I have just found my absolute favourite pair of customer service hero's! We went in with a very awkward request due to me charging my mind for the umpteenth time.... We were made aware of a new com... Toon meer
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Lees wat reviewers zeggen
We had no idea what mattress to buy as so many choices in the shop. Staff were at hand to help explaining how the mattress’s were set out in store and the diffrent types . We went on the bed... Toon meer
Very helpful staff guided us through the buying process - looking for two beds, both with storage and one with an adjustable base. Dreams were able to satisfy our needs, and at very competitive prices... Toon meer
An extremely good experience in the Ladybay store today. There was a warm welcome from the staff as we entered the store, followed by a comprehensive walk around all the beds that fitted our criteria... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Lady Bay Retail Park, NG2 3GZ, Nottingham, Verenigd Koninkrijk
- 01156540001
4,7
Uitstekend
224 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lorenzo
Alexander at lady bay Nottingham was very helpful and knowledgeable throughout our visit.
24 februari 2024
Review zonder uitnodiging
Great service
We visited Dreams to look for a new mattress. The service was exceptional and we were given lots of advice and great care was taken to make sure we were happy with our purchase.
The staff were very friendly and and we love our new Tempur mattress and pillows.
27 januari 2024
Delivery oExcellebmnt service and product from Dreamsn time
Delivery on time. Helpful staff assembled bed quickly.
15 januari 2024
Good customer service
Good customer service, help to find financing,
Happy with the product.
20 januari 2024
Great customer service
Customer service was great and the willingness to help was second to none. This review is on the customer service within the store.
1 januari 2024
Review zonder uitnodiging
The best experience I’ve ever had customer service!
Me and my boyfriend visited the Lady Bay store in Nottingham and was met very warmly by Alex. Alex did the mattress test to find the best mattress for us.
Alex gave us a list of multiple options showed us what each mattress was like and got to try them. Alex was full of knowledge, polite and very welcoming.
We then found our perfect one as the thurapur 800, unsure of the full title but was ex display. But my, that mattress was heaven!
We explained our currently sleeping situation and we had never been mattress shopping on our own.
We got emails and texts right up to delivery and phone call on the day, and I was so excited to sleep better!
Well Alex got our mattress spot on! And that machine does not lie! I’ve been sleeping 9+ hours per night without waking in pain, my boyfriend’s sleep is exactly the same.
Thank you Dreams for making our experience dreamy (excuse the pun!) and to Alex at the Lady Bay retail park who was the best help ever! We will be returning when we look for beds, which is next!
25 november 2023
Review zonder uitnodiging
Customer service was excellent
Customer service was excellent. Everyone in the shop was welcoming and friendly, and the assistant who talked us through all my options was very helpful and knowledgable. I’d highly recommend Dreams.
The mattress I purchased was delivered on time and the delivery man was also friendly and helpful.
9 december 2023
Excellent customer service!
Went into dreams about 3 times and the team were so helpful. John assisted me in the first instance and took substantial amount of time to explain the differences between mattresses and bed frames/styles which was really useful. Clearly he has ample experience and was incredibly personable. Nothing was too much bother for him. He wrote me several quotes so I could make an informed decision and had his empathy with taking my time to make this choice. The whole team were so kind and went above and beyond to source me the perfect bed and unit. I felt I was given time, listening and supportiveness, useful information and expert knowledge. Received my bed and unit, the installation guys were so friendly and speedy. Not a speck of dirt left. The bed feels even better than I remember it and having the best nights sleep!
28 oktober 2023
Great service
24 november 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The deliver driver was too much rude…
The deliver driver was too much rude and make my son unhappy
He was exceused about the safety and the kids
They are my kids so where the can go ??
Left without assembly and even refuse to speak the the lady bay manger dream
10 november 2023
Antwoord van Dreams - Nottingham Lady Bay
Hello Khaled,
Thank you for taking the time to speak with me earlier and I am very sorry for the experience you had with your delivery.
I am glad that we were able to discuss the matter today and have come to a resolution.
Should you need any further assistance please get back to me.
Many thanks,
Faye
Sales person was attentive and…
Sales person was attentive and efficient without us feeling rushed. We were able to identify what we wanted quickly and left after buying what we intended to purchase. Very happy.
21 oktober 2023
Review zonder uitnodiging
excellent service from purchase to…
excellent service from purchase to delivery and installation.
20 oktober 2023
We have had many beds from you in the…
We have had many beds from you in the past years and never had any issues ,this mattress has been the best so far I’ve been able to get some grateful sleep
12 oktober 2023
I had the best night sleep after my…
I had the best night sleep after my visit to the store.1 I return with a complete new bed and mattress.2 the whole process was smooth and hassle free.
12 oktober 2023
Best bed store I've experienced
18 september 2023
Review zonder uitnodiging
Hassle free, no fuss
Selection of bed styles was good and staff knowledge of products excellent. Staff were helpful with advice but unobtrusive. Delivery was made within the appointed time and to the room required.
9 september 2023
Very happy with the service
8 september 2023
The pleasure of buying a new bed.
More than I could take in about mattresses was explained to me and I was not pressured into hurrying or buying.
4 september 2023
Review zonder uitnodiging
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