We were so pleased with the time that Bethany took with us in the Newbury store to make sure we were making the right choice of bed and mattress. The delivery team were first class in keeping us infor... Toon meer
Locatie
Wijzig locatieUnit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU Newbury, GB
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Lees wat reviewers zeggen
Lovely experience in Newbury store - we knew what we wanted but weren’t aware there were lots of other options available. Retail staff were so very patient and attentive with us, even when we changed... Toon meer
From purchase to receipt it couldn’t have been better. The experience in the store of choosing the correct mattress was definitely correct as we’ve never slept better. It was delivered exactly as plan... Toon meer
Simply put, quick, convenient, painless, and good value for money. Bought a bed from Bensons for Beds, was a really bad experience (still haven't received the bed I ordered and paid for almost 3 month... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU, Newbury, Verenigd Koninkrijk
- 01635 945279
4,9
Uitstekend
173 reviews
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Davetherave
Great product, great service and the delivery of new and collection of old was so good.
9 september 2023
Customer Service Help
Our questions were well answered and helpful in making decisions for buying a bed. Customer Service very knowledgeable about the products for our needs.
Angelika very helpful and patient and follow up of order very good.
28 augustus 2023
Review zonder uitnodiging
It was everything I expected from the…
It was everything I expected from the purchase, friendly and efficient staff, would use again
31 augustus 2023
Mattress purchase
Mattress purchase
Very friendly and informative staff, especially Angelica who served us. Given a cup of coffee whilst the paperwork was done which was a nice touch. The delivery went very smoothly and the men were very polite and respectful.
27 augustus 2023
Review zonder uitnodiging
Dreams Newbury Store
I can highly recommend the team at Dreams in Newbury, a really helpful, friendly and knowledgeable team!
28 augustus 2023
Review zonder uitnodiging
Dreams sofabed
Great company, great delivery service, great item. I'm really happy with the purchase.
11 augustus 2023
Got in sale
Got in sale, good sale price. Wasn’t told that it’s best to wait 28days if not happy with product. At first felt it was too firm but seems ok now
25 augustus 2023
So happy with my purchase
So happy with my purchase, we were looking for a mattress and a bed and fortunately we went to Dreams in Newbury we met Angelika who showed us the best quality of all beds and mattresses, gave us a lovely coffee, and great customer service. We just bought all!
The price was amazing and it was a pleasant time inside the store. Thank you, Angelika, thank you Dreams in Newbury! We have our new bedroom!
12 augustus 2023
Review zonder uitnodiging
Great experience - super new bed
The staff were extremely knowledgeable which made the process of choosing much easier. They worked with my budget to get the best deal for me.
Communication re delivery was clearand timely
Delivery and installation was efficient and the team were patient and helpful
10 augustus 2023
I received good attention and advice…
I received good attention and advice from the customer services agent.
I am really pleased with my new bed and mattress.
4 augustus 2023
Great customer service
The Newbury Dreams store were great in assisting me finding the best mattress for my needs. With the sleep match technology available in store and the kind, attentive staff I was able to purchase a mattress to suit my budget and needs. They did not try and hard sell products but gave me enough information and time to make my own informed decisions. There were distractions for kids in store and toilet facilities and little touches like being offered refreshments made the trip more relaxing.
25 juli 2023
Review zonder uitnodiging
Divan and a mattress
We purchased a divan and a mattress in store where we had chance to compare various items. Staff was very helpful and gave us a discount as well as few freebies. The goods were delivered on the day we chose. Very happy with the purchase and the price we paid. Great experience overall. Highly recommend.
4 april 2023
The staff were extremely helpful and friendly
The staff were so helpful and friendly, and I love the mattress I chose.
13 april 2023
Thank you Bethany!
Bethany was very helpful in helping us to chose our new bed frame and mattress. She listened to our requirements and took her time to explain options that she thought would be appropriate. Bethany was very patient and offered us drinks whilst we considered our options, she was very friendly and we felt very comfortable and with no pressure to make a purchase. We would like to thank Bethany and wish her all the best of luck with with her journeys as mother to be. We’re looking forward to receiving our new mattress and bed frame!
7 april 2023
Review zonder uitnodiging
Excellent customer service …
The staff were friendly and knowledgeable and went out of their way to accommodate our needs. The whole experience was first rate. We purchased 3 mattresses and all were perfect for our individual sleep patterns
6 maart 2023
The automatic bed firmness calculator…
The automatic bed firmness calculator was superb and made the process of buying the right mattress much easier.
25 maart 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Staff were fantastic and nothing was to…
Staff were fantastic and nothing was to much, bed arrived and the delivery guys were fantastic, the only issue we have with the bed is that it's very warm and we were told that it was a breathable mattress
10 maart 2023
Antwoord van Dreams - Newbury
Good Afternoon Denise,
Thank you for taking the time to leave your review and for speaking with me today.
Whilst I am pleased to hear of your happiness I am sorry it was your mattress letting you down.
I do hope that what we the resolution offered helps with your mattress.
Kind Regards
Leanne
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