Lee took over our Google Ads a few months back and our e-commerce sales have gone up noticeably without increasing the budget. He actually explains what he's changing and why which is more than our la... Toon meer
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Lees wat reviewers zeggen
Amazing service from Dpom for my google ads. I own a couple of holiday homes in Brittany, France and wanted to target more UK holidayers who want to self-drive to France for vacation. The ads campaign... Toon meer
As a small family business, finding an agency that actually listens felt impossible until we found DPOM. Lee has been wonderful, he remembers the little details about our business and always has time... Toon meer
AVOID! Have a look at the other 1 star reviews as well as on Google. I went from getting lots of orders to virtually none. I am not sure they know what they are doing. They only made chang... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DPOM
Geschreven door het bedrijf
DPOM have provided our Google Ads management service to over 1000 small and medium businesses over the last 13 years.
We specialise in helping small businesses grow with Google Ads, and with over 13 years of experience across almost every industry, DPOM is uniquely positioned to help your business grow. We pride ourselves on being honest and transparent with our clients from the very start so you can make informed decisions about whether or not to engage our services.
We'll never make a guarantee or promise that we can't keep, and we'll always give you unfiltered realistic expectations of what we can do to help your business grow.
Why choose DPOM?
- Small business-friendly pricing - Prices start from just £95 per month for smaller budgets on Google Ads
- Over 13 years of experience - We've helped businesses with budgets ranging from £200 to £200,000 per month!
- No long-term contracts - We won't tie you into paying for something you no longer need! Our contract is a simple monthly rolling agreement that you can cancel whenever you need to with just 31 days notice.
- Cancel anytime with just 31 days' notice - Google Ads (like any advertising) doesn't work for every business, and we believe if it doesn't work for you, you should be able to cancel with no fuss! To cancel, you simply email cancellations@dpom.co.uk and provide 31 days' notice to cancel and that's it!
- Transparency Guarentee! - Google Ads and SEO (and any marketing) takes time and in every quote we send, we lay out time frames and expectations so you're fully informed from day one!
We always recommend only signing up to our service if you're willing to give us 3 months to try various strategies to improve your results.
There are no guarantees with any type of marketing, and we'll only ever give you realistic expectations so you can make objective decisions about your investment and whether to continue or not.
We know that as a small business owner, you may not have the time to manage your Google Ad campaigns and you need to make every penny count. With packages to suit most budgets, DPOM offers expert care to manage your campaigns while you manage your business. Speak to our friendly team today to learn more about how we can help your business grow.
Contactgegevens
DP Online Marketing Ltd, Mayden House, Long Bennington Business Park, Main Road, Long Bennington, , NG23 5DJ, Newark, Verenigd Koninkrijk
- 0115 727 0038
- info@dpom.co.uk
- www.dpom.co.uk
4,2
Goed
239 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I spend around 5000 per month and am…
I spend around 5000 per month and am subscribed to DPOMs Elite package. Since signing up I’ve seen my CPA go down and my conversions increase without spending a penny more. I am completely satisfied with DPOM and I’d highly recommend them for anyone starting with Google Ads (it takes time!) or an established advertiser like myself.
Great team
18 juli 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you for sharing your positive experience with our Elite package!
We're thrilled to know that you've seen a decrease in CPA and an increase in conversions without having to increase your budget. That's exactly the kind of result we aim for, and it's great to hear we've hit the mark with you.
We appreciate you taking the time to recommend DPOM, whether to those new to Google Ads or fellow established advertisers. Your support means a lot to us.
Lastly, we want to say thanks for choosing DPOM. We're looking forward to continuing our work together and achieving even more success.
This company really does exceed where…
This company really does exceed where others don't, for instance as a roofer in this current climate customers can be challenging, marketing companies can be challenging but literally from the get go camilla and dpom team have made the pressures of marketing strategies exciting to work with, take it from me there are so many who promise but very few who deliver. This company really have delivered so thought it was only fair I add my 10 peneth worth in and felt obliged to write another. Great review for a brilliant company
Keep up the good work
Best regards Lester
Peak Roofing
18 juli 2023
Review zonder uitnodiging
Antwoord van DPOM
Hi Lester!
Thank you so much for leaving us another fantastic review! Our team, especially Camilla, really appreciates your support and your positive feedback about the work we've been doing together.
Also, we have to say, we absolutely love seeing your videos. Camilla makes sure to share them with all of us, and they've become a much-anticipated treat for the team!
We're incredibly grateful for the opportunity to work with you and look forward to continuing our successful partnership. Thank you once again for your trust in DPOM.
Excellent service
Excellent service, very friendly, very professional.
18 juli 2023
Review zonder uitnodiging
Antwoord van DPOM
Hi George! Thank you for the review, as we say from the very beginning, it can take a few months to get results from Google Ads and glad that you're now repeating the rewards!
Handled my ads incredibly well
Handled my ads incredibly well, highly recommend.
17 juli 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you for taking the time to leave this review Rosa!
Great all around
Right from the start, their expertise and passion for driving results were evident. They conducted a thorough audit of my digital marketing efforts and provided invaluable insights into maximising my online presence. My account manager Lee had excellent communication, responsiveness and was very direct throughout the process, ensuring that my specific needs and goals were met.
6 februari 2023
Review zonder uitnodiging
Antwoord van DPOM
Thanks Justine! I am glad to learn that you found our initial audit helpful and that you're happy with communication.
As you are on our "PRO" package, you receive priority service over our "Lite" and "Starter" packages and I'm glad to read that you're happy!
Many thanks!
Impressive team with great results
Thanks to DPOM's remarkable support, my business experienced significant growth in online visibility and conversions.
1 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
WOW! Thank you so much for the review. I speak for the whole team here when I say we're thrilled your business is experiencing growth and it's great to work with you!
easy process to sign up
literally just signed up with dpom for starer package and their website service. easy sign up process and, informative staff that help me decvide the best service for me. I am in newark so they are quite local to me which is reassuring.
17 juli 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you so much for your review! We love working with our neighbours! I'm glad you found the set up process easy and we look forward to working with you!
Terrible customer service
Terrible customer service.
A truly awful experience. We have double our outgoings with Google Ads but have lost our consistent contacts of 2 to 3 a day.
Instead they have dropped to 2 to 3 a month.
Dpom stated clearly on their website that (on the package we signed up for) not than X amount would be billed on Google Ads.
Without discussion or our consent, Dpom doubled this figure in Google Ads.
I'm sure that there are great companies out there, who can really help with Google Marketing.
But Dpom certainly isn't one of them.
EDIT TO ADD A RESPONSE TO DPOM'S COMPLETELY FICTITIOUS REPLY!
You DOUBLED our monthly to over £1000! If we could upload a screenshot here, we would.
We contacted you telling you that you were bankrupting us because ALL contacts had ceased.
You're disappointed?? Not even a fraction as disappointed as we are in Dpom!!
If only you cared as much about customer support and customer revenue as you do about HONEST feedback.
If only you responded to customer emails as quickly as you have responded to this review.
If only an ounce of effort had been put in to helping us.
Rather than taking payment each month and doing very little else!!!
Got a business you cherish and have spent 7 years building up from nothing?
Then PLEASE STAY AWAY FROM DPOM!
17 juli 2023
Review zonder uitnodiging
Antwoord van DPOM
I am sorry to hear you're not satisfied with our service. As a DPOM STARTER client (Our £95 per month package) the maximum spend that applies to this package is £500 per month. We would never increase your budget without your permission, this is a strict policy and is certainly not the case here. It is possible that there's a billing error on Google's side or someone in your organisation has made a change - in any case, all changes are logged in your Change History and we'd encourage you to check this - it will confirm that we haven't made a change to your budget.
Also, I have checked our records and it appears you've never raised this issue with us at all in fact, the last message we received from you (2 weeks ago) was you letting us know your results had increased since signing up so I am disappointed that you'd raise it on a review site rather than contacting us directly.
I can also see you've removed our access from your Google Ads account which means we can't log in to investigate this.
We'd appreciate the opportunity to resolve your complaint and would appreciate it if you could please email customerservice@dpom.co.uk so we can look into things further.
EDIT: We've reached out to you to offer to fully investigate your concerns with a view to resolving them. You have replied declining this offer however should you change your mind, please let us know and we'll investigate your complaint further.
Excellent communication
Excellent communication, efficient and friendly team to work with.
22 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Many thanks for your kind words Doug!
As a business owner operating in both…
As a business owner operating in both the UK and USA, I've had the opportunity to work with DPOM for Google Ads management. This review is my straightforward account of the experience.
Simply put, DPOM knows their stuff. They've taken the reins of my Google Ads campaigns and their understanding of this space has been evident. They've been able to tailor strategies to fit the unique requirements of my business, which I appreciate.
Patrick from their team deserves a special mention. His grasp of my business needs and his skill at converting complex data into easy-to-understand strategies have had a significant impact on our ad campaigns. He's been professional, dedicated, and easy to work with.
Since starting to work with DPOM, I've seen a positive shift in my sales numbers. I credit this to their methodical, data-led approach that has led to an increase in conversions. Furthermore, our Cost Per Acquisition (CPA) has gone down, which means we're getting a better return on investment.
I've also been impressed by how well they've handled the differences between the UK and USA markets. It's not an easy task, but they've shown they can deliver consistent results regardless of location.
In summary, DPOM has been a solid partner for managing my Google Ads. Their consistency, industry knowledge, and focus on client success have made them a reliable part of my business operations.
If you're looking for a no-nonsense team to handle your Google Ads, I'd suggest giving DPOM a go. They've proven to me they can deliver, and I'm confident they can do the same for your business. I recommend them without hesitation.
29 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Hi Marie,
Thank you very much for your review! We are delighted to hear that our services and team, particularly Patrick, have had a positive impact on your business and ad campaigns.
We take pride in our ability to deliver tailored, data-driven strategies that drive results, so your comments are extremely affirming for us. We are especially pleased to hear that our efforts have led to an increase in sales for your business and have successfully handled the complexities of operating in both the UK and USA markets.
At DPOM, our main goal is to ensure client success and it’s incredibly satisfying to hear this reflected in your experience. We look forward to continuing to work closely with you to achieve the best results possible for your business.
We also appreciate your recommendation for other businesses to give our services a try. Your vote of confidence means a great deal to us.
Once again, thank you for taking the time to write such a detailed and positive review. It's feedback like yours that helps us continue to strive for excellence in all we do.
High hopes but no sales.
We had such high hopes when we signed up with DPOM. Gave it 3 months, over £1800 spent on campaign and DPOM, not a single sale on our site. Because we were on one of their lower packages, they don't speak to us, they sent reports but not much use.
29 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Hi Bryan
As you are on a DPOM Starter £95 per month package, all communication is performed in our support portal. I can see from viewing this you have engaged with us previously on this portal.
We have absolutely no problem with communicating with you but to date, you have only raised one support ticket and this was answered promptly. We've also invited you to a discussion with every report we've sent however, you've never accepted this offer.
We do offer packages that may be more suitable to your requirements: Our 'Lite' package includes a dedicated account manager and pre-booked calls and our 'Pro' package is a priority and unrestricted service where you can call your account manager at any time.
Regarding performance in general, as we say in our quote, unforutnately, Google Ads doesn't work for everyone (and there are no guarentees) and that's why, as you say, we have always provided reports and these are designed to ensure you are fully advised on the performance of your ads to ensure you can make an informed decision on whether or not to continue with our service. Again, it's worth noting that on the email we send with report we do invite you to raise a ticket to discuss the report in detail - you've never taken us up on that offer however.
We also don't appear to have received any complaint from you prior to this review which is disapointing as we can't resolve an issue until we know it exists - and had you done so, we'd have been more than willing to engage with you to solve any problems you had.
I am however, sorry you are not happy with our "Starter" service and I'm happy to discuss any points you'd like to raise with a view to resolving any concerns you may have. I do however feel that a 1 star review is a little unfair when, from the beginning, as we do with all of our clients, we've laid out the risks associated with Google Ads and have kept you informed throughout the process of your performance to date.
Very honest approach
I was impressed with Dpom from
The start when they audited my google ads account and told me my old agency did a good job, I just didn’t give them enough time (only 6 weeks) effectively talking me out of using them- I see another review said similar and that speaks volumes.
If my agency doesn’t deliver I’ll be coming back to Dpom - that level of honesty is rare. Well done x
6 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Thanks for the review Lucy! We pride ourselves on being totally honest and transparent with our customers and as you've seen, our potential customers too!
Google Ads, like any advertising, takes time. A month, 2 months and sometimes even longer is often simply not long enough to give results so as you say, we advised you that your current agency have not been underperforming, instead, you need to give them a little more time.
As we say on our own quotes, our website and even our Trustpilot profile, you should always expect to give Google Ads at LEAST 3 months to give results and failing to do so, will usually always lead to disappointment.
I am thrilled you're happy and if, in a few months things don't improve, we'd love to work with you. Thanks!
No regrets - top team - top results!
Prior to working with DPOM, our business had worked with 3 other Digital Marketing Consultancies over a 10-year period. Outcomes were always disappointing, and it was with some world weariness that I thought we would give DPOM a try. As we approach our fourth year working together, I can say it has honestly been one of the best decisions I've made.
Brett has been my main P.O.C. and he took the time to really understand the unique challenges of our business model rather than try to impose a cookie-cutter approach to our Google PPC. Without exception I have found him approachable, very quick to respond (literally within minutes!) and his team at DPOM have come up with some great initiatives which have kept our CPA down.
Reassuringly working with a Google Premier Partner who have earned this status ensures we don't fall foul of any Google Advertising rules and stay ahead of our competitors when Google launches new initiatives. Working with DPOM has delivered us a constant top 3 Ad position at a cost that delivers us the required margins.
Having proved themselves with Google PPC management, I contracted them to assist with our SEO and social media and have enjoyed the same service and great results. I would 100% recommend DPOM for a professional, friendly, result achieving Digital Marketing partner.
22 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Hi Jackie,
Thank you so much for leaving this detailed review. It's hard to believe we're 4 years in already, time flies! We've enjoyed every minute of it and we're really thrilled you're happy.
As you say there are some very unique approaches we have to take due to your business model so it's certainly challenging and I think the whole team would agree that that's what makes it exciting and very rewarding to work on your campaigns - we all genuinely enjoy it and it's great that shows through in the results!
Thanks for your trust and continued partnership!
As a small business owner
As a small business owner, it can be challenging to navigate the world of digital marketing, but the team at DPOM provided expert guidance and support every step of the way. Their focus on small businesses really sets them apart, ensuring a tailored and personalised approach to each campaign
From the start, the team was professional, knowledgeable, and committed to driving results. I particularly appreciated their straightforward pricing and flexible contract options.
They understand that small businesses need flexibility and simplicity, and they delivered just that. I was not tied into a long-term contract, and the pricing structure was clear and uncomplicated, with no unexpected costs.
19 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you for taking the time to share your experience as a small business owner working with DPOM. It's brilliant to hear that you found our team's expert guidance and support helpful in navigating the world of digital marketing.
We recognise the unique challenges faced by small businesses, and we are committed to providing bespoke and personalised solutions. It’s encouraging to know that our professionalism, knowledge, and commitment to driving results resonated with you. Furthermore, we are pleased that you appreciated our transparent pricing and flexible contract options as part of our dedication to serving the specific needs of small businesses.
Many thanks!
Lee is fantastic - revenue has almost doubled!
Lee has been fantastic so far. He is very knowledgeable, skilled and honest and with what is achievable. It’s clear that he cares about the businesses he is helping and their goals. Since starting with DPOM our business revenue has almost doubled due to increased google ad conversions and this was after barely 1 month. Also I have been trying for years to sort out conversion tracking because we have a strange website setup and Lee is the first and only person to successfully do it. I am really happy with my experience so far and really thankful I gave DPOM a try.
1 mei 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you for sharing your feedback regarding your experience with DPOM and, in particular, with Lee. We are pleased to hear that you find his expertise and approach beneficial to your business.
It's encouraging to know that our services have positively impacted your business revenue through increased Google ad conversions and that Lee was able to assist with the conversion tracking setup for your website. This kind of feedback is valuable as it helps us maintain and improve the quality of our services.
We appreciate your trust in DPOM and look forward to continuing to support your business goals. If you have any further questions or require assistance, please don’t hesitate to reach out.
Thank you once again for your feedback.
DPOM have been on our account for 6…
DPOM have been on our account for 6 months now and run a few campaigns for us which are performing well. Our account manager Camilla is great. Very knowledgeable and helpful. She told me something that I wasn't aware of. Bounce rate on GA is a useless stat, as it's based on a visitor not clicking through to another page on your site. If your page has the right information on it, then there's no need for someone to go to another page. With GA4, this problem is fixed.
15 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you so much for your positive feedback! We are thrilled to hear that the campaigns we have run for you over the past 6 months are performing well. It's particularly great to know that your account manager, Camilla, has been a valuable resource. Her knowledge and helpfulness reflect the level of service we strive to provide to all our clients.
It's wonderful that Camilla could provide insights into Google Analytics, especially regarding the bounce rate metric and how GA4 has addressed its limitations. We understand how important it is to have the right information and insights to make data-driven decisions, and we're pleased that you found this information valuable.
Thanks again!
It’s early days (about 3 months in) and…
It’s early days (about 3 months in) and true to their word results are starting to pick up. They aren’t where I’d like them to be just yet but i understand it takes time but to be fair, it’s a very good start and they’ve been very honest, open and responsive.
I will update this review in a few months with an update, hopefully the good results continue!
15 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you for taking the time to share your initial thoughts on our service. We're glad to hear that you've noticed some positive results and found our communication to be honest, open, and responsive.
As we often mention, it can take around 3 months or sometimes longer to see results. While there are never any guarantees in the dynamic environment we operate in, it's heartening to know that you're already witnessing improvements at this stage.
We're looking forward to your updated review in the coming months. In the meantime, please don’t hesitate to reach out if you have any questions or need further assistance.
Greta service from the team at dpom
Greta service from the team at dpom! My google ads are working much better after I made the mistake of trying to do them myself and messed the location targeting up. My cpa is down and I’m getting calls from within the area I actually operate it which is much better
14 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Thank you so much for sharing your positive experience on Trustpilot! We're thrilled to hear that our service made a difference to your Google Ads. It's great that you're seeing improved results with lower CPA and more targeted calls. Your feedback is truly appreciated. Don’t hesitate to reach out if you need further assistance!
Cost per lead increased by 540%!
In the 4 weeks that DPOM had control of my Google Ads account, my lead submissions dropped from 108 per month (average) to 21. The average cost of a lead submission went from £9.44 to over £50. DPOM defended this by stating that it takes 3 months to see improvements. Whilst I fully accept that it takes time to see improvements, I certainly did not expect their involvement to massively reduce my lead submissions and increase my cost per lead by 540%!
Response to DPOM reply below:
Disappointing but unsurprising that you have chosen to lie about my data. I have provided evidence which clearly shows that my cost per lead submission was £9.44 from Jan to May. It was never £80 and you know this, yet you are continuing to falsify the data. The month of May when you were in charge it leapt from £9.44 to to £51 per lead submission. Since I took back control in June and worked with the team at Google I have got it back down to £20. The incorrectly installed tagging that you mention was due to my account manager confirming to me on several occasions that it had been installed correctly.
14 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Hi there, as per our emails over the last day or so, as you know, your average lead cost in Google Ads was over £80 and is now £20. As discussed, you are looking at your overall data that includes other channels - we only manage your Google Ads.
We have emailed you several times with screenshots from Google Ads and Google Analytics to demonstrate this.
As you say, you cancelled after just 40 days and in that short time there will be fluctuations in performance, which is why we say in our quote, on our website and even on our Trustpilot profile, it can take 3months + to see results (because performance can fluctuate and it takes time to make improvements).
I also note that during this time you had incorrectly installed conversion tracking which we recently drew to your attention.
I am sorry you are not satisfied and as discussed by email, I am confident that had you provided with the time we said we'd need from the beginning, your performance would be further improved.
Had a good experience so far with DPOM…
Had a good experience so far with DPOM and specifically Brett who is one of the Directors I believe. I spend a significant amount on marketing and Brett’s many years of experience are truly valuable and the consultancy he provides is incredibly valuable.
1 juni 2023
Review zonder uitnodiging
Antwoord van DPOM
Hi Reg!
Thank you so much for your great review, the team really appreciate it and we are glad you are happy with our Google Ads management service!
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