Dreams - Aylesbury Reviews 

Delivery was swift and professional. All came as scheduled, and product very good quality. Not the cheapest but very good value

Would highly recommend this store, assistant really helpful, and very professional

Everything was great no issues

Great product! Great sale, lovely store and staff were very knowledgeable.

The staff in store where attentive and helpful and delivery staff where on time with no fuss

Delivered on time by courteous delivery people. Good quality product at a fair price

The mattresses are amazing .we both are sleeping so much better..thanks to Harry who was so helpful.we both wanted to say thank you and also the delivery men were 5stsr too.

Excellent choice of mattress, staff so knowledgeable. Computerised mattress matcher definitely worth taking advantage of, makes choosing so much simpler knowing you are getting a mattress compatible to you and your partner.
A very warm welcome received instore with the offer of a cup of tea.
Delivery time after ordering was short .
Updates on delivery times excellent.
Delivery driver even phoned on the morning of delivery.
Delivery guys very clean, polite and experienced. Bed assembled swiftly and expertly.
Ten out of ten Dreams . Thank you very much

Very positive experience with Dreams Beds. The male assistant was very helpful and polite, made sure we were happy with our purchase, Coffee and biscuits while we waited which was a nice touch. The delivery went smoothly too. Happy all round.

Absolute delivery shambles. Twice cancelled. Yesterday we got an email and text message stating that the mattress delivery would be today. So I got the mattress off the bed, downstairs and bagged up ready to be taken away. The delivery time was 11.30 just before we got a call saying that the delivery was to be cancelled again and would not happen until the 28th. Customer services had an appalling approach hardly apologising for the massive inconvenience, offering no explanation. The guy just didn't care. He even tried telling us that we couldn't have received a text and email! What so we are wrong? Idiot. Ask for a supervisor and was told someone would call back. When that happened it was the same person. Jokes. I called again same not caring attitude, it must be their culture.
All it would have taken was a proper apology for the inconvenience and a belief they were trying to sort the problem out. Appears that was a too high expectation from me. Because of the attitude and I could no longer trust that the 28th would happen I cancelled and asked for a full refund.
My advice is to make sure you fully understand the delivery cycle and ask them how likely the date is to change.
Come on Dreams, customer service, the clue is in the title....

I so love my new bed. Very comfortable! Lovely guys that delivered it for me!
You’re all 100% brilliant!!!!🤩

I went to Dreams in Aylesbury to order a new Double Mattress.

The service/welcome I received was exemplary and i was treated very well throughout the process. I am glad that the Customer Service was so good as it is something that seems to have disappeared from the High Street recently.

I cannot speak too highly of the whole experience and I am very glad to have chosen them for what is not a small purchase nowadays.

Very good attendance in store and installation

Because when I came in the shop they advised me very well and when they delivered the mattress they were quick and efficient

Great service, especially from Aaron in Aylesbury branch, great relief from back problems, and the mattress is so comfy I can hardly wait till bed time!

Everything from the sales person’s help choosing our new bed and mattress to the final delivery and assembly, with the removal of our old bed and mattress too.
Your staff are efficient friendly and most helpful.
The delivery team were really nice and nothing was too much trouble…

Expert assistant directed us to the correct mattress for us. Delivery went well, old mattress taken away. Delighted with the comfort of the new mattress, a very good shopping experience.

Dropped off in a flash, delivery drivers were top. Sorted

Great advise in the shop. Good information during the entire process. Thought the actual delivery lacked the style of the rest of the deal, maybe the chance to check that the mattress was ok before the driver was heading back to the truck would be an improvement, not that there any problem. Overall a good experience.