a store or drop box I told them where and they said to contact them.
I then called the store a gentleman asked me what it looked like I told him rectangle box one the shape slides would come in wrapped in brown paper. He looked and couldn’t find it. I told him if my IPad didn’t show up we would have a problem. 5 minutes later he calls me back with his manager yapping in the back how she had my Ipad they opened the box and threw the box away. First of all the label had my return address and name on it. Secondly the iPad had 2 pages taped to it with my Name Address Phone Email Claim Number and my card info: I go up get the iPad and I am locked out of it I don’t know the pin which means they put a pin on it. The District Manager calls me and says it was a mistake and it was sitting in the box in the office on a shelf the entire time. I said which is it the box was thrown away or you still had the box with all my info? I said well I am locked out of it Someone put a PIN number on it she said no they didn’t. She had humor in her voice like this was entertaining as she was defending them and their actions. Then she said she would meet with me and pay For more postage. First off I can’t send it to Apple with a PIN number on it that is why it was totally reset.
So now here I sit, with my iPad I can not access, the District Manager is entertaining and relaying lies. If this doesn’t get fixed I am out of a $300 iPad that was for school and Dollar General doesn’t care their District Manager just called again saying they called the employee that I gave the box to to see if he put a pin on it but he hasn’t called back. She will be in the store Friday Morning if I want to meet her or have the police meet her. I have to bring my dad to the doctor so I won’t be able to be there which means she can keep blowing off the situation and continue to not take any responsibility for her stores actions and I am out of $300.

I went to a dollar general in my neighborhood because they were closing down and had a 50% discount for whole store. I was in for a shock when my total came to $77 but I was need of those items. I later found out that they marked up the prices beyond retail and then sold it 50% off the price . In addition the man who I thought voided one of the items did not void it and I end it paying it twice for one item. Later on I pointed it out and said that I was charged one item and he said he could not do anything about it. Disgustingly! Now I see why there a class action lawsuit towards this company. They are snakes in the grass with prices.

I went to store #25561 on 11/01/2026. I have NEVER seen a DG as clean as this store is!!!!!! Destiny was the associate that helped me. Wish I had had her when I managed Sprouse store in Carmel, CA. What really surprised me was all the merchandise was on the shelves and not on the floor. I don’t know what you pay them but I am going to try to get my friend to hire that staff for her store.

I used to visit DG in Bridgeville, DE, all the time because they are close to home. Now it is just the most unorganized, unsanitary store you can go in. The aisles are filled with boxes, and you can barely get through. Then there is usually only 1 employee, and the line is always all the way down the aisle. I can't even tell you how many times I have abandoned my cart and just walked out!

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I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When I was checking out, it rang up as $20.95. I mentioned that the tag on the shelf said $15 and the lady with the black eye rudely told me she wasn't going to adjust the price and ask me if I wanted it or not. Any other time if the price on the shelf is different from the price at the register, the manager will honor the price on the shelf, as they should but apparently she was having a bad day and didn't mind taking it out on me, the customer.

The store in Vicksburg 2203 off of Clay street had an employee named Tez who absolutely stood up today amd showed geat kindness and love. He greeted with a smile and respectful gestures and went over and beyond to call to serve others
He multi tasked while helping me in a way he did not even realize at the time. If I could rate him higher than a 5 star I would, he is very deserving of high recognition.

Poor stocking at about all dg stores. But my local one especially. It will be many times during the week. It will be 50 or more boxes piled up in the floor. And slelves bare. Cant get a buggy through. If you tell staff what youre looking for they just say its in one those boxes. Laugh , he he he and keep walking.

I’m trying to order from your website and it put all my items on a “SHOPPING LIST.” But there is literally NO place on the page to get them into my shopping cart so I can purchase the order. This is stupid. You’ll lose more than just my business if you don’t fix that.

On Friday, September 5, 2025, I had one of the worst customer service experiences I’ve ever had at this Dollar General.

I came in to buy my usual Irish Cream Monster Energy drink — a flavor that’s already hard to find, much less find in the cooler. The cooler space for this product had been empty for several days, and the drinks were stocked incorrectly that day. I grabbed two at room temperature and went to the register.

The store manager came out of the office, began ringing me up, and completely ignored me while keeping her body turned toward another customer. She carried on a conversation about not hiring high school students during the school year. When I politely mentioned the cooler hadn’t been stocked, she looked annoyed, her facial expression showing clear irritation, and dismissively said, “That is the vendor’s job.” Her look, tone, and body language made it obvious she was irritated that I spoke up at all. I left feeling disrespected and dismissed.

I filed a complaint by email that same day but never received a reply. I believe it may have gone to the store and been buried. On Tuesday, I escalated; Wednesday the district manager called me — but only after already speaking with the store manager first. When I explained what happened, she reacted with surprise, asking, “She didn’t engage with you?” I told her, “No.” Yet all I was offered was that the manager was “sorry,” which came across as favoritism and minimization.

Later that same day, I escalated to the regional manager. After 48 hours with no call back, I followed up and only then learned that a $10 gift card had been issued in my name on Sept 12, without anyone ever contacting me. That gesture spoke volumes: it showed exactly how Dollar General values its customers — as if respect, loyalty, and time are worth no more than ten dollars.

Policy Violations:
Dollar General’s Employee Handbook (publicly available on their website) spells out conduct violations on page 16 that may result in discipline or termination, including:

Discourteous or abusive conduct toward any customer

Unprofessional behavior

Dishonesty of any kind in relation to customers

Failure to cooperate in a company investigation

Violation of other company policies/SOPs

The store manager’s actions were discourteous and unprofessional. The undisclosed gift card fits dishonesty. If my complaint was buried, that is failure to cooperate.

These violations extend beyond the store:

The district manager minimized my complaint and showed favoritism (unprofessional; failure to cooperate, p.16).

The regional manager authorized a $10 gift card without contacting me (dishonesty; discourteous conduct, p.16).

Additionally, the store manager’s public remark about not hiring high school students violates Dollar General’s Anti-Discrimination & Harassment Policy (p.5), which applies to applicants. Many high school seniors are 18 and fully eligible to work, including selling age-restricted items. A blanket refusal to consider them contradicts company standards.

Looking back, I also question whether bias against my appearance played a role in how I was treated, given the manager was openly discriminating against another group in that same moment.

Why this matters:
When district and regional leaders allow this kind of behavior, it sets the tone for every store they oversee. If employees see that ignoring customers and minimizing complaints is tolerated, it becomes acceptable — which damages employee morale and erodes customer trust.

Closing:
This isn’t just one bad interaction. It is a failure at every level of management. I no longer feel comfortable shopping at Dollar General — not just this store, but any location in the area, since the same district and regional leaders oversee multiple stores. Customers deserve better.

we stopped at your new store market#25016...our first ever visit...and our last....your selections were really ok but when we checked out all the self check outs were closed so we stood in line...the ticket says brayden...asked about the lanes being closed and get a mumblie we don't use them...duh!!...pretty much had to sack our own items...felt depressed just being in there...depressing

Went to dollar general in chipley, FL on 8/30/2025. They poor cashier had a long line and things weren't ringing up right. The manager was out in his car getting stoned instead of helping her. I know she wanted to walk out. Another employee finally came up and helped her. What a crappy ass store. This is what our world has come to, yet they want our business? Guess they need to hire corporate people that actually have a brain. Nothing but communist and slave labor. I feel sorry for the people that have no choice but to work at these places in small towns to survive.

I think it is very discriminatory for you to have sales in your store where you HAVE to get an app for a “digital coupon”. That’s not fair to us old folks that just want to shop without having to add another app to our phones. Why can’t everyone have the sale price? Why make us do extra stuff we don’t understand to get a sale price. It seems like you dislike us old timers!!! It’s just not fair. You already screwed up your stores by moving the shelves. The old design was so much more friendly. If used to take me about 20 minutes to shop then the design changed now I’m in there for about 45 minutes. It sucks. Plz don’t discriminate against us old folks. You may be one of us one day.

While, Christina, our cashier, was great friendly, cheerful smile, and very nice, a tall dark, bearded guy behind the counter was rude. While standing behind one counter, doing nothing, he rudely told my wife the bathrooms were out if order, go to the gas station next store. Then, wandered around the store while 5 of us stood in line. Store #8043, Hawthorne, FL.

all Dollar General Freezers coolers have mold, they seem to find it more important to follow through and making sure employees are wearing the appropriate uniform. Rather than paying attention to the unsafe mold growing in their freezers and cooler. Mold spores contaminate food, making it unsafe to eat permeating the taste of the food. Mold thrive so organic matter food provides a perfect environment for it to grow. leading to spoilage to spread to items in your fridge. MICROTOXINS which are harmful if ingested causing respiratory problems. DG 7507 Grissom San Antonio Tx

They don't allow backpacks on the store. I use my backpack as a shopping bag and take the bus. Never shop here if you don't drive because they a re bithy a lit this and this unreasonable.

The workers (Molly Johnson) was a great help in that new store that I had no idea where anything was but Molly had it under control…she never lead me wrong!!!