I love my new denim dress! Arrived quickly, well packaged (as always) and good communication. Perfect for summer with sandals, trainers and will be enjoyed in winter with boots. Detail on it is amazi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant!! I walked into a Pop up x Kate Slesinger and Donna picked out exactly the right jeans and in the perfect size. What a skill & I love my jeans and my cute puff sleeve top. Lydia xx
Everything about ordering is easy. Postage and delivery updates throughout and then when the items arrive, they are pure luxury. Best fabrics, best quality. My favourite shopping experience is with Do... Toon meer
Bedrijf heeft geantwoord
Outstanding!!! No other compony will provide such an experience to try, to feel and decide what to keep as Donna Ida! Ana, the personal stylist will take care of your own personal needs, will expla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Geschreven door het bedrijf
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contactgegevens
London, Verenigd Koninkrijk
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
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4,9
Uitstekend
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Shopping at Donna Ida is always a…
Shopping at Donna Ida is always a treat! Their customer service is the best around - they really know the stock, correct sizing and it is fun!
The jeans feel and look amazing. Thanks girls!
7 november 2025
I bought an expensive pair of jeans and…
I bought an expensive pair of jeans and within 2 wears the zip had broken
5 november 2025
Antwoord van Donna Ida
Dear Abi
Thank you for your review. I have checked into your order and Ana immediately apologized to you and sent a replacement pair to you. I honestly feel that you were given excellent customer service and several apologies. I would like to take this opportunity to apologise to you personally, we have also raised this with our factory as we do not expect to have zip issues.
Thank you for your time and your patience and understanding.
With best wishes
Donna
Thank you for your help
Thank you for your help to find me the perfect jeans for me. I really like my new jeans they are soft, beautiful colour and very good quality
5 november 2025
Fantastic jumpsuit i love it
Fantastic jumpsuit i love it: my only concern is that i paid for it so so long ago and its like dead money just sitting about elsewhere whilst i wait for the item i’ve ‘bought’
24 oktober 2025
Lovely jeans
Lovely jeans! My favourite :). Thank you to Ana for your help with ordering and it was great to connect with Donna
23 oktober 2025
I can only comment on “order…
I can only comment on “order experience” at this stage. I am an “overseas customer” and I found it extremely convenient to be able to “talk” with an employee to guide me in the purchase process. Received invoice and transport notice, and now looking forward to receipt of goods and being able to feel the quality, judge the fit, and see how I look!
21 oktober 2025
Amazing customer service
Amazing customer service ! In fact the best I have ever had ! So quick and easy to exchange and a personal WA message and lady to help me with anything and sizing
More companies should work this way !
10 oktober 2025
Customer service is absolutely…
Customer service is absolutely brilliant. Answer any questions quickly before you buy ordered my items dispatched and arrived very quickly and so pleased with them the fit the fabric and even better as they were in the sale.
10 oktober 2025
I’m absolutely in love with this brand
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your size and shape, making the whole experience feel personalized and stress-free. Every piece I’ve purchased is unique and effortlessly stylish—ideal for those moments when you want to look polished and put-together without the hassle. Highly recommend!
10 oktober 2025
The customer service is second to none
The customer service is second to none! I feel like a valued customer from the outset! This must be commended in a world of anonymous sales! Well done Donna Ida - Ps the denims are fabulous too!
13 oktober 2025
Always fabulous.
Thank you to the lovely Ana for helping me with my latest Donna Ida purchase. I love my new pair of jeans, as always the quality and fit are fabulous.
7 oktober 2025
This is the best most patient company…
This is the best most patient company to work with.
9 oktober 2025
Great service and best jeans I have…
Great service and best jeans I have ever purchased
3 oktober 2025
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