Excellent service given by the team especially the Assistant Manager ...he was brilliant answered all our questions which gave us confidence to place the order ...Excellent work
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The man listened to what I was looking for. And my price range and didn't push me or make me feel uncomfortable. Was very relaxed and knew what I needed. Very helpful with dates for delivery.
Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everyt... Toon meer
St Clair, the friendly, fun-loving customer sales person at the Oxford branch really made us want to return to the original store we'd seen what would be our chosen mattress. He was welcoming but didn... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 1 Seacourt tower retail park, OX2 0JJ, Oxford, Verenigd Koninkrijk
- 01865502648
4,7
Uitstekend
187 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Because from walking into your shop to…
Because from walking into your shop to the delivery of bed every thing went nice and smooth and on time very impressed 👌 👍
8 februari 2025
They came on time
They came on time, both friendly took all the bits upstairs given I'm on the third floor
8 januari 2025
Staff member friendly and informative
We had a great experience with St Claire for buy a new and excellent mattress. He was really gentle, friendly, and informative. Additionally, we used a mattress machine to decide the best mattress for me and my wife. I hope to come back to but a new bed soon.
4 januari 2025
Review zonder uitnodiging
Great quality
The mattresses are great quality, my kids love them. The whole experience was great from ordering them online to delivery went as smooth as possible. Thank you Dreams
2 januari 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Communication is bad and staff don’t…
Communication is bad and staff don’t care about the delivery .terrible experience!
They lied to me over the phone !
27 december 2024
Antwoord van Dreams - Oxford
Good afternoon Patrik,
Thank you for leaving us your feedback and for speaking with me.
I am sorry to have caught you whilst you were busy.
I have sent you an email and hope to assist you.
Many thanks,
Kishan
Good service.
Helpful staff member. No pressure put on us while browsing. Having made a choice made arrangements for delivery and removal of old mattress. Very professional.
30 november 2024
Smooth delivery and build
Smooth delivery and build. Good comms re timings and courteous staff.
30 november 2024
Very helpful staff in shop
Very helpful staff in shop. Quick, efficient and friendly delivery.
15 november 2024
Good service on time staff were good no…
Good service on time staff were good no complaints
17 november 2024
Great service in the shop
Great service in the shop, on time delivery and good product
27 september 2024
Apart from the wait all good
20 september 2024
Very pleased with the product
Very pleased with the product. The delivery was very efficient from start to finish
15 september 2024
What a fantastic experience we’ve had…
What a fantastic experience we’ve had with Dreams. From the moment we stepped into the store, we felt taken care of by experts. Thank you St.Claire for your care and attention. We love our new mattresses and pillows. The best night sleep we’ve had in a very long time.
31 augustus 2024
Perfect purchase and installation.
Pleasant purchase experience in the store.
Kept informed that the delivery / installation date remained firm.
Installers were polite, efficient and left no mess at all.
100%
21 juli 2024
Recommended
Great customer service in store and at delivery. A good choice of mattresses to choose. Offers a reassuring 100 night comfort guarantee.
16 juni 2024
Review zonder uitnodiging
No fuss purchase and delivery
No fuss purchase and delivery. Item was available to see and try at their store in Oxford. Very helpful staff. Delivery was on time and well arranged. No fault at all
26 mei 2024
Excellent service throughout
31 mei 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.