The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... Toon meer
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Lees wat reviewers zeggen
Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... Toon meer
We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... Toon meer
20/6/27 it was a Dream at Edge Lane Liverpool!! Brilliant experience from beginning to end. Linda listened to our requests (I have a spinal problem) we went on the bed analyser, such fun and it gave... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Liverpool Shopping Park, L13 4DL, Liverpool, Verenigd Koninkrijk
- 01514338915
4,7
Uitstekend
289 reviews
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The bed and mattress is great
The bed and mattress is great. People who delivered it and set it up were polite and friendly. They were on time and removed the old bed and mattress and set up the new one all in 20 mins
12 april 2025
Jenny
Jenny, the assistant who helped me choose my new mattress was extremely helpful with me as i suffer from a few health conditions therefore picking a new mattress was important to me.
I got to try a few different mattresses and she gave me good advice about each one, she gave me plenty of time to make my mind up and i finally decided on purchasing a silent night mattress, it is absolutely amazing, well worth every pennny, i love it.
11 april 2025
Very welcome
As soon as we walked in, we were greeted by Jenny, who made us feel welcome right away. She listened to our needs, guided us through the options, and made sure we felt no pressure. I mentioned to Jenny that I was looking to upgrade my other son to a double bed in a few weeks and asked her to call me if any offers came up. Jenny kept me in the loop, and overall, I would give her a 10/10 review. Also the delivery team who we had constant updates of delivery.
6 april 2025
Mattress Purchase
Had a great experience at Dreams, Edge Lane Liverpool. John was incredibly helpful, friendly, and made the whole process stress-free. He really took the time to understand what we needed and gave honest, thoughtful advice. Excellent customer service — highly recommend!
25 maart 2025
Review zonder uitnodiging
Excellent service from start to finish
Excellent service from start to finish. Thank you to the delivery drivers very pleasant, kept me informed about time and they were very professional
22 maart 2025
Satisfied
Staff were very nice. Pleased with extras, pillows etc. delivery guys respectful. Nothing to complain about at all. Very satisfied
16 maart 2025
Delivery arranged and carried out…
Delivery arranged and carried out smoothly with no problems. Staff courteous and professional.
26 februari 2025
Fantastic customer service
Fantastic customer service! The staff were friendly and knowledgeable, and they helped me choose the perfect product. Very happy with my purchase
8 maart 2025
They listen they advice they solve
They listen they advice they solve
Nothing other than just excellent
28 februari 2025
Excellent service and communication
Excellent service and communication, helpful, friendly staff
28 februari 2025
10 out of 10
The service in store and on delivery was second to none.
They catered for all our needs
And the delivery people where fast clean and very professional
19 februari 2025
Overall a great experience sales staff…
Overall a great experience sales staff very helpful,good communication regarding delivery the two drivers put shoe covers on which is very respectful we didn't have any problems thank you
13 februari 2025
A Dream experience !
Had a great experience speaking with Linda. She made feel welcome and put us at ease whilst trying out different mattresses. She was very helpful and her knowledge on the products was second to none.
We would definitely recommend Dreams Liverpool Edge Lane.
23 januari 2025
Excellent service right through from…
Excellent service right through from the choice of mattress to the sale and delivery!
8 februari 2025
Excellent staff and wide range of products
the way John helped us select the mattress and for being patient throughout our extensive visit and endless queries. only one draw back is the pricing and clearance sale adverts are a bit misleading, I assume its the marketing strategy..but overall staff attitude is great ,,,
4 februari 2025
Dreams beds
The staff at the showroom were very helpful and courteous. The delivery team were efficient and helpful throughout the delivery.
2 februari 2025
Great service and wonderful mattress
We went into the shop without the intention to buy but we were really happy with the Flaxby mattress and it was a great price so we ordered it. Delivery was quick with the removal of the old mattress. Both Jen in the store and the delivery people were great and I couldn't be more pleased with my mattress and the service from Dreams.
12 januari 2025
Best bed I've ever bought
Delivery as promised. Arrived in time and the delivery men were very courteous. I don't know how they managed to get my massive old bed out but they did it! New bed lovely and comfortable and I can say without a doubt it's the best bed and mattress I've ever bought.
26 januari 2025
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