Door Furniture Direct Reviews 

I ordered a set of door handles and latches from Door Furniture Direct, but being the idiot that I am, I put the address of my old property(recently moved home). I hadn't even noticed my error until the parcel was on the way. In a panic I telephoned Door Furniture Direct, who were really helpful, and didn't make me feel bad for the error. The lady whom I spoke to contacted the courier and arranged a redirection to my new address. The door handles have arrived safely and are better quality than I could have expected for the price paid. Thank you so much for the brilliant service and help.

First class customer service! I had made a slight sizing error on my order and was promptly contacted by Nicky so I could amend my choice and avoid delays for our joiner. Excellent product quality and delivery time was swift. Highly recommend these guys and a massive thankyou again to Nicky for the help!

Handles I purchased are a good quality product. The only snag was that the manufacturer (M.Marcus) seems to have poor quality control when it comes to packing; 3 handles, 2 with too few screws supplied. Contacted customer service and they sent out new screws immediately. Great customer service.

Great customer service, couldn't have been more helpful.
Competitive prices and great quality items.

Excellent service.
Order delivered within 24 hours of order.
Item exactly as described and the only place we could find a matching replacement handle.
Definitely recommend and will use again

I've used Door Furniture Direct twice for house numbers - one adhesive chrome set and another iron antique style to suit my cottage. They are an excellent company - prompt delivery and emails to keep you up to date with the process. They also don't take the money from your account until the goods are dispatched. I'd thoroughly recommend this company if you're looking for something smart and different.

It’s not often I leave a 5 star review but customer service with these guys is superb.
I ordered a house number, wrong size….my fault, one quick 5min call all sorted for the correct size to be sent out….. brilliant service, friendly and efficient.

First class service, ordered 19th fitted 21st, I must apologise for using Amazon in the past but I paid twice has much for using Amazon. Royal Mail were very good with emails and finding somewhere safe to store my goods due to being out.

I recently purchased from Door Furniture Direct and was thoroughly impressed by their service. The selection of door handles and ironmongery was vast and diverse, catering to every style I could imagine. Not only was the website easy to navigate, but my order arrived promptly, and the quality of the products was exceptional. Their customer service was also top-notch, readily available to assist with any queries I had. I highly recommend Door Furniture Direct to anyone looking to enhance their home’s door furniture.

I bought some knobs, at a good price. They sent me the wrong ones due to a packing error, but they dealt with it really well. I mailed them on a Sunday and got a reply the same day, and when I called on Monday they answered the phone, knew who I was, and had a perfect solution for me. They didn't even insist on receiving the wrong knobs back first before sending the right ones out to me. I really appreciated all these things and would do all my shopping from small businesses like this if I could. And the correct knobs arrived today and they are perfect too.

Responsive and helpful customer service via email.

Excellent company! I ordered some shelf brackets and they were gorgeoussss! But we decided not to do shelves in the kitchen so had to send them back as they were a bit pricey to keep for no reason and customer service was so helpful and kind. Thank you! Will keep the company in mind for future orders :)

I was recommended this website by a locksmith friend, found what I needed at a good price.
there was a fault less than a year later and I informed the company who sent a speedy replacement FOC - very pleased with the service.

I'm sorry that just a few people have had to give poor reviews. I found the website very easy to navigate to find exactly what I needed (a brass lift up letterbox). The dimensions shown were spot on, I received a phone call same day as order to confirm the address and has the item delivered the next day. 24 hours from order to delivery - full marks to Door Furniture Direct and Parcelforce.

Found them very helpful needed to replace brass letterbox, new ones all metric sizes Nicky advised on nearest one to the size needed, with small amount of adjustments fitted well. Product arrived on time packed well and is a quality item. Many thanks

It's rather disappointing when you read 'bad' reviews which lean towards being banal and simply just a rant. I could not be happier with this company. I received a call from them to advise of a quantity issue and one of the items I had ordered was available in the same colour as all other items ordered but wasn't yet on the site, so was unknown. This proves that the business actually cares about the customer, to take notice of what had been ordered and advise of an alternative to match other products shows courtesy and to let me know is why I give this company the 5 stars. Others would have just sent out what was on the original order. I wish I had found this site prior to ordering other items elsewhere, as I would have ordered everything with them. They are that good and should the need arise, I will certainly make this my first choice for purchase. Very well packed, speedy delivery and a truly wonderful experience. Thank you 'Door Furniture Direct'.

Measured and ordered the right bathroom lock. completely different one arrived in the post. When I spoke to them they said they didn't have it anymore so sent me a different one?? Very bad customer service.
All round waste of time, now have to try and send it back for a refund.

I read some negative reviews on here about delays and orders coming in multiple delivers, but at nearly £100 cheaper than anywhere else I took the plunge, and boy am I glad I did! I ordered 27 handles and was contacted after a few days to say they only had half and the rest would follow in a few weeks, I had expected this from the other reviews so wasn't disappointed and more than happy to wait. The rest followed as promised only 3 weeks later with no need for chasing. Lovely quality handles in our new kitchen - perfect!

Thank you for a very fast and efficient delivery. It was only 1 x 150mm square spindle for a latch gate but you got it picked, packed and despatched within an hour to catch the evening's post.
Nice work.

truly wonderful customer service-